DEKRA Reviews 

2,998
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Tak for efteruddannelsesbevis kurset samt BAB 1-2-3 - Tak for gratis kaffe. Tak for god undervisning Flemming og Morten - men ham syd for gudenåen, kan vi ikke få undertekster på næste gang :D :) :)... See more

Company replied

Rated 5 out of 5 stars

I have call the costumer service they answer me all my question and they are very kind 😇 specially Camilla she's so kind and she's answers all my questions what l need lm very happy 😊 dekra is th... See more

Company replied

Rated 3 out of 5 stars

Dasurije, an employee there, made a good plan and follow up and without her as contact point I might have gotten frustrated. Some of the people working at Dekra Herning seems gloomy and distrait. I... See more

Company replied

Rated 5 out of 5 stars

I took the test to become a forklift driver, the school gave me an excellent instructor who worked very hard onour knowledge. That's why I passed the exam without any problem.💪

Company details

  1. Vehicle Inspection
  2. Educational Institution

Written by the company

DEKRA er Danmarks største udbyder af transportuddannelser og uddanner hvert år over 20.000 kursister på landsplan. Virksomheden tilbyder et bredt udvalg af kurser og uddannelser inden for blandt andet lastbil, bus og gaffeltruck. Derudover driver DEKRA erhvervsskoler i Brøndby og Vejen, hvor der uddannes faglærte lastbilchauffører og buschauffører. På den måde bidrager DEKRA til at styrke transportbranchen med nye faglærte medarbejdere og skabe jobrettede uddannelsesveje for mennesker, der ønsker en fremtid i branchen. Med stærk faglighed og stor brancheviden rådgiver DEKRA kursister, virksomheder og samarbejdspartnere om uddannelse, lovgivning, tilskudsordninger, sikkerhed, grøn omstilling og teknologisk udvikling. Virksomheden tror på, at målrettet uddannelse er vejen til beskæftigelse, og har gennem et tæt samarbejde med transportbranchen hjulpet tusindvis tilbage i job. DEKRA er dog meget mere end transportuddannelser. Med 95 synshaller er DEKRA Bilsyn en af Danmarks største synskæder. Synsmedarbejderne i DEKRA Bilsyn har mange års erfaring fra branchen og stor ekspertise inden for bilsyn. Med kvalitet og service i højsædet bidrager DEKRA Bilsyn til sikkerheden på de danske veje gennem professionelt bilsyn. DEKRA Business tilbyder kompetencegivende kurser inden for ledelse og administration, mens DEKRA Industriel Inspektion tilbyder blandt andet NDT, svejsecertificering og audit. Internationalt arbejder DEKRA med sikkerhed, kvalitet og bæredygtighed i 60 lande med over 45.000 medarbejdere.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,998)

516 reviews in the last 12 months

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Rated 5 out of 5 stars

A Fair and Honest Assessment

I bought a vehicle that developed a fault within the first week of ownership. After the dealer failed to fix the issue during two repair attempts, they refused to accept my rejection of the vehicle. My finance company then arranged for an independent inspection by DEKRA.
The DEKRA technician was professional, understanding, and took the time to listen while I explained the issues I had been experiencing. Based on the noise the vehicle was making and his thorough inspection, he provided an impartial and professional assessment. His report was clear, fair, and reflected the condition of the vehicle accurately.
Overall, I had a very positive experience with DEKRA. Their professionalism and independence gave me confidence in the inspection process. I would highly recommend their services.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

A Fair and Honest Assessment

I bought a vehicle that developed a fault within the first week of ownership. After the dealer failed to fix the issue during two repair attempts, they refused to accept my rejection of the vehicle. My finance company then arranged for an independent inspection by DEKRA.
The DEKRA technician was professional, understanding, and took the time to listen while I explained the issues I had been experiencing. Based on the noise the vehicle was making and his thorough inspection, he provided an impartial and professional assessment. His report was clear, fair, and reflected the condition of the vehicle accurately.
Overall, I had a very positive experience with DEKRA. Their professionalism and independence gave me confidence in the inspection process. I would highly recommend their services.

30 June 2026
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Lloyd

Thank you for your kind review.

We are pleased to hear that you had a positive experience with DEKRA Bilsyn, and that our technician provided a professional, thorough and impartial inspection.

Your feedback means a lot to us, and we are glad that our assessment helped give you confidence in the process.

Best regards,
DEKRA Bilsyn.

Rated 5 out of 5 stars

Super fin og behaglig service

Super fin og behaglig service. Venlige og immodkommende folk bag desken (og under bilen). Anbefales 100%!

15 June 2026
Unprompted review
DEKRA logo

Reply from DEKRA

Hej David

Tak for din anmeldelse. Vi er glade for at høre, at du har haft en god oplevelse hos os. Vi sætter stor pris på din anbefaling og vi glæde os til dit næste besøg!

Med venlig hilsen,
DEKRA Bilsyn.

Rated 5 out of 5 stars

friendly and professional service

friendly and professional service in Kastrup for the periodic check of my car, easy booking online

3 June 2026
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Bence

Thank you for your review. We’re glad to hear that you had a great experience with us in Kastrup. We look forward to helping you again.

Best regards,
DEKRA Bilsyn.

Rated 5 out of 5 stars

Great service

Awesome service !

25 May 2026
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Fabrizio

We’re glad to hear you had a great experience with us. Thank you for recognizing our excellent service!

Best regards,
DEKRA Danmark.

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient, nice people

1 May 2026
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Jeevan

Thank you for your review. We're happy to hear that you experienced efficient service and friendly staff. We will look forward to welcome you again!

Best regards,
DEKRA Bilsyn.

Rated 5 out of 5 stars

My first time at the vehicle inspection in Hurup Thy…

My first time at the vehicle inspection center / DEKRA Bilsyn in Hurup Thy in 🇩🇰 👍🏻😅

Our four-year-old 🚘 was due for its first inspection and as a "legal german alien" here in 🇩🇰 I'm often a little skeptical/worried about appointments at TÜV and DEKRA etc. in 🇩🇪 😬…

Completely different here:

* No queue in front of the inspection hall
* Very friendly welcome from the staff
* Very 😋 delicious coffee – free of charge❗️
* No need to present any 📚documents📚, everything is IT-supported, as all data (except for the mileage) is already recorded
* Appointment duration: ~30 minutes plus time for some small talk 😇
* Very reasonable costs compared to 🇩🇪

Conclusion: six out of five ⭐️, I can highly recommend this DEKRA testing station; I'll gladly come back in two years for the next check-up 👍🏻

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Dekra is Big company, but it’s customer service is very bad, in last 10 days I tried 5 times to contact them, because I want to get a new date to re-appear in the forklift practical exam, every time the customer support person from call centre says, they are not picking our calls, abut we have written an email, they will send you a messege or will contact you soon”But now it’s 2nd week going over, I didn’t get any reply.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

6 October 2025
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Thomasz

Thank you for your review. We are delighted to hear that you had a positive experience with us. We look forward to assisting you again the next time you need to have your vehicle inspected.

Kind regards,
DEKRA Bilsyn.

Rated 5 out of 5 stars

forklift school

I took the test to become a forklift driver, the school gave me an excellent instructor who worked very hard onour knowledge. That's why I passed the exam without any problem.💪

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast and professionals

Fast and professionals

20 August 2025
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Mihai

Thank you for your review. We are delighted to hear that you had a positive experience with us. We look forward to assisting you again the next time you need to have your vehicle inspected.

Kind regards,
DEKRA Bilsyn.

Rated 5 out of 5 stars

Friendly and very professional service…

Friendly and very professional service at Dekra Kastrup

8 August 2025
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Naieem

Thank you for your review. We are delighted to hear that you had a positive experience with us at our Kastrup location. We look forward to assisting you again the next time you need to have your vehicle inspected.

Kind regards,
DEKRA Bilsyn.

Rated 3 out of 5 stars

Dasurije Dekra Herning

Dasurije, an employee there, made a good plan and follow up and without her as contact point I might have gotten frustrated. Some of the people working at Dekra Herning seems gloomy and distrait. I'm glad I could call Dasurije for quick service.
I asked her a way to tell my impression, and here is just fine.

27 March 2025
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Amadeo

Thank you for your review. We're sorry to hear that you had an unfortunate experience with the communication with our colleagues in Herning, but we're really happy to hear that our skilled colleague, Dasurije could help you.

Best regards,
DEKRA Danmark.

Rated 5 out of 5 stars

Perfect bilsyn

Perfect bilsyn
Recomend👍👍

8 May 2025
Unprompted review
DEKRA logo

Reply from DEKRA

Hi Edin

Thank you for your review. We're glad you had a good experience with us. We really appreciate you taking the time to give us five stars. We will look forward to welcoming you again next time it's time for a car inspection.

Best regards,
DEKRA Bilsyn.

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