The site doesn’t have the usual ‘cared for look’ we normally expect. Many hard standing pitches are in need of tidying and are quite covered in weeds. It is autumn so understandably leaves from tre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a member of the club for over 50 years and it appears that having reached a good level of service, it's now in decline. What's more the prices now charged are far to high for what's suppose... See more
Company replied
Toilets are always clean but often dated and poorly designed showers,now that shower curtains have been removed the rest of the cubicle gets wet along with your clothes. Toilets are of low quality,to... See more
Company replied
The sites are generally very good. My issue is booking! There needs to be an availability calendar with prices shown. We’re retired so will look for availability and lower prices. Putting in dates, ho... See more
Company replied
Company details
Written by the company
With exceptional sites, beautiful locations and invaluable expertise, the Club makes the outdoors feel incredible for everyone. Proud of our heritage and protective of the future, we love nothing more than bringing our members closer to nature and each other, to enhance their wellbeing and create a lifetime of memorable moments. Our network of Club Sites stretches from the Cornish coast to the Scottish Highlands. It will always be the heart of our Club and offers consistently lovely camping wherever you go. You don’t need to be a member to stay, but there are great benefits to joining, like exclusive access to over 1,200 smaller, Certificated Sites, tucked away in spots from the quiet to the quite spectacular.
Contact info
Greenfields House, CV4 8JH, Coventry, United Kingdom
- 024 7647 5448
- customerservices@campingandcaravanningclub.co.uk
- campingandcaravanningclub.co.uk
3.5
Average
627 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rip-off
Unless your travel plans are written in stone they'll rip you off with cancellation fees. Join the Caravan Club instead. Better sites and better customer service!
4 November 2026
Unprompted review
Friendly throughout!
Staff at every site encountered welcomed us like old friends, the “ Friendly Club “ motto exists out there, in practice, even through working tirelessly at keeping their respective sites in pristine condition.
4 November 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for such lovely feedback. We're delighted to hear that you've experienced the friendly welcome the Club is known for across our sites. It's wonderful to know that the hard work of our teams is making such a positive impression. We'll be sure to share your kind words with them!
Unhelpful
Unfortunately, as on previous occasions we have found our dealings with the camping and caravaning club less than helpful. We were given their name as a reference, for seasonal campsite wardens, but the company have a policy of disclosing nothing about their employees that could be useful for a future employer.
20 October 2026
Unprompted review
The worst customer service possible.
The worst customer service possible.
15 October 2026
Unprompted review
Always a good break
Always a good break, love the site managers at Dale Acres at the moment, great vibes and always helpful!
28 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
It's great to hear you always enjoy your breaks there.
The minimum 3 night stay is too much…
The minimum 3 night stay is too much outside the high season half term etc.
It has forced us up to Scotland and to the other club sites
Can't put a date because I don't have 3 nights available - I'll have to go elsewhere or stay home
October to March could be 2 nights min (perhaps apart from half term and Christmas New Year
Loads of folk I have met agree and have left the club; I expect I will too next time if there's no change
9 October 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for sharing your feedback. We understand how minimum stay requirements can make it difficult to fit a break around your availability, particularly during the quieter months. We appreciate your suggestion of offering two-night stays outside peak periods and will share your comments with the relevant team. Thank you for your continued support of the Club.
Helpful friendly and cheerful…
Helpful friendly and cheerful staff.site lovely well layed out clean and tidy.
29 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your lovely review! We’re delighted you enjoyed the well-laid-out, clean and tidy site, and that our team made such a positive impression. We hope to welcome you back soon!
Really is a friendly site - Perth
It Really like this site stay many times handy for travelling around Edinburgh:Glasgow /Dundee/Stirling plus many small gems all within the hour.
Site is well kept toilets slightly dated but plenty room in showers and regularly cleaned by the lovely friendly staff who really do their best to make your stay enjoyable
4 October 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your lovely review and continued visits! We’re pleased you enjoy the site’s convenient location for exploring Scotland and appreciate your kind words about our friendly team and clean facilities. We’ll share your feedback with the staff and look forward to welcoming you back again soon!
I dont live in UK so rarely use the…
I dont live in UK so rarely use the sites. The times I have used them they are poor value compared with Continental sites and not being able to check in early is a real pain when touring. Im probably not going to renew as membership for me is poor value for me.
5 October 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for sharing your feedback. We're sorry to hear that you've found our sites poor value compared with those on the Continent and that check-in times have been inconvenient when touring. We appreciate that membership needs to offer value for your individual needs, and we'll share your comments with the relevant team.
Beautiful part of the country
Beautiful part of the country, great beach, fantastic pubs, especially the Queens in Slapton.
The site is excellently managed and well maintained by Angie and Paul, can't wait to return next year.
29 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your lovely review. We're delighted you enjoyed the beautiful surroundings, beach and local pubs. We'll be sure to pass your kind words on to Angie and Paul. We look forward to welcoming you back next year!
Just returned from 4 nights staying at…
Just returned from 4 nights staying at the camp site in Braithwaite village Lake District,We stayed one of the dog friendly lodges well equipped,Clean and tidy,Staff very friendly and helpful
28 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your lovely review. We're delighted you enjoyed your stay in our dog-friendly lodge and found it clean, well equipped and welcoming. It's great to hear the team were friendly and helpful. We hope to welcome you back to Braithwaite again soon!
Hartford camping and caravan site
Just spent another great week at the Hartford site staff arr excellent go out of the way the help you Nothing is a problem. both toilet blocks are well kept always cleaned every day and checked throughout the day
26 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your lovely review. We're delighted you had another great week at Hertford and that the team went out of their way to help. It's also great to hear you're pleased with the cleanliness of the toilet blocks. We look forward to welcoming you back again soon!
I am a regular visitor at the Cambridge…
I am a regular visitor at the Cambridge C and CC campsite. They are a wonderful team - very welcoming and friendly. I always feel at home visiting them. The site is immaculate.
29 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your lovely review. We're delighted that you always feel at home at Cambridge and appreciate your kind words about the team and the site's cleanliness. We look forward to welcoming you back on your next visit!
Love this site and return year after…
Love this site and return year after year.
Excellent location and can wander into Fortrose for a friendly beer, and food shopping.
Staff have been friendly and helpful every time I visit.
Always manage to see dolphins and seals at Chanonry Point
Tracks to pitches could definitely do with some maintenance as they are now a bit pot holey.
23 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for sharing your review of our Rosemarkie Campsite, we're glad to hear you enjoy visiting the site.
We also appreciate your concerns around the road to the pitches, your comments help us understand what matters to you as a member.
We look forward to welcoming you back on site soon.
I always use your sites because I know…
I always use your sites because I know what I am getting, always pleasant and welcoming staff, would highly recommend them to anyone 10 out of 10.thanks.
1 October 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for taking the time to share your review.
It's great to hear you find out staff welcoming. We look forward to welcoming you back on site soon.
Renewal is very easy and we were…
Renewal is very easy and we were informed in good time. I would have given 5 stars but this time I didn’t receive my membership cards in time.
1 July 2026
Unprompted review
Reply from The Camping and Caravanning Club
Hi Dave,
We're so pleased to hear you've renewed your membership with us - we look forward to seeing you again staying with us soon.
Lovely site being visiting for 30…
Lovely site being visiting for 30 years
13 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Hi Alan,
Thanks for taking the time to leave us such a nice review - and for being such a loyal member for the past 30 years!
We hope to see you again soon.
I'm starting to be disappointed with…
I'm starting to be disappointed with the value for money of Camping and Caravan sites. Over the last couple of years I've checked Camping and Caravan sites and sites that show on Google maps.
I have finished finding sites which have been better in terms of facilities and cheaper than the Camping and Caravan members sites.
10 July 2026
Unprompted review
Reply from The Camping and Caravanning Club
Hi Christopher,
Thank you for your review - and sorry to hear you've been disappointed with the pricing at our sites. Our members always receive better pitch night rates, alongside a range of other great benefits and discounts such as discounted RAC breakdown insurance and at leading outdoor retailers. Keep an eye on our website for the latest member promotions as this can help you to find the best deals throughout the year.
Lovely greeting on arrival
Lovely greeting on arrival, availability of pitches explained in detail then we were escorted to our choice and asked if it was ok or did we want to change - excellent service. Brilliant site in all respects, the shower/toilet block is warm & clean. All the site wardens were friendly and most helpful.
Perfect area for exploring, good dog walks and bus stop within a few minutes walk, bus into Keswick takes approximately 5 minutes. Bus going in the other direction to Cockermouth and Workington.
Highly recommended.
26 September 2026
Unprompted review
Reply from The Camping and Caravanning Club
Hi Janet,
Thank you for leaving us such a positive review - we're glad to hear you enjoyed your stay with us and received a lovely friendly welcome from our teams on site.
We hope to see you again soon.
I have been disappointed in the way…
I have been disappointed in the way some sites don’t get back to me.
27 August 2026
Unprompted review
Reply from The Camping and Caravanning Club
Thank you for your feedback. We're sorry to hear that some sites haven't responded to you. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments will be shared with the relevant team.
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