First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Always having issues with this company
Always having issues with this company, and nothing ever gets resolved when I speak with them
1 July 2026
Unprompted review
Reply from Budget Energy
Hi Karl,
Thanks so much for your review, we're very sorry to hear you have had issues which haven't been resolved.
I am very keen to help and hopefully resolve these issues for you. I have reached out privately for more information.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Johnny Representative for budgetenergy
Johnny Representative for budgetenergy, called to the house, and explained in detail, and in very Professional manner, the savings that could be made, when choosing to switch to budgetenergy. Johnny is also a very attentive listener, taking on board the person's concerns with making sense of existing tariffs.
Details made economic sense, so budgetenergy was chosen. Johnny has a friendly and not pushy sales pitch. I recommend budgetenergy.
24 June 2026
Unprompted review
Reply from Budget Energy
Hi Moya,
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that Johnny provided such a professional, informative, and friendly service. It's great to know he took the time to listen to your concerns, explain the available options clearly, and help you choose the tariff that best suited your needs without any pressure.
Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to Johnny. Thank you for choosing Budget Energy!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Guy came around and says he is lowering…
Guy came around and says he is lowering the price of electricity even tho I told him I don’t want to switch company He LIED and now has me switched company!
Liars!
20 May 2026
Unprompted review
Reply from Budget Energy
Hi Brooklyn,
Thanks so much for your review, we greatly apologies for the events which has led to your review. I have reached out privately for more information so we can investigate this and raise with the appropriate department.
Mis selling is something we take very seriously, I can understand how frustrating this would be as a customer.
Look forward to chatting soon.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Catherine,
Thanks so much for your 5* review, we are delighted to hear your experience with our chat agent was positive. We aim to provide great service our customers through all channels.
If there is anything else you need, please don't hesitate to contact us.
Kind Regards
Nadine
Budget Energy
Awful
Promised me £100 credit and reduced tariff to renew, got the first bill in, and no credit and very expensive tariff.
Made a complaint, it was closed within 12 hours with not a single reply to my complaint. Have gone to the consumer council. Shocking behaviour.
13 May 2026
Unprompted review
Reply from Budget Energy
Hi Barry,
Thanks so much for your review and we apologies for the events which has led to your review.
After the first bill has been generated on the 18% discount tariff with £100 credit. The credit will be applied to your account, the £100 should then reflect on the following bill produced.
I would really like to improve your experience regards this matter. I have reached out privately for more information.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I previously had written bad reviews in…
I previously had written bad reviews in here which I now disregard. Nadine is a credit to this company and one of the most helpful and understanding people I have dealt with over the phone and email. I had explained my previous issues and was listened to and helped. Over the last few weeks I have again had to contact budget energy and both over chat with agents and email with Nadine I was helped which I really appreciated. The chat agents also very polite. Thanks again.
11 May 2026
Unprompted review
Reply from Budget Energy
Hi Finn,
Thank you so much for your 5* review, this has really made my day!!
Thank you for giving me the opportunity to listen and trusting me to deal with your query/issues. I am glad to hear you also had positive experiences with out agents via chat, I will ensure this is feedback to the team! We're delighted!!
If there is anything else you need, you know where I am. Myself and the team is always happy to help.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Very courteous and knowledgeable…
Very courteous and knowledgeable service. Highly recommended.
27 April 2026
Reply from Budget Energy
Hi Ken,
Thanks so much for your 5* review, we greatly appreciate you taken the time to give us your feedback! It's great to hear our staff were courteous and were able to provide answers to any queries/issues you may have had.
Thank you for being a Budget Energy customer and recommending us!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I like budget energy but have given a…
I like budget energy but have given a low score due to your notification about my energy bill not being available when I click on the link ( it reads page 404) and when I tried you chat service it cut me off preventing me from getting this sorted.
27 April 2026
Reply from Budget Energy
Hi Nigel,
Thanks so much for your feedback, we really appreciate it as this will help us improve. We’re pleased to hear that you like Budget Energy overall. We’re really sorry to hear about the issues you experienced recently accessing your bill and with the online chat service disconnecting before your query was resolved.
This must have been very frustrating, I will ensure this is feedback to the business for continuous improvement regards the bill access and chat experience.
Please don't hesitate to contact us if the issue persists.
Kind Regards,
Budget Energy
Customer Experience Team
Very helpful staff and put me on best…
Very helpful staff and put me on best tariff thank you
27 April 2026
Reply from Budget Energy
Hi David,
Thanks so much for your 5* review, we really appreciate it! We are delighted to hear you find our staff helpful.
It's great to hear they were able to sort you out with the best tariff that suits you. A customer centred approach is the service we aim to provide daily.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The gentleman with whom we spoke made…
The gentleman with whom we spoke made things very clear. Details were confirmed the following day via email.
27 April 2026
Reply from Budget Energy
Hi Jim,
Thanks so much for your 5* review! We really appreciate it.
We are delighted to hear your recent experience with our agent was a positive one and they set clear expectations, keeping you informed.
This is the experience we aim to provide daily for our customers.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
First time phoning the guy made it very…
First time phoning the guy made it very confusing, second time phoned spoke to a lady who was very helpful
27 April 2026
Reply from Budget Energy
Hi Patricia,
Thank you for your feedback. I’m sorry to hear your first call was confusing, but I’m glad your second experience was more positive and that our advisor was able to assist you clearly.
We appreciate you taking the time to share this with us and will use your feedback to improve our service.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Great service from Budget energy's…
Great service from Budget energy's customer service. Everything was explained in detail to me about the Tariff and I was satisfied with what Budget energy is offering compared to other Energy suppliers. I've found Budget energy to be the Best suppliers and their Customers service is ideal. I'm very satisfied with Budget energy and they look after their customers.
27 April 2026
Unprompted review
Reply from Budget Energy
Hi Robert,
Thanks so much for your 5* review, we really appreciate it! We're glad to hear that our customer service team was able to clearly explain your tariff and help you feel confident in your new product choice. This is the level of service we aim to provide daily.
If there is anything else you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I have had the best service
I have had the best service, the best customer service and the easiest contract renewals. I will be sad if I ever have to leave.
27 April 2026
Unprompted review
Reply from Budget Energy
Hi Catalina,
Thank you so much for your 5* review, it's greatly appreciated! We're delighted to hear you've had such a positive experience with our customer service and the renewal process was effortless for you. This is the service we aim to provide every day.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
I’m been with budget energy awhile now
I’m been with budget energy awhile now. I phoned on Friday, the gentleman on the phone helped me to get my daughter sorted and setup with her electric. They’ve always been helpful sorting out any issues.
10 April 2026
Unprompted review
Reply from Budget Energy
Hi Elaine,
Thank you for your continued loyalty, it really means a lot to us.
We’re delighted to hear that our team was able to help get your daughter set up so smoothly, and that you’ve consistently had positive experiences when reaching out.
We’ll be sure to pass your kind feedback on to the team.
If you ever need anything in the future, please don't hesitate to contact us😊
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Phone for renewal fast and easy process…
Phone for renewal fast and easy process Thank you
14 April 2026
Unprompted review
Reply from Budget Energy
Hi Naomi,
Thanks so much for your 5★ review! We’re delighted to hear you found the renewal process effortless when dealing with our team.
Providing a smooth and hassle-free customer journey is a top priority for us, so it’s great to know we’re getting it right.
If you ever need anything, we’re always here to help 😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I've been with budget energy for quite…
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listened and then explained different tariffs that might suit. Very knowledgeable and explained everything clearly and gave me some information on EV tariffs as I'd requested
9 April 2026
Unprompted review
Reply from Budget Energy
Hi Lynda,
Thank you for your great review! it’s greatly appreciated.
We’re really pleased to hear that our advisor was able to support you, explain your options clearly, and help you find a tariff that better suits your needs.
It’s great to know you also found the information on EV tariffs helpful.
If there is anything you need, please don't hesitate to contact us 😊
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Had a really pleasant phone call…
Had a really pleasant phone call…
Had a really pleasant phone call recently with a customer service associate and she was very pleasant and a delight to have deal with my issue, a credit to Budget Energy and dealt with my issue with no problems. Thank you Budget Energy.
James.
13 April 2026
Unprompted review
Reply from Budget Energy
Hi James,
Thank you so much for your lovely review.
We’re delighted to hear you had such a pleasant experience with our team and that your issue was resolved quickly.
It's great to hear our staff are helpful and pleasant. Great customer experiences is our top priority and I'm glad to hear we delivered on this occasion. I will ensure this is feedback to the correct agent/team.
If there is anything you need, please us know.😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Shocking customer service - AVOID
Shocking customer service. Started out cheap, then raised our costs dramatically and kept repeating it, trying to block us from leaving. Please avoid!
14 April 2026
Unprompted review
Reply from Budget Energy
Hi Anna,
Thank you for your review. We sincerely apologise for the experience that led you to leave this feedback.
I have reached out to you privately to gather some more information, as we’d really like the opportunity to put things right.
We truly value your custom and would not want to lose you as a customer.
Look forward to your reply.
Kindest Regards,
Nadine
Budget Energy
Phoned budget energy for my mother to…
Phoned budget energy for my mother to get a cheaper tariff, the girl on the phone was more than helpful and talked me through everything, then she put my mother on a cheaper tariff, was so easy, I had great help, thank you budget energy
3 April 2026
Unprompted review
Reply from Budget Energy
Hi Siobhan,
Thank you so much for taking the time to share this — it really means a lot.
We’re delighted to hear that our team member was able to support you and your mum, and make the process of switching to a cheaper tariff so straightforward.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Joan,
Thanks so much for your 5* review! We are delighted to hear your experience with our staff has been positive. It's great to know our staff and friendly and helpful. This is the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
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