GOFO Reviews 

I got my package in perfect condition. It actually came 2 days early. Good job!

Very disappointing experience with GOFO.

My package was marked as delivered, but the courier left it outside my building entrance, in an area accessible to anyone, without my authorization and without handing it to me or to any authorized person.

I contacted GOFO several times to report the issue and explained clearly that the delivery method was not acceptable. Instead of investigating the matter and providing a real response, I repeatedly received the same automated replies asking me to provide CCTV footage. I had already explained that I do not have cameras and that I cannot be expected to provide video evidence of a package being left unattended in a public area.

GOFO also stated that they would investigate the situation, but I never received any actual outcome or explanation — only repeated template responses.

The seller eventually refunded me, but this does not change my experience with GOFO: the delivery process was unsafe and the customer service did not properly address my complaint.

I would not recommend this courier service.

I should have gotten my package by now but I'm still waiting for these slow af people I'm not gonna wait until 11am for my package to be delivered worst delivery company EVER I would never recommend ur GOFO service I'll say don't do GOFO cuz they suck

I ordered 2 chairs on shein. Received 1. Now shein refuses to give a refund. Gofo stole one of my chairs

So far, negative experience. Long delays, unresponsive customer service, tracking getting stuck on label created step for 10 days. Any attempt to receive information on progress is met with standard response that does not provide any information

I work for a Multi Family Property Management company and as a courtesy to our residents we accept packages at our leasing office during business hours. However, it is unsatisfactory to have a company simply drop off packages at our leasing office along with packages that do not belong to any of our residents. You see our address is shared with another separately owned company. Their side “suite A (buildings 1 – 272)” and ours “suite B(buildings 273 – 590).(WE DON’T BELONG TO THE SAME COMPANY) The confusion has been there for many years, and both sides have at notified the postal/ partial package delivering companies numerous times to NOT deliver packages to the wrong property/ residential apartments. So, it turns out that the employees that work for your company are simply dropping off packages anywhere they want too. Who cares that an item ordered, a gift from a family member, that one thing that cost $$ that happened to complete your life for that one moment, you know the “PACKAGE” that was supposed to be delivered on time to the correct address, well, it simply got left at a random place the delivery personal dropped it off at. It is truly sad that you pay your employees to do their job and they still can’t get the job done right.

My package came ALL the way from Poland only to end up in the incompetent hands of a GOFO driver in the SeaPac area. Didn't even bother to attempt delivery. Just wrote it as "Could not deliver. No access to address"... and called it a day. All units are wide open, easily accessible, with no gates, security. Fortunately the sender realized their mistake in using GO****OFF and offered to remake my order and send it via UPS.

I don't know why any business would risk their reputation to GOFO. They don't use regular drivers like Amazon, UPS, USPS, or even Walmart. The drivers are just people who happen to own a car and are trying to make some quick cash with nothing invested in the value of your business.

Idk why but, in my area, GOFO has been the most reliable carrier. I’ve had packages stolen by other delivery persons but if I’ve ever complained to the companies I order from they ask me who I would want to deliver my package and I always say GOFO. I’ve not yet lost a package in the past year since moving here from them. Everyone else seems to be unreliable in their delivery people.

GOFO is the worst delivery company I’ve ever dealt with, and I’m really frustrated that ASOS uses them to deliver orders.
GOFO hires random people to deliver packages, and deliveries are constantly delayed, lost, or mishandled. Their customer service is terrible many of the representatives barely speak English, and they never have any real answers besides, “You’ll need to wait for updates.”
It’s incredibly frustrating. I wish there were a way to leave a review for GOFO, but their website doesn’t even give customers that option.

My package was tossed in my walkway during forecasted rain. Lazy driver could have just take a few steps and leave it at my frontdoor!!!!

I cannot recommend GOFO based on my experience.

The driver threw my package onto my property instead of delivering it properly. An elderly neighbor witnessed it and politely asked the driver to be more careful, but she completely ignored her and walked away without saying a word. It honestly felt like my package was being thrown by a frustrated MLB pitcher rather than delivered by a professional courier.

What disappointed me even more was GOFO’s response. Although they apologized, they refused to investigate because I did not have video evidence, despite having a witness. To make matters worse, they suggested that next time I should leave delivery instructions, as if the problem was my lack of instructions rather than the driver’s behavior.

A company that dismisses credible customer complaints simply because there is no camera footage is failing to hold its drivers accountable. Poor delivery service and an equally unprofessional complaint-handling process.

This company can't be trusted this is the second time my items came up missing and never found. Beware if you have any items looking like a cell phone box or team caps these items may come up missing.If drop off package are retaped and put by your door by their drivers they not even try to help find it. Temu company use them a lot because the cost cheaper than Fedex or ups,usps.

Delivered my first package to the wrong address. The second package, it was returned because they said my address was not accessible which is completely false. When I called, the package was put back in transit to be delivered to me within 3 days. I'm still waiting on my package. It's been in my town for 4 days marked "In delivery"

Says delivered, but never received it

GoFo is the new carrier in my area of Northern Arizona and so far they are terrible. For the past two months items that I have ordered and were carried forward by GoFo have never been delivered without having to contact their customer service. Their customer service is very limited in what they can do, and they are unable to figure out why packages can't be delivered to my home.

Right now there are multiple packages that haven't been delivered and are in limbo. Seems like I will be out those items but not sure who were the senders, as GoFo won't tell me the shippers.

No other delivery service has a problem dropping stuff off. GoFo seems like a mess and I wish I didn’t have to use them, but I have no control as to what service the shippers use.

I wish I could give 0 stars. I have reached out so many times through email, what’s app and chat options.I am having such extreme issues getting my package delivered. I have reached out to SHEIN to no avail as well as reached out to their partnering courier GOFO and cannot get a real response from a real person. A failed delivery and delivery address update has caused so much anxiety and mental health distress. I’ve been trying to get my issues resolved since May. I will never do business with SHEIN or GOFO again because they only value their consumers wallets not their quality and loyalty. I will be advocating for my friends, loved ones and social following to not do business with them. It should not be this hard to get my merchandise delivered to me or a refund issued. I would like media coverage about my experiences and have reached out to several entities and garnered response. This is not a singularly issue a lot of people are experiencing issues and we are stronger together.

0 stars. They have made 0 successful deliveries so that is deserved. Every company that uses GOFO as its last-mile delivery should stop. Every package where GOFO was used for me and my neighbors have been returned saying our addresses were non-deliverable. They absolutely refuse to deliver outside city limits and when called and emailed repeatedly they say they will deliver , but it never happens. They give the runaround for days until the package gets returned to sender. I currently have 2 packages in limbo with no help. It is not just packages from China anymore. I have a package from within the US that is not being delivered. GOFO needs to reject packages they know they will not deliver. I have never had this issue with any other delivery service. You cannot even avoid them as they are hired by the original delivery service as the last-mile service.

Atrociously bad delivery company! The delivery drivers are incompetent/criminal. Multiple of my parcels were either "lost", dumped on the street outside my apartment building (not in a garden or hallway but on the curb, where anyone could take them. While I was home. They never even rang my doorbell), or opened up (very illegal in my country!) so they could brute force the contents through the letterbox. It seems like this company has 99.9% negative reviews on every single platform. I hope they will be shut down soon. DO NOT USE THIS DELIVERY SERVICE!

Customer service sucks , asked to redeliver but lazy driver don’t call or text me there here just mark as unable to receive by recipient. Still waiting for my package

Very unreliable, late and clams delivery location "business is closed" even you delivery location is House. Very Frustrating for customers whose vendors end up delivering with them.