Bullion Mart Reviews 

Purchased 3000 dollars worth of silver coins over a week ago...its gone missing and the communication is non existent and I'm kinda freaking out because im not getting any answers about whether im ever gonna get the silver i paid for....id recommend caution when dealing with bullion mart.

I recently made a purchase from the online store. I purchased a 1/4 oz gold maple leaf (random year). I also left a 5 star review.

I copy and pasted the product description directly from the website, here it is:

The Random Year 1/4 oz Canadian Gold Maple Leaf Coins come in Brilliant Uncirculated condition, and can be purchased individually or in bulk packaging. Individually purchased coins come in sealed plastic.

What I received did not meet the product description. I received a coin with scratches on both sides, a copper spot on one side and it did not come sealed.

I took pictures with my cell phone camera, showing what I received.
I tried to resolve this issue over the phone but was only met with interruptions, and arguments, and I’ve tried to email bullion mart multiple times. After reading my email they did not reply, they just completely ghosted me, and changed the product description that same day. Definitely not a 5 star experience. I would not recommend to anyone as this was the worst customer service I’ve ever experienced.

It was smooth easy process and delivery was hassle free.

I had a very disappointing experience dealing with this business.

Initially, the owner (MONIRUZ ZAMAN) came across as friendly and helpful. However, once payment was sent, the situation changed quickly. I was told pricing would be honored based on when payment was received, even though I had placed the order the day before at higher prices and understood that online orders were not permanently locked in.

Instead of honoring the discussed pricing, my payment was split into two separate orders. This effectively doubled the quantity of items and significantly increased my total cost without that being my intention.

When I questioned this and asked about cancelling one of the orders, I was told there would be a substantial “market loss” fee — amounting to thousands of dollars — just to cancel. That felt extremely unreasonable and left me feeling pressured.

To make matters worse, after this issue arose, it became very difficult to communicate directly with the owner. Attempts to speak with him were blocked by staff, and I was unable to get clear answers or a direct resolution. That lack of transparency and accountability was deeply concerning.

Based on my experience, I strongly advise anyone considering doing business here to proceed with extreme caution. Make sure every pricing term, order detail, and cancellation condition is clearly documented in writing before sending payment. What seemed straightforward at first turned into a costly and stressful situation that I would not wish on anyone. Also if you scroll down this companies reviews you should notice that almost all of their 5 star reviews are fake. I wish I noticed this before I went to make an order with bullionmart. Their business is to screw you. Thats the truth.

These people are pure evil stay away.
My experience with this dealer was a complete nightmare from start to finish. Without exaggeration, it was the worst customer service and buying experience I’ve ever had with any business. These people operate in a way that feels dishonest, manipulative, and entirely self-serving. They’ll tell you that prices are “locked in” the second you submit an online form, but that’s false and incredibly misleading — no price is actually guaranteed until they decide it benefits them.
Everything about how they run their business seems designed to trap you into unfavorable deals. When market conditions work in their favor, they’ll enforce every rule rigidly; when they don’t, those same rules suddenly change. It’s crystal clear they’re not looking out for you — they only care about maximizing their profit in every possible way.
On top of the dishonesty, their customer service is some of the worst I’ve encountered. They show no empathy, no accountability, and no interest in solving issues once they’ve taken your money. I even received a 2 oz gold bar with a clipped corner — a huge disappointment that perfectly sums up the lack of care or integrity this dealer operates with.
In my opinion, this business is predatory and completely untrustworthy. There are plenty of reputable bullion dealers who treat their customers with respect, honor their commitments, and communicate transparently — I strongly recommend taking your business anywhere I regret not buying from my bank as the whole process would have much easier and stress free. If you think you are saving money by going to these guys you will find out the hard way. These are the most cold hearted, disgusting people you will ever encounter and I mean that from thew bottom of my heart.

KYC process VERY long and annoying but overall good

It took a long time to place my order and ship it, but that was understandable with what Silver and gold. We’re doing in the markets one ship it was here. The next day product was imperfect condition. My only complaint is I asked them to include a capsule and they did not that was frustrating because it’s a rare size item being a 1/4 platinum eagle. It’s hard to find capsules for this.

I would highly recommend this co. whether you are buying or selling gold or silver bullion or coins.
They are very fair and knowledgeable
So far this is the best dealer that I have dealt with in the past 20years. They have several locations across the globe which is a further testament to their credibility

Ordering online was smoothe and seemless, order was processed in a timely manner.

The site is super easy to navigate. Easy click to see product in $U.S. or CAD.
SIMPLE process to complete order and determine method of payment. Instant confirmation by email.. and best of all fast delivery of product.
Recommend Bullionmart to anyone who might be searching the web for a positive experience from initial search of product to finalizing the sale.

If its a large purchase, you have to do multiple e transfers, but they say it needs to be settled within 24hrs. So if the amount is a multiday transfer this will not work.

The owner of this store at 1060 Sheppard ave west is thief and greedy , I put order online in Jan 03 and locked it and I choose to in in store when I went to the store the employee honour the price then the owner came and change the probe on me . He was very rude and 0 customer service.

Good price, great checkout, fast delivery….perfect .

Great service, delivery was fast and easy, especially during New Year's eve holidays. Good!

Great service! Fast delivery! Thank you

I have to thank you all for being very patient with dealing with myself. This was my first time buying precious metals and I did learn some helpful facts thanks to the people here.

Great prices