Autofull Reviews 

195
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the chairs extremely comfortable, sturdy, and well-built for long working or gaming sessions. Many people also mention that the shipping process is surprisingly fast and putting the furniture pieces together is quite straightforward. However, some reviewers were not happy with unresponsive customer service and unexpected delivery delays. A few other people also felt that certain product features, such as mechanical parts or cushions, did not work properly over time. Buyers occasionally reported receiving items with minor defects or missing components that required extra effort to resolve.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as experiences vary significantly. While many consumers... See more

Quality

Users describe ambiguous interactions with quality, noting both satisfaction and various defects. While many... See more

Customer service

Reviewers share mixed feedback about customer service, highlighting both extremely helpful and deeply... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a mix of extremely fast... See more

User experience

People report ambiguous experiences with user experience, ranging from high satisfaction to frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I am totally happy with my new chair. I have only a couple of complaint. The first one is, when I purchased the chair online, I had no ideal how it was being sent, UPS, FEDEX, etc plus had no... See more

Rated 4 out of 5 stars

Had the chair for 3 weeks now. Buying the chair was easy. Shipping was fast. My only complaint is the chair seat depth isn't as deep as I thought it would be, and the arm wrests wiggle a lot. Head/Nec... See more

Rated 5 out of 5 stars

Honestly, I was very worried to begin with due to the comments on trustpilot but they really pulled through with me! I received a faulty lumbar support so i contacted their support team. After less th... See more

Rated 5 out of 5 stars

High Quality Chair, exactly as described. I would only hesitate to buy again as the seat was firmer than I would have liked. While very sturdy in construction, with quality materials, I am 189 cm tal... See more


Company details

  1. Furniture Store
  2. Furniture Maker
  3. Office Furniture Store

Written by the company

AutoFull is a premier leader in esports furniture, dedicated to crafting bespoke solutions for gaming aficionados. Our lineup features top-tier gaming chairs and desks meticulously designed to elevate your esports journey.


Contact info

3.6

Average

TrustScore 3.5 out of 5

195 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(195)

129 reviews in the last 12 months

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Rated 2 out of 5 stars

The handles broke after one year

The handles broke after one year of using the chair. They just snapped in half. Also the fan vibration and whole electricity thing is not working already.

Otherwise chair is comfortable..

6 September 2026
Unprompted review
Rated 4 out of 5 stars

The chair is built very well

The chair is built very well. I love the lumbar support and being able to adjust it. The armrest do move easily but it doesn’t bother me because it makes it easy to adjust. The cooling, heating and massage feature is a game changer. The one thing I didn’t realize is the charger for that item doesn’t come with it. It does come with the roller ball massage chair. So be prepared for that. The seat is hard but I’m hoping that’s because it’s new. Overall great chair, and well built. Installation was about a hour, and fast delivery

29 August 2026
Rated 4 out of 5 stars

M6 Ultra+ 2.0

I received the chair a few weeks ago. Upon arrival, I noticed that the right armrest had been damaged during delivery. After contacting support, I received a replacement part almost immediately and without any hassle. All in all—even though the chair squeaks a little—I am very satisfied with both the chair and the support team.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I really like the products they make

I really like the products they make, I like how a warranty which I had completely forgotten about got brought up when I was ready to pay for a new part for my chair and I really appreciate how polite and professional their customer support team was towards me and how fast my delivery was

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and fast customer serviceI…

Excellent and fast customer serviceI had a component issue with my AutoFull M6 Ultra 2.0 chair and contacted the official support. The assistance was extremely fast, helpful, and professional. After reporting the problem, they immediately shipped the replacement part free of charge via GLS courier, and it arrived safely. Premium products backed by truly premium customer care. Highly recommended!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought a FullAuto Ultra chair

Bought a FullAuto Ultra chair. It is good quality, very adjustable. It's best if you spend a bit of time getting all of the ergonomic adjustments right for you. The extra features of heating, cooling, and vibration are very nice. I had a manufacturing defect a few months after my initial purchase. The company sent a brand new replacement seat at no cost to me. Their customer service department was very responsive and even checked in to make sure the new seat was working. I would definitely buy from them again.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service

Impeccable customer service; they are attentive, responsive, and resolve issues as quickly as possible.
The product is high quality; I recommend it.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

The ventilation is weak

The ventilation is weak

That's what I liked about the M6 "Advanced". The new one just makes a lot of noise with almost no ventilation

2 August 2026
Autofull logo

Reply from Autofull

Hi Florent, sorry for the inconvenience! We've reached out to your email with a follow-up to make things right. We hope to hear from you soon.

Rated 5 out of 5 stars

Custom Support to AutoFull M6

I treated myself to the AutoFull M6.

And everything worked perfectly at first. Unfortunately, the electronics failed. Neither the massage nor the heating or cooling functions worked anymore.

When I contacted support and clarified a few things, they told me it would take 70 days to manufacture the replacement parts.

Well, that's quite a long time, but as a engineer myself, I understand that some manufacturing processes take that long, especially when they already have other products in production.

So, after 70 days, I contacted them again for a quick update.
Well, they said it wasn't possible to manufacture the replacement part; apparently, older versions are no longer being made, and since the chair is an older version, it's probably no longer in production… Well, I think they could have known that earlier. But whatever, because the alternative offer was more than generous.

They offered me a base for the AutoFull M6 2.0 from their display models. It would be sent to me, is compatible with the other parts, and I could use it.

I gladly accepted this offer, and what I found absolutely amazing was the delivery time. I woke up to an email saying they had shipped the replacement part. I was thrilled and expected it within the next few days… Well, it arrived that same afternoon!

I've never experienced such fast delivery from any company before.

I installed the replacement part in the chair, and everything works perfectly.

Thank you for the fantastic support.

I will definitely buy from you again when I need something new!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

I had my chair for over a year now

I had my chair for over a year now, came fast, hassle free. Recently the heating, cooling, massage stopped working and ive contacted support as I still have warranty. Roxie replied same day asked for some troubleshooting videos which I've sent. We reached the conclusion that something is wrong with the cushion and they sent me a brand new one the following week. I for one had a great experience with their support team namely Roxie. Thanks again for your help.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Prompt customer support

Prompt customer support, the chair doesn't have the massage as I thought that was overkill. Functionality wise its perfect everything I need.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and support

The delivery was earlier than expected and the chair feels well made so far.(1 month in use). All the features work very nicely. Also had a chat with a very nice and helpful support. :)

31 July 2026
Unprompted review
Rated 4 out of 5 stars

Nice Features and comfortable

I was very happy with the chair at first. However, I recently noticed that the seat cooling was barely noticeable, so I decided to test it more closely.

It quickly became apparent that no air was coming through the seat, which indicated that the ventilation system was defective. I contacted customer support, and they responded very quickly and professionally, offering me a solution without any hassle.

Overall, the chair is very comfortable and feels well-built, which is exactly what I expect at this price point. The only reasons I'm giving it 4 instead of 5 stars are the small issue with the seat ventilation and the rather long delivery time. Aside from that, I'm very satisfied with my purchase and would still recommend the chair.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Best Gaming Chairs ever

We bought 2 gaming chairs, the Autofull M6 Ultra+ 2.0 and they did exceed our expectations a lot. They are very easy to put together and install everything. The quality is 10/10 and they are very comfy. Everything works smoothly and they even have a battery you can charge seperately so the chair doesnt need to be plugged in 24/7 with a cable which is a huge benefit to us. We hope it will stay long because we are really enjoying our game nights. The customer service is amazing they are really proactive when it comes to having a look where the delivery was and they replied so friendly and fast like nowhere else. We already recommanded this product to all our friends! Keep going

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Autofull chair exceeded expectations

The Autofull chair, exceeding my expectations as I thought, another over priced gaming chair but I'll give it a try. I must say that I am happy that I got this chair as it fits the requirements that I was looking for. It is very comfortable and extremely adjustable to the positions where I feel comfort. I really like all of the features but I think the foot rest is my favorite. I use the chair for my work from home and for gaming and it's perfect for both!

1 June 2026

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