Easycosmetic Reviews 

I just love Easycosmetic ... its is: easy to order ... fast delivery ... easy to pay ... all perfect

I am very disappointed with my family's experience with Easycosmetics.
My son ordered a luxury perfume costing CHF 165, but it arrived with a chipped bottle. The outer packaging was in perfect condition, which strongly suggests that the bottle was already damaged before it was packaged.
When he contacted customer service, he was offered either a CHF 15 refund or the option to return the product. Considering the price of the perfume, he chose to return it.
However, this is where the real problem began. As we live in Switzerland, private individuals are not allowed to send perfume by post to other European countries because it is classified as a flammable good.
The return process unfolded as follows:
- 1st return attempt: My son returned the parcel, but Swiss Post rejected the shipment because private individuals are not permitted to send perfume internationally by post. The parcel was returned to him.
2nd return attempt: After informing Easycosmetics, my son explained the reason for the failed return. Nevertheless, customer service instructed him to send it again, claiming they had received clearance from the postal service that the return would be accepted. My son tried to return the parcel by post again, but it was rejected a second time. Swiss Post confirmed once more that such a shipment is not permitted.
- 3rd return attempt: My son contacted Easycosmetics several more times and requested an alternative return method to return. Instead, he was again instructed to send the parcel by post.
As the matter was not progressing, I called Easycosmetics at 3:00 p.m. on 2 July 2026. I asked the customer service representative to provide written confirmation, or any evidence, that they had verified with the postal service that the return would indeed be accepted this time. She repeatedly refused to provide any confirmation and simply insisted that there would be no problem if we sent the parcel again. At the end of the conversation, the call was terminated without my request having been addressed and without even a simple "goodbye."
We are willing to return the defective product, but we cannot be expected to use a shipping method that is prohibited by postal regulations. A customer should not be left with a defective product simply because the seller cannot provide a legally compliant return solution.
I hope Easycosmetics will resolve this matter fairly. Until then, based on our experience, I cannot recommend this retailer because of the way this issue has been handled after the sale.

Absolutely unacceptable experience with easycosmetic.

I ordered Kilian Good Girl Gone Bad, and what I received is beyond disappointing — it’s suspicious.

The fragrance has almost no smell. Zero projection, zero longevity. Within minutes, it completely disappears. This is NOT how this perfume performs — anyone familiar with it knows that.

This raises serious concerns. In my opinion, the product I received does not meet the standards of an authentic luxury fragrance. It either feels heavily diluted or not genuine at all.

Paying premium prices for something that performs like scented water is unacceptable. Customers trust they are buying authentic products — this experience completely breaks that trust.

Very disappointing and frankly alarming. I would strongly advise anyone considering purchasing perfumes here to be extremely cautious, especially with high-end niche brands.

I will be taking this matter further and sharing my experience on multiple platforms. Customers deserve transparency and quality — not this.

The best site to buy cosmetics at reasonable prices. Will buy again for sure (client since 2020).

I was always satisfied with the delivery from this company. Orders came on time and in good condition. Lately I was able to test their customer service as well. I was a bit skeptical if there is customer service at all as i was given different ticket numbers everytime i sent reply But after a day I got a reply and my concern on the delivery was dealt with promptly and properly.

Excellent experience. Very fast shipping. Products are perfect. Strongly recommend this website