PowerGym Reviews 

Be careful: they say that everything is in stock on their website, but in reality that’s not true. They take your money, and after you contact customer service, they tell you it was a mistake and that the equipment will be back in stock in several months. I am still waiting for my order...

Many great equipments on their website. I bought a bench with leg curl and leg extensions option. Everything is stable and strong. The bench is quite heavy and therefore it doesn't move while I am working. The delivery was well organized and the machine was easy to set up.

Worst customer experience I have ever had. Do not ever use this company.

(English version below)
Conseillez de lire les critiques de cette entreprise et de considérer vos options avant d'acheter ici, lorsque de nombreuses autres options européennes avec une excellente expédition et un service client sont disponibles, telles que Motionsports et Megafitness en Allemagne. Ma mauvaise critique n'est qu'une parmi tant d'autres : j'ai reçu un article (légèrement) endommagé qui a coûté environ 450 EUR. Le vendeur a offert une maigre compensation de 10 EUR, qui n'aurait même pas couvert les frais de réparation moi-même et a refusé d'accepter un retour 10 jours après réception de l'article endommagé (dont 8 jours en attente de réponses de la société) - ce qui semble légalement douteux . J'ai déposé une plainte auprès du Tribunal de Bourges. Ne vaut pas le stress et l'effort d'acheter avec cette société.

Advise to read reviews of this company and consider your options before buying here, when many other European options with great shipping and customer service are available, such as Germany's Motionsports and Megafitness. My bad review is just another one of many: Received a (slightly) damaged article which cost ~450 EUR. Vendor offered a poor 10 EUR compensation, which would not have even covered cost of repairing it myself and refused to accept a return 10 days after receipt of damaged article (8 days of which were waiting for replies from the company) - which seems legally dubious. I have filed a legal complaint with Tribunal in Bourges. Not worth the stress and effort of buying with this company.

I ordered several pieces of gym equipment and in the support regarding the starting of the order was good and informative. That´s why I rate it 2 stars. The aftersales was on the other hand not very impressive.
There was missing some of the parts for a ATX cable pull corner rack, which they finally sent me after several mails. That was a mistake, which any firm could make, but I would have liked them to be a little bit more serviceminded. But the items arrived after 2-3 weeks and the rack is, like the ATX folding squat rack, great! I was still missing an ajustable bench with leg attachement and I wrote a mail regarding delivery time. They did not repply but after a while the bench arrived but not the leg attachement. I did not got any notice, it just got delivered in my driveway one day.
Now I just need the leg attachement and I have been writing several mails to them but they do not repply. I have also tried to contact them on the chat on their website, but I still get no repply.
I was promised delivery for the last items on my quote in late February, beginning of March, but I have not heard anything form them. A shame, because the ATX equipment is great, and the support in the beginning, when I ordered, was as it should be. But the service after I ordered is terrible. And I am still waiting, now 6 weeks later, for the leg attachement and do not know if I will ever receive it... I did not wan´t to give a bad review on truspilot, since I think, that caises should be solved between the customer and the company, but I do not know what else to do.

Continued….
As it is shown in their answer, the say that the delivery time is in June. But they wrote me in a mail, when I ordered, that it would be delivered end February or beginning of March. That is a fact.
I will write them via email to after sales again and hope, that they will reply. I will update here, when they do, so you all can see, what to expect, when you buy from Powergym. Obviously you cannot trust them, when they promise 15-25 days delivery on your order.
I will ask for a refund and see what happens. If they reply at all.

Continued the 18. of May:
They asked for proof, that I was promised delivery within 15-25 days, which I gave them by taking screenshots from our mail correspondence. I asked for a refund, since I don’t know if they ever will deliver it. After they received the screenshots from our correspondence and my wish for a refund, they did not answer my mails. I still hope that they will deliver what I have paid for, since they don’t want to give me a refund and just refuses to answer my mails.
As I wrote earlier, the correspondence and service in the beginning was really great! But the after service is really disappointing and frustrating. At least they should have the decency to reply.

(Google translate to French):
J'ai commandé plusieurs équipements de gym et le support concernant le démarrage de la commande était bon et instructif. C'est pourquoi je le note 2 étoiles. L'après-vente n'était par contre pas très impressionnant.
Il manquait certaines pièces pour un rack d'angle de traction de câble ATX, qu'ils m'ont finalement envoyé après plusieurs e-mails. C'était une erreur, que n'importe quelle entreprise pouvait commettre, mais j'aurais aimé qu'ils soient un peu plus serviables. Mais les articles sont arrivés après 2-3 semaines et le rack est, comme le rack de squat pliant ATX, génial ! Il me manquait toujours un banc ajustable avec attache pour les jambes et j'ai écrit un mail concernant le délai de livraison. Ils n'ont pas répondu mais au bout d'un moment, le banc est arrivé mais pas l'attache de jambe. Je n'ai reçu aucun avis, il vient d'être livré dans mon allée un jour.
Maintenant, j'ai juste besoin de l'attache de jambe et je leur ai écrit plusieurs mails mais ils ne répondent pas. J'ai également essayé de les contacter sur le chat de leur site Web, mais je n'ai toujours pas de réponse.
On m'a promis la livraison des derniers articles de mon devis fin février, début mars, mais je n'ai rien entendu de leur part. Dommage, car l'équipement ATX est super, et le support au début, quand j'ai commandé, était comme il se doit. Mais le service après ma commande est horrible. Et j'attends toujours, maintenant 6 semaines plus tard, l'attache de jambe et je ne sais pas si je la recevrai un jour... Je ne voulais pas donner une mauvaise critique sur truspilot, car je pense que les caisses devraient être résolu entre le client et l'entreprise, mais je ne sais pas quoi faire d'autre.

Customer Service skills 0
Not compliant with the law
Avoid at all costs!

Power gym, toujours au top, service commercial nickel !