María José was very thorough and absolutely delightful. I enjoyed talking to her and she made sure to help me every step of the way. Her customer service was excellent and she was able to solve my pr... See more
Company replied
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I needed I formation regarding an upgrade on my power supply in Spain after a few phone calls with not much lack due to my downfall not speaking Spanish ! I emailed my problem Marcus called me the... See more
Company replied
Roberta was very helpful and polite,and spoke a little english which was helpful
Company replied
Very good support in English. To mention Jennifer who helped very professional, very good support, everything easy going. I am very satisfied with this level o fusspot and professionality from Jenny.
Company replied
Company details
Written by the company
Plenitude es mucho más que una comercializadora de energía. Como parte del grupo ENI, uno de los mayores grupos energéticos del mundo, ofrecemos luz 100% renovable y gas en España, además de servicios de mantenimiento. Nuestro compromiso es claro: impulsar un futuro energético más sostenible, justo y sencillo para todos. En Plenitude, trabajamos cada día para que nuestros clientes tengan la tranquilidad de contar con un aliado y un experto energético que les acompaña en cada cambio. Ya somos más de 10 millones de clientes en Europa.
Muévete de día y de noche con la Tarifa Fácil Luz
Written by the company
- Precio fijo 24 horas, estable durante 12 meses y sin permanencias.
- Disfruta de una tarifa de luz que se adapta a tu ritmo de vida. Y si te cambias ahora, llévate 2 meses de mantenimiento gratis.
Mejor Servicio de Atención al Cliente 2025 en el sector de la energía
Servicio de calidad y especializado para la transición energética
La disponibilidad, la calidad de la respuesta, el trato recibido y la cercanía son los principales aspectos en los que hemos destacado para conseguir el premio “Servicio de Atención al Cliente del Año” en la categoría de Proveedores de Energía, obteniendo una puntuación de 9,82 en atención telefónica; 9,81 por email y 10 puntos en la atención ofrecida a través de la web wwww.eniplenitude.es.
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Roberta was very helpful and polite,and…
Roberta was very helpful and polite,and spoke a little english which was helpful
1 September 2026
Unprompted review
Reply from Plenitude España
Thank you so much for your review, Ian! 😊
We're delighted to hear that you had such a positive experience. Being able to make communication easier and provide the support you needed is something we truly value.
Kind regards,
Claudia💚
Quit good and prompt service provided.
20 August 2026
Unprompted review
Reply from Plenitude España
Thank you for your kind words! 😊 We're delighted to hear that you found our service prompt and helpful. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Sofia 🌟
María José was wonderful and delightful
María José was very thorough and absolutely delightful. I enjoyed talking to her and she made sure to help me every step of the way.
Her customer service was excellent and she was able to solve my problem in only a few minutes.
13 August 2026
Unprompted review
Reply from Plenitude España
Thank you so much for sharing your experience, Samantha! 😊
We're delighted to hear that you felt supported throughout the entire process and that you received the help you needed every step of the way. Having an issue resolved in just a few minutes is always great, but knowing it was done with such excellent customer service makes it even better. ✨
Thank you for your trust and for taking the time to recognize the attention you received.
Kind regards,
Esteban💚
Very helpful assistance
Very helpful assistance once i got the chance to speak to Roberta who was very good in English and knowledgeable about solving the queries I had.
21 July 2026
Unprompted review
Reply from Plenitude España
It’s always great when things click into place, even across different languages⚡😊
Thank you for taking the time to recognise Roberta’s support.
Wishing you all the best! 🌿
Best regards,
Maria Jose 💫🌈
Very good support in English
Very good support in English. To mention Jennifer who helped very professional, very good support, everything easy going. I am very satisfied with this level o fusspot and professionality from Jenny.
24 June 2026
Unprompted review
Reply from Plenitude España
Thank you so much for your kind feedback! ✨
We’re really pleased to hear that you had such a positive experience and that everything felt smooth and easy 😊
Special thanks for highlighting the support received.
We truly appreciate your trust and are here whenever you need us!
Best regards,
Iván😊
Positive and a very pro-active english…
Positive and a very pro-active english speaking assistant that made everything clear.
12 June 2026
Unprompted review
Reply from Plenitude España
Everything was handled smoothly from start to finish.
This is exactly how energy support should work.
Best regards,
Maria Jose 💚⭐
Reply from Plenitude España
Hello, thank you very much for your review.
We’re happy to know your experience was smooth, quick and positive from start to finish.
Best regards,
Andrea😃
Reply from Plenitude España
La información fue clara y permitió avanzar sin complicaciones.
Así es como entendemos una buena atención✨🚀
Un saludo,
María José💚🔆
Reply from Plenitude España
Thank you for choosing us ⭐
We’re glad to know our work is making a real difference. Delivering clear solutions and reliable energy is what drives us every day ⚡🔥
We’re here whenever you need us! 😊
Marta 💚⭐
Excellent 👍
15 May 2026
Unprompted review
Reply from Plenitude España
¡Gracias por confiar en nuestra energía! ⭐
Nos alegra poder acompañarte cada día, llevando luz y tranquilidad a tu hogar 💡⚡. Seguimos conectando contigo con un servicio claro y cercano.
¡Aquí estamos para lo que necesites! 😊
Un saludo,
María José 💚💚
I needed I formation regarding an…
I needed I formation regarding an upgrade on my power supply in Spain after a few phone calls with not much lack due to my downfall not speaking Spanish !
I emailed my problem
Marcus called me the next day with all the information I required he was extremely helpful and informative
In English!
24 April 2026
Unprompted review
Reply from Plenitude España
We’re glad everything could be handled smoothly
Thanks for taking the time to share your experience.
Kind regards,
Marta 🌺
Reply from Plenitude España
Gracias por tu reseña.
Nos alegra que el trato haya sido tan amable y que encontrases una respuesta clara y útil 🤗
Un saludo,
Maica🤍
Incidencia solucionada
Mónica ha podido resolver la incidencia en mi factura con rapidez. Excelente servicio.
16 February 2026
Unprompted review
Reply from Plenitude España
¡Muchas gracias por tu valoración, Diego José!
Nos alegra saber que Mónica consiguió dejar todo solucionado de forma ágil y sin complicaciones 🤍
Aquí estamos para ayudarte siempre que lo necesites.
Un saludo,
Bárbara💚
Reply from Plenitude España
¡Gracias por tu valoración! ⚡💛
Nos alegra muchísimo saber que tu experiencia con nuestro servicio de luz y gas ha sido positiva.
Seguiremos trabajando con la misma energía y un poco más para ganarnos esa quinta estrella la próxima vez 😉🔌🔥
Aquí nos tienes para lo que necesites. ¡Encantados de acompañarte día a día! 🙌✨
Un saludo,
María
Very good communication
30 January 2026
Unprompted review
Reply from Plenitude España
¡Thank you so much for your 5‑star review! ⭐⭐⭐⭐⭐
We're really glad to know that the communication flowed so well 😊
¡Thanks for trusting us! ✨💛
Pablo
Ladrones
Ladrones
My bill went from 40 euros to 170 euros. I imdeiately switched to naturgy and my bill went back to 40 euros approx.
Plenitude had me lured with a low tariff, and after theyear contract they raised their tarrifs for me.
I can provide the invoices or details if anyone doubts my review. For plenitude: yout invoice was F25ES-00726555
31 January 2025
Unprompted review
Reply from Plenitude España
Thank you for sharing your feedback ⭐
We’ve tried to contact you without success to review your invoice and clarify the billed concepts.
Please reach out to us awith your invoice number (F25ES-00726555), and we’ll be happy to assist you and make sure everything is clear ✅
Best regards,
María 💚
Professional Company with Professional Employees
Hi Ive had a contract with the company for a number of years and I personnel feel with the experience dealing with the personal which I have been in touch with is excellent and very professional with helping me with any problem Ive had.
Not only did Marcos make me feel at ease, relaxed and comfortable with are conversation it just made my mind up that I was with the right electrical supplier and will continue plus will recommend to other people.
I would just like to say I hope all the other employees with the company have the same professional attitude as Marcos has which am sure they have.
Thank you for your help and time with this matter.
Kind Regards,
Mr Kevin McMahon.
21 November 2025
Unprompted review
Reply from Plenitude España
Hi Kevin😀,
Thank you so much for your wonderful review!
We’re delighted to know you’ve had such a positive experience with our team and that Marcos made you feel confident and at ease 💪.
Your trust and recommendation mean a lot to us 🙌. We’ll keep working hard to ensure every interaction reflects the same professionalism.
If you ever need anything, we’re always here to help!
Best regards,
María💚
Plenitude represantative sold me more…
Plenitude represantative sold me more expensive contract that was promised. I was told that with new contract i start paying 20% less but the reality was that i had to pay 30% more. When i addressed the issue then nobody cared nor respond to my concerns.
21 October 2024
Reply from Plenitude España
Thank you for sharing your experience. We're continuously working to improve.
Best regards,
Ana
Prices sre not bsd
Prices sre not bsd, hope you guys do not, increase our bills.. thanks
9 February 2025
Good 👍👍👍👍👍👍
6 September 2025
Reply from Plenitude España
Hola, ¡gracias por el apoyo! Seguiremos dando lo mejor para ser tu aliado energético en el hogar. ¡Que pases un buen día!
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