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Donaghy Bros Reviews 

16,460
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the prices are significantly cheaper than competing electronic stores, offering fantastic value on popular items. Shoppers are consistently impressed by the user-friendly website and the remarkably prompt delivery times during heatwaves. Consumers deeply appreciate the helpful delivery teams who carefully bring heavy appliances right into the specified rooms. However, some people mentioned that a few shipments experienced unexpected delays or issues with misplaced items by couriers. A few reviewers also noted occasional problems with minor product defects, faulty accessories, or less than ideal packaging materials.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and items... See more

Product

Users describe positive interactions with product, consistently highlighting great quality, competitive... See more

Price

Customers had positive experiences with price, frequently highlighting that items were sold at the best and... See more

Service

Reviewers highlight positive aspects of service, expressing high satisfaction with prompt communication,... See more

Order

Consumers find order to be positive, highlighting how easy and quick the online ordering process is.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Maria! We needed an ice cream van for our disability social club BBQ at short notice, and she came to the rescue. Maria was so friendly and welcoming to everyone, making the experi... See more

Company replied

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Excellent product, as described, in stock and delivered in days in perfect condition. Delivery tracked a kept fully up to date so didn’t have to stay in house all day and delivery guys were gentlem... See more

Company replied

Rated 5 out of 5 stars

This is my 3rd item off Donaghy Bros, same as before excellent service, ordered washing machine on the Sunday evening and was delivered on Tuesday afternoon. Prices were cheaper than the bigger el... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(16,460)

2,030 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm afraid I didn't receive a…

I'm afraid I didn't receive a satisfactory service - I ordered an item and they didn't let me know that it was actually out of stock. I also called several times in the following two weeks, with little success until the third attempt. As a result, I can only give Donaghy Bros one star. Sorry Donaghy Bros, your online services needs some improvement.

16 August 2026
Rated 2 out of 5 stars

Badly packed and dented

This was one of the worst packed appliances I have ever received. The box had been opened and resealed and half the packing was missing and the box was battered and repaired along the seams with tape. The glass platter and turntable were loose inside the oven and the microwave is slightly dented along the top left edge. Decided to try the microwave and it seems to work ok so far so we can live with the dent as was cheaper than elsewhere but did wonder whether it was a return or ex display model due to state of box and missing packing.

9 August 2026
Rated 5 out of 5 stars

Great

Very happy with my new Dyson. Great price, a lot cheaper than any other shops were selling. Delivery arrived as stated & kept up to date. Will definitely use again. Thank you

8 August 2026
Rated 5 out of 5 stars

Great service

Great service, ordered online and got the email through straight away with confirmation and delivery dates. Delivered for free and on time. Would definitely recommend and use again.

13 August 2026
Rated 5 out of 5 stars

Great retailer

Quick efficient and reliable

7 August 2026
Donaghy Bros logo

Reply from Donaghy Bros

Thank you Fiona! Hopefully next time we can provide a 5-star service 😊

Rated 5 out of 5 stars

Great price

Great price
The Dyson hoover I wanted was so much cheaper. It was really easy to order and was delivered exactly on time. I would reccomend this retailer.

12 August 2026

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