Better Reviews 

550
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 478 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making installations smooth and efficient. Many people appreciated the engineers' ability to explain new systems and apps clearly, providing full training and ensuring minimal disruption during setup. The service provided is often described as excellent, with consumers noting the quick and easy installation process and overall positive user experience. However, some people mentioned negative experiences with sales representatives, citing unsolicited calls, aggressive tactics, and unprofessional behavior such as hanging up on customers or making calls from blocked numbers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and easy processes... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Application

People report positive experiences with app setup and functionality. Customers appreciate the assistance with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our upgrade today with Ryan. Great guy, called when on his way, did not disturb us at all and got on with the install. Went through new features and suggested different options to help us. H... See more

Rated 5 out of 5 stars

Alan was superb, introduced himself at the door. Spoke through all what he was about to do with our phones. Was really happy and talkative, made me feel comfortable as i am a lone worker . so thanks... See more

Rated 5 out of 5 stars

I had been looking for a phone system and i am really happy with how fast Better got everything installed. Lee who fitted everything and set up the systems was great. He fitted in around our busy da... See more

Rated 5 out of 5 stars

Terry was Very pleasant, and very thorough with the job, made sure everything we needed was all sorted for us and nothing was any trouble


Company details

  1. Telecommunications Service Provider

Written by the company

At Better, we’re passionate about business communications, continuity, collaboration, and productivity. That means we’re also dedicated delivering Better service, support, and reliability – and making business phone systems and internet easier and more convenient for our clients. We also know that future-focused businesses deserve future-ready solutions like WhatsApp integration, call recording, on-hold marketing, remote working solutions, and call reporting. That’s Better.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(550)

471 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TFantastic Service

Tom our engineer was fantastic, our install was completed in no time and with no fuss.
Jemma in the office was also very helpful

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently used Lee from Dale Comms for…

I recently used Lee from Dale Comms for an installation, and I couldn't be happier with the service. From the initial contact through to completion, Lee was professional, knowledgeable, and reliable.

The quality of the installation was excellent, everything was completed to a very high standard, and he took the time to explain everything clearly before leaving. It was obvious that he takes real pride in his work and pays attention to the finer details.

It's refreshing to find someone who turns up when they say they will, communicates well throughout the job, and genuinely cares about customer satisfaction. I wouldn't hesitate to recommend Lee and Dale Comms to anyone looking for a trustworthy, high-quality communications installer.

A first-class service from start to finish. Five stars!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing and misleading sales…

Very disappointing and misleading sales tactics

Our experience with this company has been extremely disappointing. We received unsolicited sales calls from a representative named Max, who gave the impression that he had already spoken to one of our directors. It quickly became apparent that the director's name had simply been obtained from Companies House, making the approach feel misleading and deliberately designed to create a false sense of familiarity.

The sales calls were extremely pushy, and despite making it clear that we were not interested, the pressure continued. This is not the way to build trust with potential customers.

As a result, we cancelled the appointment and asked not to be contacted again. We also submitted a formal complaint regarding the conduct of the salesperson.

Businesses should be able to expect honest, transparent, and respectful sales practices. Unfortunately, that was not our experience.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

positive experience

When Allan arrived Iwas on another call, he was considerate and his body languages demonstrated me that he was ok to wait and there was no need to rush as he understood . He also explained the potential cause of issues that was occurring.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Tom came and updated all of our phone…

Tom came and updated all of our phone systems today and was great. he went through all of the system in detail so that we could update things ourself re contacts etc which was really helpful to save us going straight through better. really efficient and sorted it quickly so our phones werent off for long.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Allan phone set up assistance

Allan was very helpful in regards to setting up the phones. He explained everything really well and insured the process was very smooth and effective. Will minimal to no disruptions to the daily operations within the office. The phone system is a huge upgrade to our old system and we are very excited to start using it.

7 July 2026
Unprompted review

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