Gofoexpress Reviews 

Giving this company 1 Star is more than they deserve. After my first delivery attempt failed, because apparently the driver has never been to an apartment complex before, I contacted customer service to provide additional information and directions about dropping the package off at the leasing office/mail room. The second delivery fails, so I call again to do the same thing with another rep. Third delivery fails, I call back and they say the package will be returned and the customer service rep was absolutely useless and just kept saying that it's not their problem and to contact the company I ordered from.

I would encourage every person and business to never, ever rely on this incompetent, pathetic excuse of a logistics company.

This delivery service has got to be a joke. I’ve never experienced anything like this before! They’re delivering my packages to an address that isn’t even mine. They changed my address to a street named after the town that I live in. There’s even a picture of my package at a house that doesn’t even look habitable. I called customer service, & they told me my address & that it was going to my house, but on the tracking I received in an email, it clearly showed the wrong address. She put in her notes for the driver to call me. He called & told me where he was going, & I told him that’s not the correct address. He proceeds to tell me that he’s only a few miles away & that he’s going to bring me my package. Did he show up??? NOOOOOO!!! I’ve got his number, & of course he doesn’t answer the phone! OMGEE!!!

THIS IS THE WORSE DELIVERY COMPANY EVER. IF YOU SEE THAT YOUR ITEMS ARE COMING THROUGH THEM. GET READY TO NOT RECEIVE ANYTHING BECAUSE THEY SUCK. THE CUSTOMER SERVICE DOESN'T KNOW ANYTHING AND YOUR PACKAGE WILL SIT IN THE WAREHOUSE FOR WEEKS BEING PROCESSED. IF SOMEONE IS SENDING THROUGH THEM TELL THEM DONT OR DONT ORDER FROM THEM BECAUSE YOU WILL NOT RECEIVE IT.

Horrible. Horrible customer service. Lea and Erika were terrible could not provide me a reason my package hasn’t arrived.

GOFO received my package, but "has no record of it." Impressive!

I never received my package. When I asked for a claim ticket, as per the seller’s request, to get a refund or replacement, GoFo Express refused to give me one, since it was delivered according to a photo. They do not send texts or emails to let you know when to expect it, or that it was delivered; they claim for privacy reasons. So my package was stolen, and I have no package & no refund. $50 down the drain. Don’t use this company! For all I know, they took a photo, kept it & sold it!

Gofo is one of the worst delivery companies i have ever encountered. I ordered a package, from a company and Gofo received my package, and i put my exact location in there system, and im still looking for my package. I spoke with four reps and they keep giving me my correct address, but still want delivery my package, and they said they couldn't find my address. This is unacceptable, in ever way possible, im going out of town, and i have been counting on this package to go with me. Matter of fact, i spoke with a representative this morning and they said in three more days i should have my package, but thats the fourth time i have heard this.

If I could rate this a zero, I would. I've been tracking my package and it was delivered to their Hawaii warehouse within a few days. They attempted to deliver to my address but then it stated that it was not delivered due to a "wrong address". No calls or anything. I called customer service and updated my address. I even left specific instructions like lot number, etc. After two days no delivery yet. I called this morning to check in and was told the same reason. Apparently the previous customer rep placed the lot number with the address when I specifically told him that it's not the legal address but additional information for the driver. This new customer rep kept talking over me so got really frustrated and told him to stop and listen to me. I had to walk him through Google Maps just to make sure what he was looking was the same as I am. They will attempt a second delivery either tomorrow or the next 2 days. I also asked him for the driver to call me but I was told it was upon the "discretion of the driver" WTF!?!? I will never use this courier again! I've learned my lesson, I will ask the shipper what courier they will use first! Never use GOFO!!!

I can tell you how to improve, go out of business, no alerts, got to guess when their coming that day, and when you do get an alert, it's a half hour after the mailman has left, lol. never again.

Ordered a lawn trimmer and only received part of the items needed to assemble! I should have k own better to question the sales pitch …for a few more hours! The website looked legit! I am unable to track the sender from the package as the address is a loading dock building in Jamaica NY! Scam, scam, scam!

I’m having an investigation started due to them sending me tracking numbers shown as delivered and the address the package was delivered is over 100 miles from me and I haven’t ordered anything- there is fraud involved!

Four attempted deliveries where drivers changed the address from what was listed. Once tried to deliver to an abandoned field. Driver calls and I give firm and clear instructions. They kept saying they don’t understand. When I called customer service they admitted their drivers use a translate app. I asked how they’re going to fix it. They refused to send the driver back. Driver wrote I refused delivery…

My package was an empty box!!!! What happened to my order???????

Horrible company, unprofessional and rude management! I tried to get a job with GoFo as a delivery driver and the guy that responded was very rude and unprofessional! You would think they would want good and dependable workers… but I see it starts with how management is and the poor quality is trickled down to its drivers as well!

They opend my package dameging the items clearly looking to steal something, when they didnt find anything they threw it on my doorstep and when i confronted the delivery driver he called me slurs

I have over 45 years in transportation and logistics. This is by far the absolute worst company I have ever had to deal with.

Zero physical attempts to deliver a package, and just say insufficient address.

When you contact customer support on the only line you must first deal with a computerized automaton, and I don't mean the automated menu.

They are completely incapable of answering a question that doesn't adhere to the script on the screen. They are flat out incompetent as a customer service agents.

As far as the company, the fact that they claim inability to transfer calls to supervisors or other departments is mind blowing especially considering the amount of automation they force you through to even get a human on the line. With that, are the agents even human? I do wonder based on the highly limited replies and immediate return to scripted requests when you ask questions that don't follow their parameters.

I work in a global environment and have to contact people across the planet daily, I can say with 100% certainty that the agent call center is located off shore. Reason for saying this is due to the blatantly horrific phone connections and dropped calls. Either that or gofo issues all the agents Commodore 64s with a 300 baud acoustic modem for connectivity.

Honestly, I've never dealt with a company that has such a high failure rate and remain in business.

I will be seeking unconventional means to resolve my issues, after which I will be providing all the call logs, communications, reports and data to US Department of Commerce as well as my States Attorney General .

Point to note. Since this review was initially posted the seller gave a full refund due to GOFOExpress not being able to figure out where I live. They would not allow me to drive to the warehouse 23 miles away and pick it up myself. As previously stated, this has been the worst company in nearly half a century of experience that I have dealt with for shipping/receiving.

Our home isn’t visible from the road and we have a long driveway where there are NO TRESPASS NOTICES. I heard the ring cameras alert there is a car in driveway. A red car with no markings just stops halfway down the driveway looking at our house:then decides to just leave the driveway and drive through the grass in our front yard up to the front door. My husband went out to ask what she was doing and she had a package. She could speak very little English. This is very dangerous and unprofessional manner to deliver a package. It is very easy to assume they are trespassing and have negative intentions. I will definitely not order from anyone in the future that I am aware uses GOFO delivery service.

First teach people how to read GPS. I get at least 5 packages a day and whoever these people are in Peoria IL can't read.
People don't use these IDIOTS.

If I could give ZERO, or Minus-1, I would! Total incompetence and Zero customer service. 2 times in 2 weeks on 2 different orders that I have not received. They tell me my address is wrong and delivery failed. DO NOT USE GOFO shipping for any reason!

I am furious in the way a package was just delivered. It was thrown in the middle of the lawn open. I would never use this company or buy anything from anyone who uses this company to deliver merchandise. I obviously would not recommend this company to anyone.