Better Reviews 

550
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 478 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making installations smooth and efficient. Many people appreciated the engineers' ability to explain new systems and apps clearly, providing full training and ensuring minimal disruption during setup. The service provided is often described as excellent, with consumers noting the quick and easy installation process and overall positive user experience. However, some people mentioned negative experiences with sales representatives, citing unsolicited calls, aggressive tactics, and unprofessional behavior such as hanging up on customers or making calls from blocked numbers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and easy processes... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Application

People report positive experiences with app setup and functionality. Customers appreciate the assistance with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our upgrade today with Ryan. Great guy, called when on his way, did not disturb us at all and got on with the install. Went through new features and suggested different options to help us. H... See more

Rated 5 out of 5 stars

Alan was superb, introduced himself at the door. Spoke through all what he was about to do with our phones. Was really happy and talkative, made me feel comfortable as i am a lone worker . so thanks... See more

Rated 5 out of 5 stars

I had been looking for a phone system and i am really happy with how fast Better got everything installed. Lee who fitted everything and set up the systems was great. He fitted in around our busy da... See more

Rated 5 out of 5 stars

Terry was Very pleasant, and very thorough with the job, made sure everything we needed was all sorted for us and nothing was any trouble


Company details

  1. Telecommunications Service Provider

Written by the company

At Better, we’re passionate about business communications, continuity, collaboration, and productivity. That means we’re also dedicated delivering Better service, support, and reliability – and making business phone systems and internet easier and more convenient for our clients. We also know that future-focused businesses deserve future-ready solutions like WhatsApp integration, call recording, on-hold marketing, remote working solutions, and call reporting. That’s Better.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(550)

471 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phone installation

Richard was absolutely amazing. Explained everything that we needed to do and gave us a demonstration on our new phones!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

So much better than BT

We recently switched our business broadband and phone services from BT to Better, and the difference in service has been outstanding. Following our recent relocation, the whole process has been smooth and well managed.

A special thank you to Richard, our engineer, who went above and beyond. He didn’t just install our phone system professionally and efficiently—he also liaised directly with Openreach to make sure our broadband connection was performing at its best. Nothing was too much trouble, and his dedication to getting everything working perfectly was genuinely appreciated.

Excellent customer service, great communication, and a real commitment to doing the job properly. We couldn’t be happier with Better and would highly recommend

Precious Support Services Leamington Spa

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the telephone system engineer Terry. He were professional, knowledgeable, and efficient throughout the entire installation process. Terry took the time to explain how the system worked, answered all of my questions clearly, and ensured everything was set up correctly before leaving. His attention to detail and excellent customer service made the whole experience smooth and hassle-free. I would highly recommend his services to anyone needing telephone system installation or support.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Lee Dale

Lee Dale was very friendly and professional.
Even went the extra mile to support staff with connecting devices.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I don't very often do reviews

I don't very often do reviews, but The service Richard of better Business gave us definitely needed noting, from arrival to finishing the job did a fantastic job and couldn't be more helpful and knowledgable.
Thank you so much.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Alan was superb

Alan was superb, introduced himself at the door. Spoke through all what he was about to do with our phones.
Was really happy and talkative, made me feel comfortable as i am a lone worker .
so thanks Alan

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Had Allan out today from Better

Had Allan out today from Better. He has been fantastic setting up our new phones and apps. No question was to much or to difficult. All in all a fantastic experience.

15 July 2026
Unprompted review

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