Grip500.de Reviews 

great service, good delivery, and a very new tyre (DOT) - thanks!

Everything was very good. Quality is worth the price. Thank you

I denied the delivery and the tire was sent back without any additional costs.

Sadly they want to illegally charge a 25€ service fee for this.

I claimed a report at PayPal for this.

Articles are not as shown and customer support offers five euro coupons instead of trying to resolve the problem at all. The website has items incorrectly listed and pictures do not accurately reflect the products being sold. Delivery was wrong and half the order was even sent to the wrong address in an entirely different town. Customer support is atrocious.

My tires were in front of my door.I wasn't home.
They delivered and just left .
WITHOUT MY SIGNATURE....

Thanks God that my neighbor saw the tires so she took it so nobody steals them.

This is so unprofessional!!!!!!

The tires are brand new and for that I can give 5 stars but this is really horrible how they do delivery!!!!

If they don't change something about this in a future i don't think that I'm gonna order again.

fast delivery, but I did not receive the plugs that go on the rims for the center hole

I still didn't receive the package after 16 days.

never sent the invoice. purchased from them as a business expense and they we impossible to communicate with about receiving a proper invoice for uploading to our tax software.
I have sommunicated mutiple times and been completely ignored.
-JC 2-Cycle GmbH

Super service, speedy shipping.

Delivered in time, good service and response

I have placed an order 6 days ago, the payment is withdrawn from my credit card. It says within 2 days if I cannot receive a tracking number I can contact customer service. However, there is no customer service. All the links provided on the page are dead end, the answer to all my attempts to reach them are answered by AI, telling me I will receive my tracking number 2 days after the order. There is no cancellation link, the only cancellation is for the membership if I want to. So after 6 days, the money is paid, no tire no answer.

I had opened a ticket, as well, before writing here, and it was, too, a futile attempt. I have received a tracking number and an answer only after writing here. Many thanks to TrustPilot for helping me get a response.

Smooth transaction, prompt delivery, tyre arrived as ordered.

They weren't sending tires for month and after contacting them and saying we want a refund they suddenly foundation them. They refused to pay back for tires which one we didn't pick up (about what they were informed) so they have tires and money now. That company is scam!!

I got it in time, product was as they say it is. Happy with my purchase

Top!
Super fast delivery

I had a terrible experience with this company regarding a failed delivery. Despite working from home and being present during the alleged delivery attempts, I repeatedly received notifications claiming I was not home—this is absolutely untrue.

When I reached out for clarification, their response was dismissive and unhelpful. Instead of taking responsibility or offering a real solution, they blamed me for the failed delivery and stated the parcel would be returned to the sender. They also mentioned that I would not receive a refund for the transport costs, even though the issue was clearly not my fault.

What’s even more frustrating is that the company knows how poor their service is—they don’t even provide a phone number for customers to contact them. Instead, they force customers to resolve issues through impersonal support tickets, placing all the burden on us.

This level of service is unacceptable, and I would not recommend this company to anyone.

Order number: DE-1224-00113 just FYI

Very Bad! They are sending 4 Steel rims, but one of them was wrong.
Gum500 will Not Change the wrong Rim!
Dont Order there!

What a fraud. They have never delivered, you can only speak with a chatbot on WhatsApp or on their “contact” page, where they answer every three days providing zero updates but vague excuses.

AVOID!

PS: as usual, this review got the same answer to may many tickets: fabricated answer that leads nowhere. The ticket has been opened 20 days ago, you never gave any delivery window, despite multiple reminders and requests. You only provide standardized prefabricated answers, and you are not reimbursing either.

AVOID THIS COMPANY

Fraudsters!

The company does not comply with Danish law and provides no customer service.

I bought 4 new tires three weeks ago, which were delivered by courier after a few days. When I unpack the tires, I notice large bulges and distortions in one of the tires. I immediately take pictures and send a written complaint to Grip500.

They reject the complaint, claiming that there’s nothing wrong. According to them, the bulges and distortions will straighten out when the tire is mounted. I contact our local tire fitter, who has a different opinion. He believes there is a risk that the tire cannot be properly balanced due to the bulges and distortions. The same feedback comes from another local workshop.

I write to Grip500 that we do not agree with their assessment, and I request a replacement tire. This is rejected, and I’m told that if I want to return anything, it will be at my own expense. I’ve now been arguing with them for nearly 3 weeks. They refuse to help and also won’t sell me a new tire as a replacement for the defective one. I have offered to have the tire mounted to see if they are right, with the understanding that they would send a new tire if they’re wrong. They simply refer to the fact that if the tire has been mounted, it can no longer be returned. Regardless of what we do, I have simply bought the 4 tires as they are, including the bulges and distortions.

Their customer service is not Danish, so all communication from their side has been done through Google Translate. They have been downright rude and unpleasant in their language towards me as a customer.

I cannot in any way recommend people to do business with them.

ZERO stars from here.

17/11 my reply to grip500's reply : For real?? Please check my case and come back with a more serious answer. This standard bs answer is to no use at all.