Quality of the chair is mediocre in general and it showed up with some manufacturer faults with paint stains. Assembly was easy and i did finish it all own my own by myself (MB30-White model), and... See more
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Took me from 2pm to 5.30 pm to assemble the chair. I was straight up crying towards the end because the instructions are NOT CLEAR at all and some holes were a couple of millimetres off. They should h... See more
Company replied
Very quick dispatch and delivery, was a bit difficult at times during assembly. But still a great product and will definitely be buying of this company again. Was also cheaper than Amazon which I supp... See more
Ordered chair from dowinx has some issues with the chairs I received and customer support was able to come thru and send me replacement chairs until I was a satisfied customer. 10/10 customer support... See more
Company details
Written by the company
𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike. 🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏 To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be. 💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕 We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help. 🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: support@dowinx.com 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp
Contact info
United States
- chair@dowinx.com
- dowinx.com
3.2
Average
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
DON'T BUY FROM THEM
The website says there are two options for return: a prepaid label or courier collection service. "You may choose the option that is most convenient for you. Detailed return instructions will be provided once your return request has been approved."
I am trying to return a chair that came STAINED. I ask for further instructions and they answer back saying they do not recommend returning it since the return process is complicated and I'll have to pay fees, and that they hope I can keep it or resell it, offering me a refund of 50€ (the chair was 200€ and came stained, remember).
The most unserious company and customer service I've ever dealt with. Extremely disappointing, NEVER BUY FROM THEM.
7 July 2026
Unprompted review
Reply from Dowinx
Hello Carmen S, We sincerely apologize that your experience with our product did not meet your expectations.
We also apologize for the issues you encountered while using our customer service.
We understand that timely and effective support is crucial, especially when you need assistance with your order. Your feedback is invaluable to us, and we are constantly working to improve our support processes and response times.
We would love to have the opportunity to understand your situation and provide assistance. Please send an email to support@dowinx.com, attaching your order information, a photo of the stained chair, and your review on Trustpilot. A dedicated member of our team will prioritize your request and contact you as soon as possible.
Thank you for giving us the opportunity to address our shortcomings.
Sincerely, Dowinx Customer Support
The product I bought did not satisfy my…
The product I bought did not satisfy my needs, and the customer service took a bit of time to reply. However, they delivered quality and commitment to me by doing a full refund which I really appreciate. thanks
9 June 2026
Unprompted review
DONT BUY
I can only recommend everyone NOT buy from this store. The product did not meet the description and was very aggressive on my skin, but the company until now has not repaid my full refund, nor do they answer my emails. I have to make an appeal to the EU consumer protection rights court; otherwise this company will just scam like it did here.
I bought a gaming chair. Requested a return/refund, the company just paid me less than half of the products' worth and now ignores my appeals. Very unprofessional support.
Please take this serious and do NOT buy from this store
17 June 2026
Unprompted review
Reply from Dowinx
Hi Bettaibi,
We're sorry to hear that your experience with our product did not meet your expectations.
At Dowinx, we take product quality seriously, and we truly appreciate you bringing this issue to our attention. Your feedback has been shared with our team as we continue improving our products and customer experience.
We also sincerely apologize for the frustration you experienced with our customer service.
We understand how important timely and helpful support is, especially when you need assistance with your order. Your feedback is valuable, and we have been working to improve our support process and response efficiency.
We would really appreciate the chance to review your case and provide proper assistance. Please reach out to us at support@dowinx.com and include your order information, along with a mention of your Trustpilot review. A dedicated member of our team will prioritize your request and follow up with you as soon as possible.
Thank you for giving us the opportunity to make things right.
Best regards,
Dowinx Customer Support
Warranty honored
The weld on the back of the chair broke. I informed the company and after giving them some information regarding the purchase they are replacing the chair at no cost.
17 June 2026
Unprompted review
Honestly so easy to access and really…
Honestly so easy to access and really friendly support. Thank you so much for actually having great people working on your team!
17 June 2026
Unprompted review
good support not fast but good <3
10 June 2026
Unprompted review
I was a little concerned, but they came through
I was a little concerned with the lack of instructions for the chair, but I've build plenty and got it done. After about a year the gas cylinder had worn down and I needed it replaced. It took a long time to get it as the response dropped off, but when I reached out again I was instantly met with a solution and was able to replace the part on my chair and met with very kind communications. I think the product overall is good, customer service started out below expectations and quickly picked up, and now I'm back into a cool and well made computer chair.
12 May 2026
Unprompted review
Very good shoop and customer service…
Very good shoop and customer service quality gaming shop 100 % recomendable
13 May 2026
Unprompted review
A quality product with quick delivery
A quality product with quick delivery, with great customer service ad a thoughtful exchange.
Even though there was an issue with my chair being too low, we came to a solution that I'm happy with.
17 April 2026
Unprompted review
Took me from 2pm to 5.30 pm to assemble…
Took me from 2pm to 5.30 pm to assemble the chair. I was straight up crying towards the end because the instructions are NOT CLEAR at all and some holes were a couple of millimetres off. They should have mentioned it was a two people job. The chair is good, it’s very comfortable but the experience overall was frustrating.
5 May 2026
Unprompted review
Reply from Dowinx
Hi Margherita Lecce,
We're sorry to hear that your experience with our product did not meet your expectations.
At Dowinx, we take product quality seriously, and we truly appreciate you bringing this issue to our attention. Your feedback has been shared with our team as we continue to improve our products and customer experience.
We would welcome the opportunity to look into your case and provide you with proper assistance. Should you have any further‑related problems, please reach out to us at support@dowinx.com, include your order information and mention your Trustpilot review. A dedicated member of our team will prioritize your request and get back to you as soon as possible.
Thank you for giving us the opportunity to make things right.
Best regards,
Dowinx Customer Support
Not the best chair I had
The quality of some parts of the chair is very low. After just one month of use, the armrests have dents in spots where I rest my elbows, the foam and the fabric on the seat are wrinkled and deformed, it just looks ugly for just one month of use. If you leave a review they don't like, it most likely won't be published on their website. If I'd pay a full price for this chair, I'd be really angry, still, it wasn't cheap, nearly 100gbp. The only good thing about them is that delivery in the UK is quick.
2 May 2026
Unprompted review
Reply from Dowinx
Hi Daniel Lucas,
We're sorry to hear that your experience with our product did not meet your expectations.
At Dowinx, we take product quality seriously, and we truly appreciate you bringing this issue to our attention. Your feedback has been shared with our team as we continue to improve our products and customer experience.
We would welcome the opportunity to look into your case and provide you with proper assistance. Should you have any further‑related problems, please reach out to us at support@dowinx.com, include your order information, photos showing the deformed armrests and seat, and mention your Trustpilot review. A dedicated member of our team will prioritize your request and get back to you as soon as possible.
Thank you for giving us the opportunity to make things right.
Best regards,
Dowinx Customer Support
I had som missing parts to my gaming…
I had som missing parts to my gaming chair and they helped me out and sent me the piece for it
11 March 2026
Unprompted review
Ordered a chair on Amazon
Ordered a chair on Amazon. They sent me a tracking number. They sent it to an entirely different state and the picture after it was "delivered" definitely was not my house. Then, they told me the chair was out of stock and that I should cancel my Amazon order. Such a terrible company.
11 April 2026
Unprompted review
Reply from Dowinx
Hi Anahny,
We’re sorry to hear about the difficulties you experienced with your Amazon chair order.
We understand how disappointing it can be when your shopping experience does not go as expected. It was very frustrating to see your package delivered to an entirely different state rather than your home address. While shipping delivery issues are sometimes outside of our control as sellers, we truly regret the inconvenience this incident and the later‑stock‑out notice have caused you. Your feedback is valuable, and we have been working to improve our logistics cooperation process to avoid similar delivery‑mistake problems in the future.
We would like to help resolve this issue and review your order details. Please contact us at support@dowinx.com and mention your Trustpilot review along with your Amazon‑order information. Our support team is ready to assist and will do our best to provide a quick solution.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve.
Best regards,
Dowinx Customer Support
Total scam
Total scam
Won a free chair on the .eu site which said to contact the support which I did and weeks have gone by and no one contacted me.
10 April 2026
Unprompted review
Reply from Dowinx
Hi Helfury,
We are truly sorry for the long wait and the lack of response after you reached out to claim your free‑chair prize from our .eu website promotion.
We fully understand how disappointing it is to win a promotional reward and then receive no follow‑up reply for weeks. Delays in replying to customer messages should not have happened. We are reviewing our support ticket handling workflow to prevent similar missed messages in the future.
We hope to resolve your prize‑redemption matter for you. Please write to support@dowinx.com, include your order information and a link or screenshot of this review. Our dedicated team will prioritize your case and get back to you promptly.
Thank you for your feedback and for giving us the chance to make this right.
Best regards,
Dowinx Customer Support
Chair is great, customer service could improve a bit
It took a while before DPD received the package, this is why i reached out to Dowijx. First they seemed to give a very generic answer not answering my question. After that they finally did answer it correctly.
The 5 stars is mostly for the chair. Its very comfortable, had clear instructions how to assemble.
So in general customer service could be refined a bit but the chair is very good so far.
8 April 2026
Unprompted review
Item is not as described
Item is not as described. Back is smaller than described. Chair has a slight incline after assembly which makes this chair just entirely uncomfortable. I DEEPLY REGRET this purchase. DO NOT BUY!
8 April 2026
Unprompted review
Reply from Dowinx
Hi Alexander Sawyer,
We're sorry to hear that your experience with our product did not meet your expectations.
At Dowinx, we take product quality seriously, and we truly appreciate you bringing this issue to our attention. Your feedback has been shared with our team as we continue to improve our products and customer experience.
We would welcome the opportunity to look into your case and provide you with proper assistance. Should you have any further‑related problems, please reach out to us at support@dowinx.com, include your order information, photos of the chair and mention your Trustpilot review. A dedicated member of our team will prioritize your request and get back to you as soon as possible.
Thank you for giving us the opportunity to make things right.
Best regards,
Dowinx Customer Support
Gaming chair
Ordered a gaming chair for our son
Was a bit sceptical of the quality and also whether the company were even genuine
The chair turned up very quickly
The quality is absolutely amazing
They even added a usb massager, which wasn’t even in the description
Highly recommend this company and their superb chairs
31 March 2026
Unprompted review
Amazing chair the support it’s very good
Amazing chair the support it’s very good
3 April 2026
Unprompted review
AVOID!
AVOID!! Faulty chair which was reported same day as it was delivered. Sent all pictures to evidence as requested and asked them to arrange replacement and collect the faulty chair, they have gone from offering me a 30% refund which I declined to now just ignoring my emails completely. FIND SOMEONE ELSE TO BUY FROM
31 March 2026
Unprompted review
Reply from Dowinx
Hi Ian Warner,
We’re sorry to hear that your experience with our product did not meet your expectations.
At Dowinx, we take product quality seriously, and we truly appreciate you bringing this issue to our attention. Your feedback has been shared with our team as we continue to improve our products and customer experience.
We also sincerely apologize for the frustration you experienced with our customer service.
We understand how important timely and helpful support is, especially when you need assistance with your order. Your feedback is valuable, and we are already working to improve our support‑processes and response times.
We would welcome the opportunity to look into your case and provide you with proper assistance. Should you have any further‑related problems, please reach out to us at support@dowinx.com, include your order information and mention your Trustpilot review. A dedicated member of our team will prioritize your request and get back to you as soon as possible.
Thank you for giving us the opportunity to make things right.
Best regards,
Dowinx Customer Support
Approved my return then made it impossible to complete
Bought a gaming chair that was uncomfortable. Contacted them within their own 30-day return window. First response tried to talk me out of returning, warning me about fees and telling me to disassemble and deliver it to a carrier myself. All of this directly contradicts their published return policy, which promises free door-to-door collection with a prepaid label.
After pushing back, they approved the return, then told me to contact DPD myself instead of arranging it as their policy requires. I did. DPD came on the wrong day with no return label because Dowinx never created a valid booking. When I contacted Dowinx again they told me to call DPD again. DPD told me the parcel number doesn't exist on their system and to contact the sender.
I have been bounced between them for weeks. My return window has now expired, entirely due to their delays and logistics failures, not anything on my end.
Currently disputing the charge with my bank. Would not buy from this company again under any circumstances.
31 March 2026
Unprompted review
Reply from Dowinx
Dear Oyindamola Akinleye:
We sincerely apologize for the issues you encountered during your order and return process.
We understand that you are understandably disappointed when your purchase doesn't go as planned. Whether the problem involves shipping, delivery, or after-sales support, we want every customer to receive the assistance they need. We are deeply sorry for the communication breakdowns and logistical issues you experienced during your return process, which led to back-and-forth between us and the courier company, ultimately resulting in the return deadline expiring.
We would like to assist in resolving this dispute and verifying your order details. Please send an email to support@dowinx.com, mentioning this Trustpilot review. Our customer service team is ready to assist you and do our best to provide a quick solution.
Thank you for providing feedback and for giving us the opportunity to improve.
Sincerely,
The Dowinx Customer Service Team
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