Excellent customer service. Very friendly. Sometimes it might take a little while for them to reply, but they always apologize and give you a reason why (understaffed cause of illness of colleagues... See more
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Ordered from them, the Belgian post company screwed up and returned my order due to a "Glitch in the system". Games-Island picked up the slack and fixed the issue by sending it again without additiona... See more
Company replied
Ordered the Ultra pro Avatar Appa Playmat that was proving difficult to get hold of within the UK, ordered from games island after seeing it available under RRP. Even with the shipping charge to get i... See more
Company replied
Over the past months I have ordered products multiple times from Games-Island, both directly via their website and Cardmarket. The card products always arrived safely, as described, and on time.... See more
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Company details
Written by the company
Games-Island – Dein Experte für Tabletop, Brettspiele und Sammelkarten! Entdecke die Welt des Tabletop-Gaming bei Games-Island.eu, deinem Onlineshop für Warhammer, Age of Sigmar, Magic: The Gathering und vieles mehr. Wir bieten eine riesige Auswahl an Spielen, Zubehör und Miniaturen – alles für Hobbyisten und Profis. Unser Service umfasst nicht nur den Verkauf neuer Produkte, sondern auch die professionelle Aufbereitung gebrauchter Artikel. Mit Sitz in Deutschland legen wir besonderen Wert auf Qualität, schnellen Versand und exzellenten Kundenservice. Ob du Einsteiger bist oder Veteran, Games-Island hat alles, was dein Spielerherz begehrt. 👉 Besuche uns online oder in unserer Filiale und tauche ein in die Welt der Spiele!"
Contact info
Germany
- games-island.eu
4.3
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service. Very friendly. Sometimes it might take a little while for them to reply, but they always apologize and give you a reason why (understaffed cause of illness of colleagues for example).
They think along pro actively and take your questions serious.
Also been offering msrp, which you rarely see nowadays with all the scalpers.
Will order again in the future.
13 July 2026
Unprompted review
Arrived very quickly
Arrived very quickly and all items were exactly what I expected. Brilliant service.
24 June 2026
A very disappointing experience
A very disappointing experience. I placed my pre-order well in advance specifically to receive the product as soon as possible, yet it has now been two weeks since the expansion was released and my order still hasn't been shipped.
The worst part is the complete lack of customer support. I have contacted customer service multiple times and have received no response whatsoever. It is unacceptable that customers who pre-order months in advance are treated this way, with no updates or explanations.
The whole point of placing a pre-order is to ensure timely fulfillment, not to wait indefinitely while being ignored by customer support. Based on this experience, I cannot recommend Game Island.
30 June 2026
Unprompted review
Reply from Games Island
Hello Ludovico,
thank you for your feedback.
I am very sorry to hear about your disappointing experience with your pre-order. I understand how frustrating it must be to wait longer than expected.
Unfortunately the delivery of certain products from the current MtG set has been delayed, due to production and logistical issues.
I also apologize for the lack of communication. We are currently receiving a high amount of customer requests. We are doing our best to also reply to your request as soon as possible.
We appreciate your patience and understanding in this matter and hope to provide you with a better experience moving forward.
Best Wishes,
Annika
Excellent customer support
Ordered from them, the Belgian post company screwed up and returned my order due to a "Glitch in the system". Games-Island picked up the slack and fixed the issue by sending it again without additional surcharges for me. They went above and beyond in fixing the issue! They are very patient and understanding people, they will calmly work with you to figure out a solution in case of a problem.
5 June 2026
Unprompted review
Reply from Games Island
Hello Jens,
thanks a lot for your kind words!
We are really happy to hear that you found our customer support excellent. We are glad that we could resolve the issue for you quickly. We always aim to be patient and understanding, and we appreciate your recognition of our effort.
Please don't hesitate to reach out again if you need any further assistance.
Best Wishes,
Annika
Reply from Games Island
Hello Paolo,
thank you for your positive feedback!
We are happy to hear that you are satisfied with our service.
Best Wishes,
Annika
Great company fair prices
Great company, punctual and great costumer service. Would recommend this to any TCG fan! Delivery for me was always on time and great/fair pricing.
7 May 2026
Unprompted review
Reply from Games Island
Hello Vincent,
thank you very much for your great feedback!
We are glad to hear you had a positive experience with us. We appreciate your recommendation to other TCG fans.
Best Wishes,
Annika
Pre-release purchase not delivered
I have bought 2 Bundles from Secrets of Strixhaven on pre-release and so far I haven't got any tracking number and no reply from customer service. At the moment, they have my money for almost a month and I don't have the product or any information of when I will get it or even if I will get it.
After giving this review, I have been contacted by customer service and they have explained me the current situation and since then they have been answering my questions and giving me support on my open cases. Therefore, I am updating my review, since my customer satisfaction has greatly improved.
8 April 2026
Unprompted review
Reply from Games Island
Hello,
thank you for feedback.
I am sorry to hear about the trouble with your pre-order, and we know that it can be frustrating to be left without any updates.
Sadly we are affected from delivery delays of some Strixhaven items, which has led to delays in shipping some pre-orders. And we are currently receiving a lot of customer requests so there can be delays in the answer. But we are doing our best to reply to every inquiry as fast as possible.
Please reach out to us again at support@games-island.de with your order details, so we can check the current status of your order.
Thank you for your patience.
Best Wishes,
Annika
Consistency in quality
I´ve been a professional customer for over a year now, and don´t have a single complaint on the quality of product and service. 10/10
What could be slightly improved is, that orders made within 24 hrs could be grouped together into 1 order (less postal fees) due to the current climate if I see an interesting product, and put it in my cart - I can´t go browsing for more, I have to lock it it in.
24 April 2026
Reply from Games Island
Hello,
thanks a lot for your kind words and your continued trust in our products and services!
We are very happy to hear that you are satisfied with the quality and our service. We appreciate your suggestion about grouping orders to save on postal fees. Our team is continuously looking at ways to improve the ordering process. Your input will certainly be taken into consideration for future improvements. At the moment for combining orders you can always message us at support@games-island.de.
Best Wishes,
Annika
Refund
My package got lost and I got a full refund; no hassle, just filled in a form. Customer service was quick to respond and polite.
15 April 2026
Unprompted review
Reply from Games Island
Hello Arne,
thank you for your feedback.
Great to hear that we could assist you quickly and effectively with your lost package refund. If you need anything else in the future, don't hesitate to reach out.
Best Wishes,
Annika
Very good communication
25 March 2026
Reply from Games Island
Hello,
thank you very much for your positive feedback!
We are happy to hear that you are satisfied with our service.
Best Wishes,
Annika
Nice customer service
Really good and fast customer service. Hard work to help user. Would re-buy.
6 March 2026
Unprompted review
Reply from Games Island
Hallo Darius,
Vielen Dank für dein tolles Feedback, das freut uns wirklich sehr!
Es ist schön zu hören, dass du mit unserem Service so zufrieden warst. Genau dafür geben wir jeden Tag unser Bestes. Wir freuen uns schon, dich bald wieder bei uns begrüßen zu dürfen!
Bis zum nächsten Mal!
Viele Grüße,
Jasmin
Fast delivery and amazing customer suport
Fast delivery and amazing customer support! Highly recomended!
3 March 2026
Unprompted review
Reply from Games Island
Hello Carlos,
thanks a lot for the awesome review!
We are very happy to hear that you were pleased with our fast delivery and customer support. Your recommendation means a lot to us.
Best Wishes,
Annika
Good prices!
24 November 2025
Reply from Games Island
Hello Sandra,
thank you for your positive feedback!
We look forward to your next order.
Best Wishes,
Annika
Impressed
Ordered the Ultra pro Avatar Appa Playmat that was proving difficult to get hold of within the UK, ordered from games island after seeing it available under RRP. Even with the shipping charge to get it from Germany to England it was still reasonable. Received it within a week! Perfectly packaged. The DHL tracking number still shows it’s stuck in customs, so I was pleasantly surprised to receive it so quickly.
24 November 2025
Unprompted review
Reply from Games Island
Hello,
thank you so much for your fantastic review!
We are glad to hear that you are satisfied with the Playmat and the delivery time.
We look forward to your next order!
Best Wishes,
Annika
After sendiPackage lost in mail for a mont, refused refund and resendt it when it finally got back to them.
After sending the order over a week later than promised date, theShipment never arrived. Customer service not trying to help. After a month lost in mail, package arrived back at seller. In spite of having told them I would like a refund when this happened, and contacting them the moment the package was delivered back to them, they simply resendt it two days later and refused a refund. Now the package is stuck again. They are not willing to do anything to help the situation, or even willing to acknowlede EU consumer rights. At this point my only option seems to be to open a fraud case with my credit card in hopes of getting my rather large sum of money back.
Update: After placing this review I got contacted with a new tracking number (wich they did not send me when reshipping the package) .The package finally arrived some 6 weeks delayed.
29 October 2025
Unprompted review
Reply from Games Island
Hello Trond,
thank you for your feedback.
I am really sorry to hear about your experience with us. It is definitely not what we want for our customers, and I can feel your frustration. It sounds like there was a significant delay and then issues in the handling of your package which have caused you a lot of inconvenience.
Our colleagues in the warehouse decided to ship your package again, because it was returned to us due to allegedly missing customs documents. They act on this fast, to ensure that the package can again arrive as fast as possible and our customers don't have to wait much longer. I see that my colleague also explained this to you. Our colleagues in the warehouse were unfortunately unaware that you would rather have a refund for it, we apologize about that.
I see that you are willing to keep the order if the package arrives to you soon. If this is not the case, you can always message us for further instruction and assistance. We will do our best to assist you in the best way possible, and keep being responsive.
We are always working to improve our processes, so your feedback is really valuable to us. We want to ensure that such issues don’t happen again in the future.
Thanks for your patience and we apologize for any inconvenience.
Best Wishes,
Annika
Unprofessional Customer support.
I was a regular customer, and about two years ago I bought a high-value graded card from them. I wanted to resell it recently, and it turned out the card was sun-damaged. I checked the pictures from two years ago, and yes, the damage was already there. Shame on me for not noticing it and not getting a third opinion right away.
I contacted them to ask why they sold it to me without mentioning the damage and whether there was anything they could do about it. As expected, there wasn’t much they could do—even after admitting they should have noticed the damage. Fair enough—my fault for not double- or triple-checking.
But what I experienced next is something I’ve never heard from customer support before. I was called “brave” (not in a positive way) for reaching out about an issue after such a long time.
Not only did they sell me a damaged card, but I was also mocked by their customer support
I canceled all my orders and closed my account after that.
16 October 2025
Unprompted review
Reply from Games Island
Hello Andre,
thank you for your review.
We are very sorry to hear about your unfortunate experience with us.
The right of withdrawal is valid for 14 days after receiving the goods. As your order was placed two years ago, a withdrawal is unfortunately no longer possible. In this case it is also hard to recall the circumstances about the pricing and selling the card.
We always aim to treat our customers with respect and address any concerns with empathy and professionalism. It seems like in your case something went wrong. Please know that this feedback is taken seriously, and we will address it with our team to ensure better handling of such situations in the future.
Thank you for sharing your experience with us. Your feedback is valuable and will definitely help us improve.
Best Wishes,
Annika
Order got cancelled
Order got cancelled
This will be along one so here goes, for the new pokemon set, there were quite some issues on the gamesisland website.
Due to this, i ordered double, i emailed Gamesisland, and got a confirmation with firstly my order. Then i emailed them again, saying i had ordered double, and if one of them can get removed.
I got a CONFIRM from an employee from games island, in my email, confirming my order and that my order would NOT be cancelled.
I pay, next morning i receive a cancellation anyway on my first order. This order, was made before a friend of mine did his order, not cancelled, the order had: one boosterbox, one ETB Set.
So, i email asking about the refunding process and why i got cancelled anyway while i got a confirm first and paid, they told me" its due to an overselling and there is nothing we can do". I email them that i find this very odd seeing other people do get theirs and its ordered later. I suspect it has to do with the system automaticly removing any double orders to keep scalpers at bay(GOOD). But Games island wont admit to anything.
What i do not understand, is that i try to do the correct thing, yet i do get punished.
Then, i receive a message from my friend who's order for the elite trainer box combo got cancelled. He actually got an Offer from gamesisland saying" hey we cannot deliver you the elite trainer boxes, but we CAN offer you the boosterbox instead for an up payment of 80 euros.
I try to mail this to the games island representative, and was not going to make a bad review seeing this pokemon craze going on and being understanding.
However, the lack of trying i feel when im not offered something similar, where other people have + the mixed up stories all around, it really makes me t hink its just at random wether or not you receive an order or not, so might aswell order 20 times to maybe get one through.
Update: i went ahead, and sent them an email asking why people with elite trainer boxes get a boosterbox offered, i got told: because you ordered twice, even tho i tried fixing this, its still an issue apparently.
Mistakes happen, but once they happen on the customers side apparently rectification is little too late.
14 October 2025
Unprompted review
Reply from Games Island
Hello Larsje,
thank you very much for your review.
I am really sorry to hear about the issues you faced with your order on our website, especially regarding the new Pokémon set. It sounds like you went through quite a hassle only to end up disappointed, and I understand your frustration.
We genuinely appreciate you trying to correct the double order situation, and it is unfortunate that despite receiving confirmation, your first order still got cancelled due to an overselling issue. I understand how it can feel unfair, especially when seeing the orders from others go through and receiving different offers.
Regarding the discrepancy where your friend's elite trainer box order was replaced with a booster box offer, we try our best to manage inventory and fulfill orders in a fair manner. However, it seems that our system may have prioritized handling double orders differently, and I apologize for any confusion and inconvenience this has caused you.
We are constantly working on improving our processes and policies to avoid such issues. Your feedback is crucial to us and helps us enhance our services.
Again, we apologize for the trouble and the inconvenience caused.
Best Wishes,
Annika
Order got cancelled again
Order got cancelled again. Every time I order at a new release my order got cancelled the day after. GI is terrible
Edit as response to GI:
This is complete bs. I completed my order at 11:50. In the late afternoon the product was still online. Even now you are offering people, so I read (and see via Screenshot) in Discord, via mail the product that you canceled from me
14 October 2025
Unprompted review
Reply from Games Island
Hello Wes,
thank you for your review.
I am really sorry to hear that your order got cancelled again. We understand how frustrating it must be to face cancellations, especially with a new release. Unfortunately, sometimes high demand and certain supply constraints can lead to such issues.
Especially with very popular items, there can be cuts for orders, or in the amount of items we receive from our distributor. We are doing our best to act and handle these situations as best as possible. You can be assured that we are working continuously on improving our processes to avoid this in the future.
Best Wishes,
Annika
Paying with ideal
I placed an order and payed using ideal. But payment did not come through. This is the second time this is happening to me. Why offer ideal payment if this gives so many issues?? Placed a new order using my creditcard and now I have payed double and the money is still not back after 10 workdays.
24 September 2025
Reply from Games Island
Hello,
thank you for your feedback. We’re very sorry that you’ve experienced payment issues once again.
Please note that iDEAL is not directly available in Germany, but is processed through PayPal as a partner payment service.
Unfortunately, in rare cases, delays or transmission errors can occur between iDEAL and PayPal.
Such payments are usually automatically refunded by iDEAL within 10 business days, often even sooner.
The problem is known, but unfortunately neither iDEAL nor PayPal seem to have any intention of fixing it.
Best Wishes,
Sarah
Everything amazing
24 September 2025
Reply from Games Island
Hello,
thank you very much for your feedback. We’re delighted to hear that everything met your expectations.
Best Wishes,
Sarah
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