Butternut Box Reviews 

The customer service both online and phone is 100%.

The team are patient and not hard sellers.

The provide discounts for returning customers.

My cocker spaniel now will not eat anything else. The options are good, but could offer more than just one low calorie.

⭐️⭐️⭐️⭐️⭐️ for value
⭐️⭐️⭐️⭐️⭐️ for customer service
⭐️⭐️⭐️⭐️⭐️ product quality

Prompt response. Names on the pouches slightly confusing eg two types of pork

Our pup loves their food and treats. Their website is really easy to use and adjust orders to include new recipes or treats. And customer service is great - they are very quick to reply with lovely warmth and seem happy to help.

Clean bowls all round. Quality food for your fur babies, reflects in overall health, weight management and dare I say, in poops as well. I have a long haired GSD and everyone comments on the condition of her coat, all down to the quality food from Butternut Box. Any queries are dealt with from a top customer service team. I think the cost for the quality of the food is also very reasonable. Give it a go, your fur babies will thank you.

The staff r very friendly and Freddie’s just started with butternut and every time l put it in his dish he finnished an in the evening he goes to his dish and knocks it with his noise saying want my food at regular times he gets excited l think he loves it

So far we have had a really good experience. It is very user friendly so we can add or remove whatever we like from the order. The customer service team (Marcelina I think was the staff member who contacted me) were also quick and supportive when I contacted them about a query. Our dog loves the food a lot more than his previous meals too. Overall very happy!

Great food for my dog.
Company are great to deal with, after sales department responded quickly and satisfactory to an issue I had.
Would highly recommend

5 Star company very helpful thank you.

Great communications and product could not fault this company 10/10

Communication absolutely first rate and brilliant flexible as we do not use butter up all the time we use it when we’re away from Home on holiday et cetera and they are very happy for us to purchase food as when we need it. The food is extremely good. our dogs love it the rest of the time I produced my own food the dogs also love that as well.

They have been totally helpful from the first moment I was recommended!!!
Orders always arrive on time and as requested!
Since then I have messaged BB again and they were completely helpful with that query too! I would definitely recommend to other friends

Great company. Dog food products excellent. Service best ever. Consignment arrives on time as planned. Great credit due to these lads

Don’t be sucked in by the discounted “TRIAL BOX”.
This company are professional at extracting your money.
I ordered a trial box, and not even 2 weeks later had £52 taken from my account and another box on its way.
I had not even got half way through the first one (I was introducing it gradually to my dog, as recommended by them)
I was not informed of the new delivery, as they apparently didn’t have my correct email.
But, oddly enough DID receive a SMS on the day of delivery, which of course, was too late. Also, they refused to take it back as it’s perishable. The packaging had ice blocks and loads of wadding, and is ridiculous to try to recycle.
They had me over a barrel, apparently just signing up for a TRIAL hooks you in for legal extortion of substantial amounts from your bank.
Very sophisticated and underhanded Sales technique. Their customers are funding the very high profile media TV advertising they use.
BEWARE

Great customer service. Fantastic, nutritious food and, as my extremely fussy little princess can vouch, absolutely delicious!

My very fussy GSD is eating his dinners with just a brief play to bring arousal up. This is huge for us.

Excellent food. My dog wakes me up to feed her each morning, she’s 8, she’s never done this before!

Was a customer for a year and started advertising for them for free boxes every month . Worked hard and showed them that I have what it takes to become an ambassador, I was one of the first to become one who wasn’t a pet professional 1 year later I’m talking and working with around 50-80 new ppl a month ! I love the company best company I’ve ever had a pleasure of being with not only am I a customer I’m a professional and a customer and I’ve dealt with all types of ceos and high bosses from high end furniture to the CEO at Dior and boots and I can say hand on heart the ceos arnt all about the sales and money etc . It’s all about the dogs and advice and care and that’s what I love . The passion I have for this brand is exceptional and I would choose this company over high end cosmetics any day ! I’d rather sit in an office covered in fur being licked to death by dogs of the office then stand in 4 inche heels looking pretty being yelled at by fussy John Lewis customers and pressure from my area manger for not pushing a 400 pound sale on them !

Great food my dog loves it can hardly stay on four legs for jumping with joy
Good work everyone at Buttetnut Box thank you

My dogs love their food and I would highly recommend it. The choice is excellent and the app is very straightforward to use to adjust your dogs food flavours, your dogs information, delivery dates etc. There is a good range of extras and treats also. Delivery is always good and I am kept well informed via email of arrival.
I had to have one of my guys put to sleep and the customer care team sent me out some flowers and a card that was completely unexpected and very much appreciated.
Anytime I’ve needed to ask anything I’ve always had a prompt reply and excellent customer service.

Customer service was excellent. Easy to pause account or make changes to the order and when my dog passed away, they sent me a beautiful bouquet of flowers.