AURONIA Reviews 

We had an absolutely wonderful experience. From the very beginning, Michael Sundiry provided exceptional service and made the entire process so easy and enjoyable for us.

I don't speak German, and Michael was incredibly kind and patient in explaining everything to us in both German and English, making sure we could understand every detail. He guided us through the entire process and was always helpful with any questions or decisions we had to make.

From our first appointment to the delivery, everything was smooth, straightforward, and surprisingly fast. We chose to have our rings engraved with our own handwritten designs, and the result was absolutely perfect. The rings were ready in just three weeks!

When we picked them up, we were also given a small bottle of champagne, which was such a lovely and thoughtful detail.

And most importantly, the rings themselves are beautiful. The quality is absolutely perfect, and we couldn't be happier with them. 10/10!

We highly recommend AURONIA, and especially Michael, to anyone looking for beautiful wedding rings and excellent, personal service. Thank you for helping make such an important part of our wedding experience so special!

Great website, fast service and very nice ring for a good price 💖

Ideaal om je trouwring te bedenken. Gehamerd, golven, goud en zivler tezamen. Alles kan. Top! En op 3 weken is de ring er. Erg goed!

I ordered a product from Auronia. I have to say that all the process went very smoothly and I received the article in perfect condition. And it's beautiful

Very disappointed with both the product quality and the return service. ordered two rings in May, and one arrived with a missing stone.
The return process is a nightmare for customers in Belgium. The return label confusingly listed both PostNL and DHL. PostNL couldn't scan the label and refused the package, telling me to go to bpost. Bpost also struggled to scan it but finally accepted it. Now, 10 days later, the tracking shows the package hasn't even moved. Our wedding is in August, and we are still waiting to get our ring back. expected much better service and quality control. Would not recommend.

We ordered our wedding rings from Auronia because we really liked the idea that you can design them yourself and customize every detail. The concept of the website is great, and the rings looked beautiful in the online preview. That is exactly why we decided to place an order and paid almost €2,000 for our rings.

Unfortunately, when the rings arrived, we were extremely disappointed. Instead of the light grey platinum color that was shown on the website when we finalized our design, we received rings in a much darker, dirty grey shade. They looked completely different from what we had chosen and expected.

We contacted Auronia immediately, sent them photos comparing the actual rings with the color shown on their website, and explained that the rings did not match the final design preview. Instead of taking responsibility for the difference, we were told that if we wanted the rings to be remade, we would have to pay an additional €75 per ring.

We refused to pay extra because the problem was not caused by us — the rings simply did not match what was shown on the website at the time of ordering. After that, Auronia suggested that we wear the rings for about three months because, according to them, the color may become lighter in the areas of friction. They also said that if the rings do not become lighter after that, they would lighten them for free.

Honestly, this was a very frustrating response. When you spend nearly €2,000 on wedding rings, you expect to receive the product you actually ordered — not something that looks different and then be told to “wear it for a few months and see what happens.”

This whole experience left us disappointed and upset. What should have been a happy and special purchase turned into stress, frustration, and extra discussions about fixing a problem that should not have happened in the first place.

So for anyone considering ordering from Auronia: please be aware that the design preview on the website does not necessarily reflect how your rings will look in real life. And if the final product does not match your expectations or the design shown online, you may be asked to pay extra to correct it.

I ordered wedding rings maybe a month ago, received a confirmation email that I will receive them between 19 and 25 June. I contacted them 24 June to ask about my order, they said that it will be 10 days late, even though that if I didn't send them the email to ask, they weren't planning on telling me this and my wedding is after 2 weeks. I told them that the wedding is very soon and that can't happen so they did try their best to finish the rings and send them on time, but unfortunately they chose the worst shipping company which is UPS.
My rings should come today between 8 am and 7 pm and now it's 7 pm and there's nothing, no updates even.
I tried to contact the shipping company but it's just useless because they don't have client service, just a useless AI bot. Now I have no idea where my rings are or when can I expect them. So my experience is really not good that's why now I'm even more afraid that when I do receive the rings it will be too late or they won't be good!

Fast response and quick delivery .

Really nice service and nice ring

It was an excellent experience personalizing the rings and we were in a bit of a time crisis and they deliverd on time! The rings arrived and were absolutely perfect!

Ready to marry!
My partner and I got our wedding bands via Auronia. The process was super smooth, easy, entertaining and fair in terms of pricing. I will definitely will continue using their services. We got the trial sets, defined our size and then got our rings 2 weeks later on a beautiful box + the certificate. I will advice you to order with time, at least 6 weeks before the wedding, so you have plenty of time to confirm your size and they have time to produce and deliver your rings.

I want to warn all European customers about the completely inconsistent and unlawful return policy of Auronia. I placed two separate orders for two platinum rings. Unfortunately, the parameters did not fit well, and I requested a return for both within their advertised 30-day return window.

For the first order (the more expensive ring, €1,496), there were no issues. Auronia accepted the return and refunded my money. Interestingly, in their official credit note (Gutschrift), they explicitly labeled this ring as "Alianzas Personalizadas" (Personalized Rings).

However, for the second order (the ring for €812), customer service (agent Miriam) flatly REFUSED the return! She claims that because I selected specific width and height parameters from their standard website dropdown menu, the ring is "custom-made" and cannot be returned, completely ignoring their 30-day money-back guarantee.

This is absolute nonsense and a blatant violation of EU consumer rights. Both rings were configured using the exact same website system. How can one "personalized" order be fully refundable while the other identical one is not? They have created a ridiculous double standard based on arbitrary rules.

I will not tolerate this illegal treatment. I have already filed a formal complaint with the European Consumer Centre (case number ECCES-79995) and provided Auronia’s own credit note from the first order as proof of their hypocritical and unlawful behavior.

Be very careful with Auronia. If your jewelry doesn’t fit, they might easily decide to trap your money using absurd excuses.

I have placed three orders with Auronia. The rings themselves are genuinely beautiful, well crafted, exactly as configured, and the quality of materials is excellent. That is where the positives end.

On my first order I contacted Auronia to request a resize as the ring did not fit correctly. This was refused on the grounds it was a custom order. My partner subsequently lost the ring because it was too loose.

I returned as a loyal customer and placed a replacement order worth more than double the original. I contacted Auronia multiple times by phone and was unable to get through on every occasion due to staff absences. A separate email query about my original ring specifications was never answered. Eventually I got through to them.

The ring was ordered a month before my partner’s 40th birthday. Despite assurances they would do everything possible to deliver in time, the ring did not arrive for her birthday. The tracking label was created on 30 April. The package was not collected until 6 May, my partner’s actual birthday, and only after I chased Auronia directly that day. We received the ring on 7 May.

When I subsequently raised a potential resize request, this was another opportunity to show some goodwill. Instead, the advice given was reasonable but came with a charge that was significantly above market rate for the same service elsewhere.

Across three orders and two years, no goodwill gesture was offered at any point. It has been a pretty exhausting and disappointing experience.

The product is excellent. The customer service is not. For a jeweller handling purchases of this value, that gap is not acceptable.

Very good service

The ring arrived as ordered and in time. No complaints. But according to auronia.de they advertise a free correction of the ring size for engagement rings, if it doesn’t fit perfectly.
After my successful engagement, I contacted Auronia and they denied the free correction as well as the engravement.
Really bad customer service and misleading promise. Neither the AGBs or anywhere else they refer to maximum period of 4 weeks to offer this service. Afterwards you need to pay for it.

Absolutely bad experience so far. I have genuine doubts on the authenticity paper sent to me as my insurance company won’t accept such papers which are not authorised. Voicing that, I have received an extremely bad customer service from “Miriam” where I am talked as if I am a school goer and my concern should be silenced.

Hello,

Thank you for the fast delivery.
The ring is a perfect size and looks lovely.
Thank you for making our wedding day special ☺️🥹.

Kind regards

Sandra Stein

Good client orientation. Always on time. Good quality.
Recommend!

Really good quality, easy to use website for an almost perfect ring.

The main issue we've had is that the hallmark on platinum is engraved and left sharp which has caused it to cut my finger on multiple occasions.

I will now need to pay an independent jeweler to hopefully smooth the sharp ridges while maintaining the hallmark.

Dear Sir,
We collected our order today and would first like to thank you for meeting the agreed delivery timeline.
However, we were very surprised to be informed during our visit that appointments were intended solely for order collection and not for trying on the jewelry. After insisting, we were eventually allowed to try the rings.
At that point, it appeared that the women’s ring in size 51 feels slightly smaller than we had anticipated, especially with the summer period in mind, when fingers tend to swell. For now, the size is acceptable, but we do have concerns that it may become too tight during the summer.
We were also surprised to learn that any change in ring size would automatically be subject to a fee. The explanations provided by the person who assisted us seemed contradictory, and considering the price we paid, we had expected a different level of service and reception.
We would therefore kindly ask you to clarify the following points:
Under what conditions is a ring size adjustment possible?
At what point may we return if resizing becomes necessary?
What are the applicable timeframes and potential costs for such an adjustment?
Thank you in advance for your response. We look forward to your clarification.