Everything is simple and easy. The response time for a complain or quarry is super fast and reliable. The connection price could be a little bit lower as compared with other companies in the market.... See more
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It is difficult to contact to you. We set up a direct debit of €25 per month, but then you immediately taken more than €100 from our account without any explanation. And we asked you to send a clear s... See more
Company replied
The customer service representative was friendly and helped me get the date changed that I had to submit my payment by. I can’t exactly remover the date I called. I think it was June 2nd.
Company replied
I didnt had any choice about GSAG, some representative knocked my door and gave false information that my price will be reduced from my previous vendor . It was not clearly explained , I was shocked b... See more
Company replied
Company details
- Utility Contractor
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Contractor
- Thermal Energy Company
About GASAG AG
Written by the company
Wir sind ein Berliner Energieversorgungsunternehmen mit Tradition seit über 175 Jahren.
Die Unternehmen der GASAG-Gruppe versorgen mehr als 700.000 Privat- und Geschäftskunden in Berlin und Brandenburg sicher mit Strom und Gas.
Unser Ziel ist es als starker Partner für nachhaltige Energielösungen die Energiewende voranzutreiben. CO2-neutral heizen? Selbst Solarstrom erzeugen? Ihr E-Auto zu Hause laden? Gemeinsam finden wir die optimale Energielösung und beraten Sie – kompetent, persönlich und direkt vor Ort.
Wohlfühlenergie für Ihr Zuhause. Mit unseren fairen Strom- und Gastarifen sind wir für alle Berlinerinnen und Berliner da – und das seit über 175 Jahren. Überzeugen Sie sich selbst von unseren transparenten Angeboten mit ausgezeichnetem Kundenservice!
Mehr erfahrenSie interessieren sich für Solaranlagen, Wärmepumpen oder Ladelösungen für Ihr Zuhause? Wir sind die Berliner Experten und bieten Ihnen passgenaue Lösungen. Profitieren Sie von einer persönlichen und individuellen Beratung. Gestalten Sie jetzt Ihr Zuhause kosten- und energieeffizient und machen Sie es fit für die Zukunft.
Mehr erfahrenContact info
EUREF Campus 23-24, 10829, Berlin, Germany
- 030 7072 0000-0
- gasag.de
MEINE GASAG App
3.9
Great
2K reviews
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GASGAG started a contract without my consent
I discovered that GASGAG stipulated a contract with me without my consent. This happened right after I had terminated my contract with another provider because I’m about to leave Germany. I really don’t understand how this could possibly be even remotely legal.
17 August 2026
Unprompted review
Reply from GASAG AG
Sehr geehrte Eva P.,
danke für Ihre ausführliche Rückmeldung. Sie schildern, dass ein Vertrag mit der GASAG zustande gekommen sein soll und dass dies im Zusammenhang mit der Beendigung eines anderen Vertrages und Ihrem bevorstehenden Wegzug aus Deutschland steht. Gern möchten wir solch einen Vorgang prüfen.
Bitte wenden Sie sich für eine Klärung direkt über unser Kontaktformular unter www.gasag.de/kundenservice oder telefonisch unter 030 7072 000 00 an unseren Kundenservice, damit wir den Sachverhalt nachvollziehen und die nächsten Schritte mit Ihnen besprechen können.
Mit freundlichen Grüßen, Ihr GASAG Team
Reply from GASAG AG
Hallo Arif H.,
danke für Ihre positive Bewertung und das Lob für die gute Kommunikation. Es ist schön zu sehen, dass Sie mit unserem Austausch zufrieden sind.
Herzliche Grüße, Ihr GASAG Team
Reply from GASAG AG
Guten Tag Melvyn O.,
danke, dass Sie Ihre Erfahrung mit uns als Bewertung teilen. Aus Ihrer Rückmeldung geht jedoch nicht hervor, was genau zu Ihrer Unzufriedenheit geführt hat. Damit wir den Hintergrund verstehen und gegebenenfalls nachsteuern können, freuen wir uns, wenn Sie uns die Situation mit einigen Details schildern – entweder über unser Kontaktformular unter www.gasag.de/kundenservice oder telefonisch unter 030 7072 000 00.
Mit freundlichen Grüßen, Ihr GASAG Team
Your poor service It is difficult to contact to you
It is difficult to contact to you. We set up a direct debit of €25 per month, but then you immediately taken more than €100 from our account without any explanation. And we asked you to send a clear summary of our account but never received it. As a company of our energy, the service is very poor.
20 July 2026
Reply from GASAG AG
Guten Tag Lian Y.,
danke, dass Sie Ihre Erfahrungen so konkret schildern. Sie sprechen mehrere Punkte an: die schwierige Kontaktaufnahme, die Abweichung von der vereinbarten monatlichen Abbuchung sowie die fehlende, verständliche Aufstellung Ihres Kontos. Diese Hinweise sind wichtig, um unsere Abläufe im Service und in der Abrechnung zu überprüfen. Damit wir Ihren Fall genauer nachvollziehen und klären können, nehmen Sie bitte erneut Kontakt über unser Kontaktformular unter www.gasag.de/kundenservice oder telefonisch unter 030 7072 000 00 auf.
Mit freundlichen Grüßen, Ihr GASAG Team
Super,super,super
20 July 2026
Reply from GASAG AG
Hallo ali sab,
danke für Ihre sehr positive Rückmeldung und die 5 Sterne. Es ist schön zu sehen, dass Sie mit uns so zufrieden sind.
Herzliche Grüße, Ihr GASAG Team
Everything is simple and easy
Everything is simple and easy. The response time for a complain or quarry is super fast and reliable. The connection price could be a little bit lower as compared with other companies in the market.
And least but last -- a lot of foreigner living currently in Deutschland. So if the App could support English language then it would be the best thing for foreign customers as well as it would suppress other companies dramatically in the market. That is my opinion.
13 May 2026
Reply from GASAG AG
Hello Shafiul A., thank you for your detailed feedback. We are glad to hear that you find our processes simple and easy and that you experienced our response times as fast and reliable. We also appreciate your suggestions regarding pricing and English language support in the app. Feedback like yours is very valuable to us and helps us improve our service further. Best regards, your GASAG team
I would not recommend this provider
I would not recommend this provider. Their systems feel outdated, particularly around automated payments, online platforms, and digital communication, which can lead to unnecessary complications.
Contacting customer support is also challenging, especially for non-native German speakers. Written inquiries receive responses from a “no-reply” email address, making it difficult to have any meaningful back-and-forth or resolve issues efficiently.
17 August 2025
Reply from GASAG AG
Hello, thank you for your review. We take your feedback on our digital services and communication channels seriously. If you share the key details of your case via gasag.de/kontakt, we can look into it and respond through a contact option that allows proper follow up. Thank you and best, your GASAG team
Reply from GASAG AG
Hell Christian F., thank you for your review and for bringing this to our attention. We would like to take a closer look at the issue you mentioned. Please contact our customer service team at kundenzentrum@gasag.de so we can support you directly and check the details together. Thank you and best, your GASAG team
100% Alles war super gut.
28 September 2025
Reply from GASAG AG
Hallo, vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie so zufrieden sind, wir geben weiterhin unser Bestes, damit das so bleibt. Beste Grüße, Ihr GASAG-Team
Vendors/scammers
One of their door to door vendors gave me conpletely false information and I didn’t sign anything, next day my energie company calls me asking me why am I ending my contract and I told him I wasn’t, GASAG did it on my behalf and without my consent.
13 August 2025
Unprompted review
Reply from GASAG AG
Hello Francisco M., thank you for bringing this to our attention. We take such feedback very seriously and would like to review your case in detail. Please contact us directly via gasag.de/kontakt so we can look into what happened and clarify the situation with you. Kind regards, your GASAG Team
Aggressive Misleading Salespeople
Very aggressive salespeople stating they were sent by my Landlords. They would not take no for an answer and pressured me into revealing my Vatenfall contract no. despite me raising Objections on Data Privacy grounds. I felt like I was being scammed. It was a very uncomfortable situation. I feel worried now that their Tablet PC had my personal details.
10 September 2025
Unprompted review
Reply from GASAG AG
Hello, thank you for your review. We take comments like yours seriously and will forward them internally. For any questions about your personal data or contracts, please contact our customer service directly at gasag.de/kundenservice/kontaktformulare. Kind regards, your GASAG team
GASAG AG is a scam
This very “nice” guy came to my door explaining that they are company who helps you change your current electricity bill for a lower and better cost. Since I already had a really bad experience with people coming to my door asking to provide personal information I said that I would first be interested in doing a research about the company and would contact them if necessary. The guy then turned from being nice to being a bit aggressive in the way of speaking, saying that it was his 3rd time in the area and they wouldn’t come back for me. I said ok, I’m not interested anyway. He showed me his tablet and I could see they have already written my name and some information, only missing my contract number from Vattenfall to do the change. Please do not fall for this, it’s a Scam from where it would very difficult to get out from. It’s my 2nd time with 2 different “electricity companies “. The first time I made it out thanks to blogs, reviews and experiences from other people but it took me more than 2 weeks, I almost lost my contract with Vattenfall and the people from that company was impossible to talk to. I had to fill a police report and send the kündigung to different emails and addresses at least 100 times until I got the confirmation.
6 September 2025
Unprompted review
Reply from GASAG AG
Hello, thank you for your review and for sharing your experience. We would like to emphasize that GASAG stands for transparent and voluntary consultation, signing a contract is never mandatory. All of our employees are instructed to provide clear information and respectful advice. If you would like us to review the case in detail, please feel free to contact our customer service directly. Kind regards, your GASAG team
🚨 Very bad experience with a GASAG representative 🚨
Today someone from GASAG came to my door trying to push me into a contract. During the conversation, I understood that I would automatically be sent a contract by email and it would only be canceled if I called them to say I didn’t want it.
This is misleading, aggressive, and feels like a scam.
Luckily, I refused immediately, but I find this behavior unacceptable. I strongly warn others to be very careful if approached at home by their salespeople.
If I ever receive something I did not request, I will also publish the full name of the person who came to my door :)
5 September 2025
Unprompted review
Reply from GASAG AG
Hello, thank you for your review. The behavior you describe is completely unacceptable and does not in any way reflect the standards we expect from our sales representatives. A transparent, fair, and respectful consultation is our highest priority, and we take your feedback extremely seriously. We want to investigate this incident with the utmost urgency. To help us do this, could you please send us an email to kundenzentrum@gasag.de with the date and approximate time of the visit, as well as the location (street or area)? This will allow us to identify the representative and take the necessary steps. Thank you very much and kind regards, your GASAG team
Scare tactic sales people who act like…
Scare tactic sales people who act like they are important demanding to see paperwork from your energy provider and then try to see you their tariff. When explaining I dont want to sign a contract at my door they reply with its okays you have 2 weeks to cancel.
29 July 2025
Unprompted review
Reply from GASAG AG
Hello and hank you for your review and feedback. We works exclusively with trained and regularly evaluated sales partners. All representatives are required to clearly identify themselves and communicate transparently at all times. If you have concerns about a specific interaction, we would appreciate the opportunity to look into it further. Please feel free to share details with our customer service team at 030 7072 00000. Your input helps us uphold our standards and continue to improve. Thank you and best, your GASAG team
Quick reply and problem was resolved...
14 July 2025
Reply from GASAG AG
Hello Mohammed S., thank you very much for your great feedback. We are glad to hear everything was resolved quickly. Best wishes, your GASAG team
The customer service representative was…
The customer service representative was friendly and helped me get the date changed that I had to submit my payment by. I can’t exactly remover the date I called. I think it was June 2nd.
16 June 2025
Reply from GASAG AG
Hello, thank you for your kind review. We are glad to hear that our customer service team was able to assist you with adjusting your payment date. If you ever have any further questions or need support again, we are here to help. Best regards, your GASAG team
SCAM COMPANY!!
SCAM SALES PERSON!!! DONT EVER HAVE ANY CONTRACT WITH THIS SCAM COMPANY. THEY USE MY DATA TO CREATE A CONTRACT WIHTOUT MY CONSENT!!!!
NO GASAG ITS NOT NEGATIVE REVIEW! ITS SCAM IN DISGUISED. THE WEBSITE TO ABORT THE CONTRACT CANNOT EVEN BE USED!!!
2 May 2025
Unprompted review
Reply from GASAG AG
Hello, thank you very much for your feedback. You can describe your experience to us in detail at Kundenzentrum@gasag.de and we will be happy to help you. Best regards, your GASAG team
BEWARE- door scammers
BEWARE- door scammers! chase them out of your house!
5 May 2025
Unprompted review
Reply from GASAG AG
Hello Tracy P., thank you for your review. If you've had a negative experience at your door, we’d like to hear more. Please feel free to contact our customer service so we can follow up. Serious concerns are always taken seriously. Thank you and best, your GASAG team
I didnt had any choice about GSAG
I didnt had any choice about GSAG, some representative knocked my door and gave false information that my price will be reduced from my previous vendor . It was not clearly explained , I was shocked by seeing my first bill no amount was reduced so initially it was too tough to contact and change my monthly amount to customer care. I still not sure how my consumption will be calculated for my GAS and Electricity for the Annual usage .
5 May 2025
Reply from GASAG AG
Hello Srinivasan R., thank you for your review and sharing your experience. If there are still open questions about your contract, pricing or consumption details, please contact our customer service team via 030 7072 0000-0. We’re happy to go through everything with you and provide clarity regarding your annual energy usage. Thank you and best, your GASAG team
NOBODY ANSWER 6 months!!!!!!!!!
5 May 2025
Reply from GASAG AG
Hello Artem M., thank you for your review. We can understand your frustration. Please contact our customer service directly via 030 7072 0000-0 with your details so we can look into your case and help resolve it as soon as possible. Thank you and best, your GASAG team
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