ATLETICA Reviews 

Customer service is a joke. First order of the quad dumbbell rack never arrived due to damage during transport. Cost many weeks to resolve and get money back. Ordered a second time and now the order arrived, but broken and damaged. Customer service has replied once in over a month and many emails send from my side. Would not recommend as they don’t take you seriously. It’s a shame as their prices and brand seems fair.

Seeing such a low score for this company here feels a bit harsh, so I decided to share my own experience.
I've placed an order on 18.08, shortly after the rack i was interested in came back in stock. The order was shipped on 22.08 and delivered on 26.08. All the content was there (luckily), so nothing to complain about. The quality is good and everything fits together nicely. Assembly guide could've been better and that's probably my only negative. I had to reach out to their support team, because provided instruction was for a different model.
Overall I'm happy with the purchase

Ordered the R7 Squat rek with all kinds of extra’s (bench with legmaster etc). I ordered the short rek (187cm) because of our low ceiling.

The only thing that was weird was a miscommunication about the height of the rek. They said 187cm didn’t exist (but it’s says it in the order confirmation), they would send a 194cm…. But we received 187cm…. Weird.

But…. The product… amazing. Beautiful. Steady. Easy to install. Looks though and strong. Eye-catcher.

Negative thing? German text in the “instructions”. Please change to English.

I Bought the R8 Vulture Rack including a ton of extra equipment for more then 5000€. On the Website Atletica claims it takes 2 hours for 2 men to assemble the product - It took more then 2 hours for 2 men to even unpack the products. The assembly instruction is the worst I have ever seen in my life, there are no video instructions and no support. Parts have been missing and I have the product in assembly for several weeks now - I would guess we have invested more then 50 hours now. I would strongly advise to avoid this company as they will destroy your private life with their wrong advertising claims of assembly and with a purely by chinese manufacturer designed assembly instructions. The product itself is kind of solid but they screwed it so much in the process that we are very unsatisfied.

UPDATE one month later: Missing parts were sent but it was the wrong parts, customer support stays unimaginably bad and floor mats start to break before trained even once. @Atletica, you answered below this review but you are not able to make efforts to justify your claim in trying to make customers happy. You said it right, I ordered a 1 ton device from you and the missing answer on how to return this whole desaster is the only thing keeping me from doing that.

Avoid Atletica. Their handling of my order was nothing short of dishonest.

After promising delivery within 1–2 weeks, it took nearly two months and multiple incomplete shipments. They only offered proper compensation after I opened a Klarna dispute — and even then, once the items finally arrived, they went back on a clearly written agreement to refund €100.

Instead, they closed the Klarna case without my consent and offered a €50 voucher, hoping I’d accept it and move on.

This isn’t just poor service — it’s a breach of trust and a clear abuse of the consumer protection process.

In addition to the delay, I received incomplete shipments in both of my orders, which meant repeatedly chasing their customer service to get the missing parts sent. The communication was fragmented, inconsistent, and slow — often requiring me to follow up multiple times before anything happened. It’s hard to trust a company that not only ships incomplete orders but also makes the customer do all the work to fix their mistakes.

Do not even bother as a foreigner. Language and prices shift from each page load, and when you arrive in the checkout they add a little extra.

I still tried to buy because I do not find exactly what I want somewhere else, but my card was denied at checkout.

Talked with my card issuer and they said they are blocking transactions with them because of too many problems with them. Never experienced this before. Does not sound too reassuring.

Maybe it is time to get it together?

Very good quality equipment at low price.
Plus a very helpful support.

What a bad service. Waited for months, then there were missing parts. Had to wait again and ask multiple times. Eventually, it finally worked out.

Then we were promised a €100 voucher for the approximately 3-month delay. We used it for a Leg Blocker. The delivery arrived, but it cannot be used with our R8 rack. Since then, we haven’t heard anything. After about 30 emails, I’ve had enough. I will never order again.

Bought an r7 power rack with smith machine and barbell and a bench with an leg attachment: total of 1500-1600 euros.

First i received the power rack without the spotter arms, i had to wait 2 months for them and i had to sent 10 mails and chat messages atleast. In the period of 2 months, they told me that they have sent them but instead of them i received an extra r7 power rack (not kidding) and 2,5kg weight plates that i didn't order (still have them so not complaining).

A few weeks after purchase i asked them that i could by the lat pulldown and row attachment (in the back of the power rack) seperately and they told me then by mail that it was possible (i have screenshots). Because i wanted to buy that a few months later when i had the money for it and place, because i made my room bigger.

Now that i have the money for the lat pulldown and row attachment. After 5 mails/chatmessages (again, even had to send a dm on instagram) for asking to buy it seperately. They say that you CAN'T buy it seperately....

i am really dissapointed and angry because after spending so much money on their items... It is just a part that they sell, so i am not asking for too much.

Anyway my first bad review that i write in life because i am not an review guy. (Sry for typos.

By S.M.

I orderede the SWAT multipress low in november 2024. The rack was fine and easy to assemble.
When I tried the cable attachment I first noticed, that the wires didn't run as a normal cable station. I could feel, that it was running against something.
I saw on the cable, that it had started to unravel.
I took pictures of it and wrote an email to Atletica, where I came in contact with Zornitsa.
She promised to send new wires. I asked what the problem could be, cause I had followed all the instructions but it had happened to the wires on both sides of the rack. She just wrote that the wires must have been bad.
I waited almost a month and didn't receive any wires or news from Zornitsa, so I wrote again on decembter 18th. I got a reply that there was a problem on the warehouse and that I would receive the wires or news soon.

I haven't heard from them to this day or received new wires. I have wrote a new mail to Zornitsa/Atletica about the status.

To me this is really bad customer service. I bought the SWAT multi press station because I wanted to be able to use the cable attachments. I haven't been able to use it in the three months that I have had it.

I hope others can use this information. Had I known it would be like this, I would have ordered a normal rack.

Søren

I still have a fully paid lat pull down I can’t use due to missing parts from delivery.
And still just gets mail saying they are sorry.

Ordered a multi-station for more than 2000 euros. Issue with the cable components and now the company and customer service has not replied my email asking for help and support for more than 2 weeks. In fact 17 days. Appalling service so I guess great if you buy some small weights, terrible experience when buying expensive equipment.

After intensive research in the European market for home gym equipment, I was desperate to find quality products, widely available in the US, but not so much for us in Europe.
With a wide range of products that seemed higher quality than what I had found so far, I decided to build my home gym with Atletica, with a SWAT multipress rack, a bench, weights, barbell and adjustable dumbbells.

The initial delivery and setup was a bit chaotic (long delay, missing screws, wrong size of beams). But in the end it was all sorted out with support and I've been able to use the products for a while now without major issues.

The overall quality of products is quite high.
However you do get what you pay for. For example with the SWAT multipress, while it is solid metal, the cable system and smith bar are not very smooth to use and don't feel as solid as the rack. But SWAT is a middle range product so it's expected.
The adjustable dumbbells are great to use and feel solid, with some rattling during use, which isn't a deal-breaker. The rubber weights feel great to use also and the barbell is solid. The adjustable bench is strong and easy to use, but a bit uncomfortable (the mesh is very tough). The setup of the rack is quite easy, even alone.

I recently encountered a significant issue while trying to make a purchase on Atletica's website. I added an R5-Combat Power Rack along with weights and accessories to my cart. The total price shown was 7,414 DKK (approximately 1,000 EUR), which I assumed was the correct price for the entire package.

However, when I proceeded to checkout, the price unexpectedly increased to 16,841 DKK (approximately 2,260 EUR). This appears to be a problem related to the website's currency or pricing setup, as the price in the shopping cart was clearly listed as 7,414 DKK. I proceeded under the assumption that this was the final price.

As a consumer, I expect transparent pricing and clear communication. It is only fair that the price displayed in the shopping cart be honored. I have reached out to Atletica with this concern and provided screenshots for clarity, but as of now, this issue remains unresolved, as they only offered me a symbolic discount of 150 EUR (approximately 1,115 DKK).

This discrepancy and the insufficient response are disappointing.

This company is incredible value for money, also their client support (Nena) is amazing, she helped me out on a broken bar and I got my money back and was able to order a new one. I'm building my whole gym with Atletica, just for the love of the brand <3

Bought a pair of 20 kg kettlebells.
The quality is top notch, and the communication with and service from Atletica has been great.
Highly recommended.

Bought the B1 bench.
Fast delivery to Denmark.

But:
Low quality welds.
The package has been opened before and the bench has been assembled before.
The photos on the webpage, does not correspond to the actual product. Features are missing.

Good quality for low pricing. Fast customer service but the delivery times could be more accurate.

Definitely going to shop here again.

I live in Denmark and haven’t heard about this company. I was looking too upgrade my rack and found the company while I was on google searching for racks.
The R7 rack seemed too be really solid for the price and they offered free shipping too Denmark.

I just got the rack today and I must say, that I am very happy with the quality.

The process from ordering too getting the product was good and the company seems very professional overall.

Absolutely not the last time I’ve ordered from them.