Cruise Retail Academy Reviews 

565
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly engaging learning modules and practical training, noting how remarkably well structured, detailed, and informative the courses are for preparing for life and work on a cruise ship. Many reviewers also highlight the exceptional support, consistent encouragement, patience, and professionalism shown by the academy team and mentors throughout the entire learning journey. However, some people mentioned minor areas for improvement, noting that the initial sign-up process could be slightly confusing, certificate details needed better formatting, or expressing a preference for more video content rather than reading.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how structured, informative, and... See more

Staff

People report positive experiences with staff, highlighting that team members are very patient, attentive,... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the informative modules,... See more

Service

Consumers find service to be positive, highlighting that the well-structured modules provide practical... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is consistently clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my certificate for Level I. The content was way more in depth than I was expecting. Not only was it thorough, but clearly a lot of time and effort went into making the experience a... See more

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

It’s an unique flat form where you can gain your knowledge on cruise ships SOPs and also different types of jobs which available in cruise lines. And I would like to thank to Mr Adrian who helped a lo... See more

Company replied

Rated 5 out of 5 stars

When I decided to start my cruise retail career journey, I felt so overwhelmed simply because I didn't know what was expected of me or what awaited me until I came across CRA. Every CRA course that I... See more

Company replied


Company details

  1. Recruitment Service
  2. also in
  3. Cruise Agency
  4. Recruiter
  5. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

565 reviews

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4.9

All reviews

(565)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Embarkation process and expectations.

The course was a great introduction to life onboard and gave a helpful overview of what to expect. I appreciate the effort put into the content.I learned alot on what to pack on the embarkation.
I recommend it to others, it is useful and insightful.
Some of the key points you learn are:
Smooth onboarding,operational readiness and enhanced retention.
Lastly it gives one an overview how the retail is going to function and expectations.

27 September 2026
Unprompted review
Rated 5 out of 5 stars

More than just training

What made my experience great is the training modules and I think the company is doing well in providing strong training and opportunities for young professionals to enter the cruise retail industry. The support and preparation they give us makes the transition into the industry much easier.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Helpful team and a very user friendly platform.

Cruise Retail Academy provided me with the exact skills and knowledge I needed to advance my career in the cruise industry.The modules are well -structured and easy to follow.The team was supportive throughout the process and I feel much more confident in my abilities now.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Everything was wonderful

Everything was perfect. Every time when I asked for help about the joining process, this academy replied quite quickly with details. I was so honored of starting my first career through CRA.

11 September 2026
Rated 5 out of 5 stars

I am very happy to be part of Cruise…

I am very happy to be part of Cruise Retail Academy. The program has given me valuable insights, knowledge, and a better understanding of career opportunities in retail at sea. I have learned a lot about the industry and what it takes to build a successful career onboard.
I hope to continue developing my skills, gaining more experience, and preparing myself for future opportunities. I am also looking forward to applying what I have learned and, through the platform and the opportunities offered by the program, securing a retail position onboard a cruise ship.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

the study was great

the study was great. I am glad I gained a lot of insight about the cruise retail and learned more about the industry, guest experience and the standards expected onboard. It was very informative, am looking forward to learning more.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Like a kid in a candy store.

Every time I finish a Cruise Retail course and try to find the next course, I can`t make up my mind. The courses are equally exciting and interesting. It`s like being a kid in a candy store.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Cruise Retail Ready

If you are entering cruise retail, this training is the ultimate shortcut. It takes you from feeling completely green to having total clarity. The onboarding framework is well-structured that it feels like an insider manual where everything just instantly makes sense.The Academy provides an incredible foundational roadmap that demystifies the entire onboarding process.

A special thanks to the visionary founders, Adrian Pittaway and Robi Gaine for crafting a transformative curriculum and setting a new standard for cruise retail readiness.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

A genuinely valuable learning…

A genuinely valuable learning experience

I recently completed the Introduction to Gemstones course through Cruise Retail Academy, and I can honestly say that I learned a great deal from it.

What impressed me most was how the course went beyond simply introducing different gemstones. It helped me understand the characteristics, terminology, identification, quality factors and other important aspects that are highly relevant when working with jewellery and luxury retail. The content gave me knowledge that I can actually apply when engaging with customers and presenting products with greater confidence.

As someone building my knowledge and skills within the cruise and luxury retail environment, I found this course particularly valuable. It has strengthened my understanding of gemstones and given me a much better foundation for discussing them professionally.

I appreciate the effort Cruise Retail Academy puts into making its E-Academy courses informative, accessible and relevant to the industry. I have completed several learning programmes through the Academy, and this course has been another worthwhile addition to my professional development.

I would definitely recommend Cruise Retail Academy to anyone serious about developing their knowledge, confidence and expertise in luxury retail.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

MY HONEST REVIEW.

A simple and easy-to-use application, yet incredibly informative and educational. The lessons are practical, engaging, and relevant to anyone pursuing a career in cruise retail. Many thanks to Adrian for bringing this brilliant idea to life. I'm glad to be part of the learning journey.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

It was great because i learned lots of…

It was great because i learned lots of things about cruise retail,different cruiseships ways of merchandising and difference categories all this information is very important to me as I'm heading to the career as a retail associate. I wouldn't get it anywhere and I'm so greatful i did this course. It has some interesting information about retail onboard.

29 August 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Thobile!

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