Abbey Travel Reviews 

2,627
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency
  6. Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,627)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

A big thanks to Paul for organising an…

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off experience never to be repeated as it was the last F1 at Zandvoort. Very well done Paul and Abbey Travel.

21 August 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi John
Thanks for your 5* rating and for the great feedback about Paul. We're glad you enjoyed the weekend.
Regards
Abbey Travel

Rated 5 out of 5 stars

Thank you Orla

Thank you Orla
For all your help and patience

17 August 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Tania
Thanks for your 5* rating and for the feedback about Orla.
Regards
Abbey Travel

Rated 5 out of 5 stars

A truly professional service

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always book our holidays ourselves but these two trips required being over seen by the professionals and that’s exactly what they are-‘professional’. Can not rate the agents or service high enough -fantastic. Would highly recommend and will refer family and friends their way!

10 August 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Geraldine
Thanks for your 5* rating and for taking the time to send such great feedback about Charlotte and Michelle. We hope you enjoy the trip to Disneyland Paris and the cruise.
regards
Abbey Travel

Rated 5 out of 5 stars

Everything was done in a very quick and…

Everything was done in a very quick and professional manner and all queries answered. Great service.

1 August 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Mary
Thanks for your 5* rating and for the lovely feedback about Katerin. We hope you enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Ted. …

Very efficient and knowledgeable when booking and very good follow up.

1 August 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Ted
Thanks for your 5* rating and for the comment about the service from Linda. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Trip to Bali.

Trip to Bali to meet our son, so the time and place was important to us and they made it possible and getting the best option for us in our hotel ,staff member was so easy to deal with and so helpful.

31 July 2026
Abbey Travel logo

Reply from Abbey Travel

Hi William
Thanks for the 5* rating and the feedback about Angela. We hope you have a great time in Bali catching up with your son.
regards
Abbey Travel

Rated 5 out of 5 stars

Amazing service for our famiy holiday to Canada

We recently booked a big family adventure holiday to Canada. We needed a lot of help with the booking with different family members flying in and out on different dates and staying in multiple cities. Toni from Abbey Travel was amazing in researching the options and getting answers to our queries. She was so helpful and efficient, nothing was ever any trouble. We were delighted with the high standard of our accommodation. Toni resolved a query we had with our hotel following the trip. Everything went so smoothly we would definitely book with Abbey Travel again.

10 July 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Frances
Thanks for your 5* rating and for taking the time to send such great feedback about Toni. We're glad the trip went so well.
regards
Abbey Travel

Rated 5 out of 5 stars

Payment went thru but i was out off time

Had an issue the night i booked my holiday where payment went thru but i didnt realise i was out off time. You guys sorted it out first thing next morning. Thankyou

30 July 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Cyril
Thanks for your 5* rating and for the feedback about the service. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Excellent service

I booked my holiday to Orlando with Yvonne who was extremely helpful & made planning our trip so easy, as it was our first time going there. It made us feel at ease when she recommended a hotel & gave us tips to make the holiday seamless. She mentioned we were on our honeymoon & the hotel gave us a room upgrade which was an added bonus.
We had the best trip & couldn't recommend Yvonne & Abbey Travel enough. Looking forward to booking with you again😊

7 July 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Mairead
Thanks for your 5* rating and for the great feedback about Yvonne. We're glad you had such a lovely trip and look forward to helping you plan many more.
regards
Abbey Travel

Rated 5 out of 5 stars

Tour of Southern Ireland with Valeria

We took a tour of Southern Ireland with our guide Valeria, who was extremely knowledgeable and helpful. She also organized the vegan dinners, and for that we are truly grateful. Valeria gave us very useful information about all the places we visited, making even the bus trips enjoyable. The hotel stays were comfortable, and the staff was helpful. Our driver was a skilled guide.

4 July 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Fulvio
We think your lovely review is for Abbey Tours, which is a different company.
regards
Abbey Travel

Rated 5 out of 5 stars

The girls are just so nice and…

The girls are just so nice and professional
They make u feel like your on holidays as your booking it

1 July 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Tony
Thanks for your 5* rating and for the feedback about Jacynta and the team in Swords. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Linda in Swords Abby Travel

We dealt with Linda in Swords Abbey Travel. She was excellent to deal with and worked very efficiently on our behalf. Always very quick to respond. The other ladies in the office gave us advice also coming near our holiday as it was our first cruise. The cruise itself was fantastic and we enjoyed it so much that we have contacted Linda again to give us a quote for another one!
I would recommend using an agent when booking a cruise because if there are any delays (we had a 3 hrs delay and the ship was held for a half hour for us), they cruise line look after you. I would highly recommend Linda in Abbey Travel.

27 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Martina
Thanks for your 5* rating and for taking the time to send such great feedback about Linda and the team in Swords. We are glad the girls were able to help with your delay and that you enjoyed the cruise.
regards
Abbey Travel

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