Evergreen Power UK Ltd Reviews 

On changing my internet provider, I was unable to connect to the system to the WiFi. I contacted Evergreen and they past me to there technical department. Melvin managed my case, after a few attempts, a updated dongle was diagnosed as being required. This arrived and Melvin talked me through each step until resolved. All was clear and jargon free. Excellent service and professional after care by Melvin. Thank you and great work.

Extremely happy with service from evergreen. The staffs were friendly,helpful and professional. Will definitely recommend them

well they dont like complaints on here as the equipment was not set up at start correctly . I tried to call them asthat what they put as there reply and the phone goes to answerphone in office hours . I still awaiting the reply from previous complains .
Poor service .

Got my solar system installed by Evergreen Power. Happy with overall experience and their install team. Will definitely recommend them.

This is the third time I am writing this review. Electrician caused an issue in March and it's still not fixed. Each visit is something new. The latest electrician took a look, said he needs parts to repair, called the office to order parts. Said I will get parts in 3 -5 working days. No parts received and no reply to my mails. I am frustrated

I have tried to call this company many times only to get an automated answer machine saying everybody was busy on calls and to email , which i have done however at the end of thge message is stated that someones inbox is full on the very 1st call i mad to the company i was told that the person who normally deals with this type of inquiry is out of the office and he's the only person who can help NOT happy for sure just 1 person in an entire company just happens to out of the office and nobody knows when he would be in the office i'm sensing something is very wrong with this company

Good service. Explain me nicely and set it my inverter on time.

Very good customer service and tech support provided by the team

Afternoon

What a great experience

Sales team Jordan who I began this journey with was very polite and explained everything that I needed to know to make an informed decision. Post the sale he has always answered any challenges or questions I have had.

Scaffolding team to
Rob and the install team along with Jammie the electrician the team where a fantastic representation of great customer service. Polite and friendly check along the way that everything going on and in was all in the correct places that I wanted. They answered all my questions I had.

Further to the install

I had a few questions that I required more support with and I was passed to a gentleman called Melvyn. What an ambassador for your business. He walk me through step by step to resolve and provide the information required. Very patient, friendly and clear.

All these deserve recognition
Evergreen is lucky to have these people working for them

Michal

Very happy, competitive and happy with installation. Team kept us updated and informed every step of the way!

Solar panels left in unworking condition stay clear of this company, customer expected to complete there failed installation

Melvin works for Evergreen Tech Support. Resolve the issues I had promptly and professionally. I greatly appreciated his help. First class Service. Thank you

Very happy, we have 16 panels, and 2 large Solis batteries, they have great tech support too from a guy called Melvin, who can talk you through everything and help you tweak the app and system to best suit you and your house-elec-needs.

Really good communication, support on the phone was excellent walking me through the app and a faultless install.

Adrian came and explained the whole system and process brilliantly. He spent time and really went above and beyond on a very very hot day as he had to be outside quite a lot. Thank you Adrian and may you have many more satisfied customers. 😊

The actual installation of batteries was done well and works as expected. However this company is letting itself down by extremely poor customer support afterwards, providing incorrect paperwork for FIT register and export setup, and slow or no response to calls and emails. We have wasted hours trying to get answers and they need to get their admin sorted out!

28th April -     Had survey come round

29th April -     called to ask for installation 8th June - Vekay confirm over the phone yes

1st May -  SMS to Darrel asking to confirm install date of - no reply

8th May -       SMS to Darrel asking to confirm install date - no reply

8th May -  Called Darrel mobile 07903097763 said about to walk into the office and will call me back in 2 mins - no call back

11th May - Called spoke to Vekay confirmed install for 8th June

2th May  -   emailed Kekay asking if install confirmed for 8th June

2nd June -  called spoke to Vekay confirmed install still on for 8th June

8th June -  Called spoke to Richard - said will check why not booked and call me right back in 5 mins - call was 10.44am

8th June -  i called as Richard not called back - called 3.51pm - Richard confirm install for 15th June - mentioned engineers' of sick, asked why not started today "said not getting into that now" - Asked how long said one day - I said are you sure as survey guy said 3 days -  Richard asked for my email and said will email me confirmation - NONE received

9th June -  emailed Vekay asking to confirm install for 15th June as confirmed by Richard yesterday

10th June -  called spoke to Vekay - long call - said my emails to him passed to install department to reply - his role is just admin / booking - asked  why advised install is 8th June - said he was told that - said will ensure email confirmation is sent now

11th June -     called spoke to Vekay said will get confirmation email of booking for 15th June in next 10mins - email will have details on

11th June -    EMAIL received from Darrell Law  - To confirm we will be installing our AC system at your propertyon the 22nd of June. Our Install Manager will call you on Friday 19th to confirm timings.

12th June -    called spoke to Vekay as I got email 11th June saying install is 22nd June not 15th - then spoke to Richard siad he was told install is 22nd said no we spoke on Monday 8th June PM and you advised me 15th June 100% install date took my email and will send email (which was never received)  - said will check with install team and call me back, asked if I should call back as no one ever had called me once said no ill call back  - NO CALL BACK

19th June -    Email reply to Darrell asking when install manager will call

19th June -    Called 5pm asking about Mondays install and no call all day - lady said will get install manager to call me
Called back 5.50pm spoke to man, put me on hold and called Darrell who had left the office, came back saying put the phone down now and Darrell will call you back in the next min if he does not call back. Waited till 5.58pm no call from Darrell, called office back no  reply
22nd June -  Darrell called me person for install called in sick there is no one else is FGAS registered to do the install, said can refund deposit paid today or call back 10.30am once knows more from his wife or refund me today my deposit. No call back from Darrell - called left message on his mobile and emailed the office

8TH JUNE NO INSTALL
15TH JUNE NO INSTALL
22nd JUNE NO INSTALL
Cancelled job

Excellent service from Melvin. He has excellent knowledge of the Solis Inverter. Always helpful and polite. Thank you for all your assistance.

Read the reviews on Facebook, mess you about, delay installs, can’t even take a payment properly. Speaking on behalf of someone too vulnerable to speak up for themselves! Oh and turns out they don’t pay their staff!! Don’t trust them!

I had some problems with the Solar Battery but after a call to Melvin John the technical guy, who was very helpful and sorted the setting up problem within a short time, so thanks again to Melvin really appreciated his speedy response