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Rated 5 out of 5 stars

As a tween girl who has struggled with clogged pores and hormonal acne byoma has been the only brand that has worked for me. I not only really love there skincare but I also really enjoy there hydrati... See more

Rated 2 out of 5 stars

I have found the Byoma Sensitive Skin Body Lotion okay for my skin, but as other people have mentioned, there is obviously a lot less product inside their plastic pump container than you think! The b... See more

Rated 1 out of 5 stars

Awful experience with Byoma. Battersea park pop up today and customer service was horrid! Just like the product. Packaged well but hugely lacking inside ! Avoid spending your hard earned money.

Rated 5 out of 5 stars

Absolutely love Byoma. I have never stuck to a skincare routine until I found these reasonably valued product. These also score well On the Yuka app which puts my mind at rest at what I'm putting ont... See more

2.8

Average

TrustScore 3 out of 5

46 reviews

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2.8

All reviews

(46)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Products that actually work

As a tween girl who has struggled with clogged pores and hormonal acne byoma has been the only brand that has worked for me. I not only really love there skincare but I also really enjoy there hydrating lip oil, a couple weeks ago I went on a holiday and the first lip product I put in my makeup bag was my byoma lip oil keeping in mind I have 24 other lip products to choose from. Overall byoma is a really good skincare brand that actually has made a good impact on my skin and I will continue to use them and put my friends and family on to their products.

18 August 2026
Unprompted review
Rated 2 out of 5 stars

I bought the moisturiser because the…

I bought the moisturiser because the Yuka app rated it highly. I like the product but the packaging is so bad I won’t be buying it again. The pump only dispenses tiny amounts and there’s no way to take off the top so you can’t use it all up.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience with Byoma

Awful experience with Byoma. Battersea park pop up today and customer service was horrid! Just like the product. Packaged well but hugely lacking inside ! Avoid spending your hard earned money.

1 August 2026
Unprompted review
Rated 2 out of 5 stars

DON'T BE FOOLED BY THE WEIGHT OF THE PRODUCT!

I have found the Byoma Sensitive Skin Body Lotion okay for my skin, but as other people have mentioned, there is obviously a lot less product inside their plastic pump container than you think! The bottle is still heavy but the pump action is producing nothing so I'm disappointed as it seems their marketing is good with the impressive bottle .... BUT??? I won't be purchasing this product again for this reason.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Great branding, not so great inside

Branding looks great. However, the melting balm cleanser has irritated my skin which is ironic given the company’s values.

Even more so I have recently seen it being sold at more than 70% discount in boots and that makes me think they pushing a bad product out into the market… which is surely just a very wrong way to go about it.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE this skin care brand

I LOVE this skin care brand. I cannot speak highly enough of it. I suffer from eczema on my face and I have recently had a flare up. I tried all prescribed creams and they were making it worse, it looked like it was burnt. I tried the byoma moisturising gel cream not expecting much as nothing was helping however within 48 hours there was a noticeable improvement. 7 days on and I’m using all the skin care products and my skin has never felt better. Thank you Byoma your products helped when the GP couldn’t.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing brand!

Amazing brand! Products are price quality awesome! Hope they will start selling also directly in/to Belgium as Cult Beauty has been a nightmare experience!

7 March 2026
Unprompted review
Rated 2 out of 5 stars

No longer a customer

I absolutely loved byoma products and have done for a long time. Sadly I will now be moving away from this brand.

After using 4/5 products from the skincare range I decided to try the lip mask. I purchased this for £10 and it broke upon opening. The customer service team were great when I contacted them, and sent me out a replacement and were happy to help. This product then broke again upon opening. The wand is faulty. There are many many reviews of the same nature about this product and it’s impossible for Byoma to not know there is a widespread issue with this packaging.

I’m disappointed that Byoma continues to sell this faulty product despite the known issues. Given the price point, I expected better quality and more transparency. I no longer trust the brand and will be taking my business elsewhere.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

I'm still waiting for my order despite…

I'm still waiting for my order despite ordering at the beginning of the month, I reached out to Byoma who said my order would be with me by the end of last week, I was then given an estimated delivery of today but my package is still on the other side of the country so I definitely won't be getting it any time soon. It is takin far too long to arrive and all I can do is hope that when it does it is in one piece and everything I ordered is in the box.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Bottles are not full with product

I bought both the barrier repair treatment and hydrating serum . The packaging is very heavy bottles which you can not see the product inside . Both bottles were empty in a couple of weeks and I only use a small amount once day . It seems that the bottles are not “ full “ with the product and only fills 1/2 way

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

They acknowledge my bad experience from one of their distributors (Cult Beauty) and shipped a complementary product. It was really above and beyond.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love Byoma

Absolutely love Byoma. I have never stuck to a skincare routine until I found these reasonably valued product. These also score well
On the Yuka app which puts my mind at rest at what I'm putting onto my skin. I do however agree with others that their packaging could be more environmentally friendly. Maybe refills could be brought?

29 September 2025
Unprompted review
Rated 3 out of 5 stars

Heavy plastic containers…

The Byoma products are all lovely from the brightening body lotion and wash.
Their containers for their products are terrible.
Heavy thick plastic bottles which should be made easier to access, and the product doesn't come out with the continuing pumping.

They are such heavy bottles..why? You don't need to have such heavy plastic for this great products.. come on Byoma.

Lead the way and change it to light reusable pouches...

It's frustrating that Byoma cannot make these lighter for environmental and less plastic

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Leaking lip products

I purchased their lip oil and mask. Both have leaked. One damaged my bag. The actual product is good but there is only 5ml product in the container. Ive had to return both of them. Wouldn't risk repurchasing. What's the point of a lip oil that you can't take anywhere. Im now having to waste time and money packaging this up to take to a post office to return to Boots.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous customer care

I like their products, and the offers on the website. But I've shopped with them through Top Cashback and not recieved any Cashback, despite them claiming to offer 10% cashback. I've raised a missing cashback claim and they're refusing to pay. Not only that but after months of regular deliveries from them, a parcel was not delivered or even attempted delivery, but taken to a parcel shop i couldn't get to due to health abd transport issues. Spoke with DPD and they would not help so got in touch with Byoma who made clear that they would re send this parcel "as a gesture of good will" as if it was my faulty DPD didn't do their job and I have a disability. Thus, it has made me hesitant to order from them again. Despite their products being good, the way they treat their customers is disgraceful.

29 May 2025
Unprompted review

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