Slow delivery and lack of customer support
I decided to use Biomaplants partly because of its good rating and positive reviews. I was looking for flower pots. I placed my order on August 28 and only received it on September 7. For most of that time, the order status was not updated, and I received no response from customer support — neither via WhatsApp nor by email, the address provided in their automated email for customer enquiries. No one answered the phone either. This significantly affected my overall impression of the service.
I also have a comment regarding the packaging of the two 15 cm ceramic pots I ordered. They arrived in a very large box with a substantial amount of paper and other packaging material. I understand that this was intended to protect the items during transport, but considering that the pots are relatively small, surely it would have been possible to use a smaller box?