Emerald Solar Reviews 

85
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness throughout the process. The service and installation are frequently described as smooth, efficient, and stress-free, with many appreciating the straightforward approach. People also highlight the excellent customer service, noting prompt responses and clear communication, contributing to a positive overall user experience. However, some customers also noted initial discrepancies in planning, such as original designs not being possible or panel estimations being inaccurate. A few other people also felt that there were minor system issues or snags post-installation, like loose wiring or birdguard clips needing re-fixing, though these were generally resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, highlighting the efficiency and professionalism of the... See more

Customer service

Users describe positive interactions with customer service, highlighting professional and helpful support.... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction with their solar... See more

User experience

Consumers find the user experience to be very positive, highlighting a smooth and straightforward process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We decided to install Solar energy and we were very impressed with Darren the Sales rep’s presentation. The Scaffolding and team to install arrived and got the job done. However, we had a few issues w... See more

Rated 5 out of 5 stars

Smooth and professional installation. After signing up, everything went as it should. Scaffold was erected as agreed. the installation team arrived first thing and got on with the job. They were pol... See more

Rated 5 out of 5 stars

Choosing Emerald Solar was one of the best decisions I’ve made for my home! From the first conversation, their team was genuinely friendly, patient, and transparent about every step of the proces... See more

Rated 5 out of 5 stars

Some small issues with dates but that could be due to them being able to install so fast despite the main fuse box being in the center of the property. Also a loose network wire that got fixed, otherw... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We help UK homeowners access affordable, high-quality solar panel installations with flexible finance options. As the solar division of Emerald Green Energy, our installers are fully MCS-accredited, and we are proud members of EPVS, an independent body that verifies all solar designs to ensure they are genuine and fair—so our customers don’t get overcharged or misled. At Emerald Solar, we help you take control of your energy bills while supporting the UK’s net zero goals by 2050.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

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4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(85)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team

Everything was great from initial enquiry to installation. Any queries were answered and problems solved really efficiently whilst sorting the plan of equipment placement. Installation was fast and the team worked their socks off. Very long day for them in the heat. They were great.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Sola panels

Decided to go for solar panels, amazing service, everything explained in detail. Know who to contact if I require any further support, definitely will recommend to others.

21 July 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for kind words. Much appreciated.

Rated 5 out of 5 stars

Apollo electrical contractors were…

Apollo electrical contractors were amazing, engineers were polite and hardworking, it was a tough job but they managed to get it done, chris and his team have done a phenomenal job and communicated really well throughout install thank you
Mohammad saeed

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I am really pleased with my Solar…

I am really pleased with my Solar installation on my property. The procedure from start to finish was very efficient and the installation team were amazing and left my property clean. I would definitely recommend Emerald Solar for your solar system.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

We decided to install Solar energy and…

We decided to install Solar energy and we were very impressed with Darren the Sales rep’s presentation. The Scaffolding and team to install arrived and got the job done. However, we had a few issues with the location of the batteries and wiring as our original design to install was not possible. We contacted Emerald and within a week or so a second engineer Wais came to the house and relocated all the devices. He was amazing, made sure everything was done correctly, all cables made neat and tidy, the WiFi set up on the devices, fantastic. 10/10. The follow up call to ensure everything was to our satisfaction and everything was working correctly was the icing on the cake. Great job!!

18 May 2026
Unprompted review
Rated 4 out of 5 stars

There were a few small issues but…

There were a few small issues but nothing major & each hiccup was dealt with quickly & professionally. All involved from installation teams & office based were all easy to speak to & very friendly. Very happy

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Emerald Solar

I would highly recommend Emerald Solar. They completed my installation really well and even managed to get another panel on. Safi the main electrical guy was so good. Kept me informed of the progress and was very professional.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Engineers from Apollo

Engineers from Apollo
Electrics,Ossama and Christopher were brilliant. Install was very easy informed me of everything they were doing. Made for a very straight forward install which is very much appreciated. Would most definitely recommend.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The service rendered was swift

The service rendered was swift, on time and straightforward. Explanations given were very precise and well articulated. Will definitely recommend to others to use them.

17 June 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you so much for your review we truly appreciate your kind words.

Rated 5 out of 5 stars

Some small issues with dates but that…

Some small issues with dates but that could be due to them being able to install so fast despite the main fuse box being in the center of the property. Also a loose network wire that got fixed, otherwise very good and professional

5 June 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for your patience and your kind words.

Rated 5 out of 5 stars

Review of Emerald Solar's overall service

Every interaction was brill, as everyone was professional and full of knowledge and experienced.
Sales (Darren), scaffolders, electricians (Mick and Karol) and Shoaib (office) and especially the roofers (Mark and Katie &team) all brilliant. Roofers in particular had a tough time with our roof but had the experience to get it done.
Now all done and getting benefits of the system.

29 May 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Fantastic! We are overjoyed that you’re happy with your journey with us.

Thank you for taking the time to leave such a detailed review and for mentioning so many members of the team. We’ll be sure to pass on your kind words to Darren, Mick, Karol, Shoaib, Mark, Katie, and the rest of the team 😊

We’re especially pleased to hear that the roofing team’s experience helped overcome the challenges with your roof and that you’re already enjoying the benefits of your new system.

Thank you for choosing Emerald Solar, and we wish you many years of savings and clean energy ahead! ☀️

Rated 5 out of 5 stars

Overall - Excellent

3 key areas of experience - Sales, Installation and Aftercare/support, all of which were excellent. The sales team were professional, courteous and did not apply pressure to the sales tactics.

Installation was planned in 3 stages - Scaffolding up, solar plus electrics installation, scaffolding down; all went as planned and was well communicated. The subcontractors were professional and represented Emerald well.

Finally in the post care the Emerald contact has been available whenever I had any queries about the certification and admin side of things.

18 May 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for your fantastic review!

We’re delighted to hear that you had an excellent experience across all three stages of your journey with us – from sales and installation through to aftercare and support.

It’s great to know that our team provided a professional, pressure-free experience and that the installation process was well planned, communicated, and delivered smoothly.

Thank you for recognising our aftercare support as well.
We know how important the certification and administration process is, and sometimes it takes little longer to share the handover pack.

Thank you for choosing Emerald Solar, and we hope you enjoy the benefits of your solar system for many years to come! ☀️😊

Rated 5 out of 5 stars

Quality service from start to finish

Quality service from start to finish, no pushy sales and the installation lads left a tidy job, no issues atall 5 STARS!!!

12 June 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you so much for your kind words we truly appreciates your support.

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