reifen.com Reviews 

I ordered two weeks ago, get nothing! i try to speek with the support but i get zero help.. NEVER ORDER FROM HERE !!!! Sendungsnummer

430118759702

If i get my order i delet this if not i write every day!

I ordered tires on 24. 10 and got them today on 12.11.(Switzerland)
It took longer as I expected but I should have ordered them earlier so I would not be stressing if they will arrive before snow.Through the waiting I was being informed from the seller what is status of my order.
Honestly after reading comments here I was worried and almost cancelled my order.
But as I said.i should order tires earlier and not last moment as we all do.
I think they are very professional and eventhough delivery took bit longer I give 5 stars for the price and informations that I was receiving without asking while waiting.

Twice I have tried to pay (Pay Pal ad Twint) and until now ..... nothing so have I paid or not or paid twice... shiiiiiiiiittttttt

No way I’m buying here again…

I made an order on 06.04.25 Not only it was higher price than others, it’s also has shitty support, which argued with me. I had 3 calls. One was English speaking, other just did not, and the next one, was just arguing with me telling me that I was wrong, and interrupting me. This call I think was recorded, so guys at reifen, check it and do something. 16.04.25, at 16:17, lasted 5 minutes.

All tires and rims were in stock(don't believe it, it's pure lies, as other reviewers confirm). I had called them on 10.04.25, 4 days after my order was placed, with question, what's going on? Because their website promised that they would arrive on 12.04-14-04. And what did they say? They ordered the tires and rims from manufacturer. In stock??????

Okay I thought. Wow, and email that they've sent the tires. On 15.04. I thought amazing! Already past the stupid deadline. Do you want to know when GLS actually picked up the tires? On 17.04. You know why? Because "we placed a full truck of tires, and yours didn't fit", according to representative. And now eastern holidays, and according to GLS, they should arrive on 22.04. HELLO???????

They haven't arrived yet, but we guess they would not all arrive? Or maybe would be punctured? Or used? I don't know, but I know for sure, I'll never even spend 2000€ here. Only good thing here is the insurance, but I guess it's also a disaster, as per this company is. From 06.04 to 22.04, 3+ weeks. 2000€.

Tires came within a week -- the same one that I was waiting from reifendirekt for more than a month. I had to cancel from reifendirekt and order them here -- and it just came in a week and saved me in the winter. Thank you for your promised delivery time and a nice experience.

Awful customer treatment!

Ordered 4 tyres on a Saturday after which they responded: "We have ordered the goods you ordered from a supplier on your behalf."

5 days later I received 3 emails in a row:
1) Delivery DELAY
2) The ORDER was CANCELLED as desired!!
3) The AMOUNT has been REFUNDED

At no point have I asked them to cancel the order and between these emails I didn't get any explanation to why they did this!!
This is for 0 stars, not 1.

4 tires ordered, advertised with rim protection (FSL). 2 of them did not have it, as advertised. Pictures provided. No support given by reifencom (en-ch) for returning or other alternatives.
Return was refused, even though clearly stated on their website in FAQ section that returns are possible.

Edit 2024-02-23: ReifenCom reply is that Pirelli says tires have FSL, when two clearly don’t. :))))))))))))

Edit 2024-05-07: Thank you for the reply.
I disagree with your Reifen.Com and Pirelli’s assessment.
Tires 36202 have proper FSL (Pirelli names it “technical FSL”).
Tires 36201 have a very small edge, which Pirelli still calls it “rim protection”, but it is so small = basically insignificant FSL.
As said, you provided no support for return due to the noticed difference. Even though it was advertised in FAQ website .CH/EN section returns were possible.
I asked you for returning the Pirellis and buying different brand full set more costly, but no support.
I was willing to just scrap 2 tires on my own cost, and asked you then to just recommend me 2 other Pirellis to buy, which you are 100% sure they have the proper FSL. Again no help when I called; your support colleague just said he cannot find details in your database to be 100% sure.
Anyways, thanks a lot.

Super, Service

My experience was great because once your slaes perrson had verified the tires and the aitem for me it was a breeze to order online. website is super straightforward , no unneccessary time wasted.

I can definitely recommend this.

Correct advice and commitment to a fair retun policy.

No problem with the tyres nor with the shipping. My only complaint is the price of the fitting at the garage. I find €69.62 to fit two tyres somewhat excessive and way above the indicated price.

Ordered two bike tires as two different orders, both old sizes not easy to find in the market, and both arrived without problems.
Edit: Just to be clear, ordered to an address in Germany. I don’t know why my profile says the US.

Alles top, danke.

I ordered four tires online for my 4x4, but only three arrived at the garage. When I called and asked about the 4th tire they said it will take time to find it and that i should order another tire at my own expense. So I ordered another tire to complete the set. Once I had all the tires, the garage informed me that on my 4x4 car, the front and rear tires are different, and I could only install the new tires in the rear. I placed another order with Reifen for the correct front tires. When I inquired about returning the two incorrect tires over the phone, they mentioned it’s not possible due to being shipped from Switzerland and customs taxes. After sending an email suggesting I could return them from France at my own expense, they responded stating it’s not possible. On the same website for France it is possible to return. I’m very disappointed by this inflexibility, especially since I’ve already ordered seven tires from their website (the missing one even today it is still not reimbursed) and obviously I made a mistake as I didn't know that my car has different tires.

Terrible. I bought 4 nee tires, which 2 of them were defective. I contacted them to solve the problem and basically they told me I have to buy new tires and after 8 weeks they will analise if they can refund menor not. A completely absurd. Don’t buy your tires in this place. No recommended.