CLARINE Reviews 

828
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 512 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product quality and beautiful design, noting that the accessories look stunning, feel exceptionally expensive, and effortlessly match every single daily outfit. People also deeply appreciate the incredibly helpful support team and the very useful adjustment tools included with every purchase to fit the watch straps comfortably. Some reviewers were not happy with unexpected delivery delays and missing items in their promotional bundle orders. Consumers explicitly mentioned waiting several weeks without receiving proper tracking updates, package arrivals, or timely responses from the customer service agents.

What people talk about most

Product

Users describe positive interactions with product, noting that the watches look stunning, feel luxurious, and... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning designs and affordable... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide range of differing opinions. Many... See more

Customer service

People report positive experiences with customer service, noting that support agents respond quickly and... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting high disagreement among consumers. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially there was a massive delay in watches being despatched and no one was answering my emails. Left a negative review and then Clarine got in touch , have apologised for delay, given me a 50% off... See more

Rated 5 out of 5 stars

First time ordering from Clarine. I reached out to customer service regarding my order. They got back to me right away and was able to help me with my order. The level of professionalism was great.... See more

Rated 5 out of 5 stars

Have purchased these gorgeous watches and very pleased with them, also Clarine are a great company with excellent communication too. Thank you will definitely buy from them again

Rated 5 out of 5 stars

Very easy to order and delivery within a few weeks. To be honest as it was buy one get two free I didn’t have high expectations but was wrong. All the watches I received look lovely and are very co... See more


Company details

  1. Watch Manufacturer

Written by the company

For the one who has always trusted her own eye. Who knows what she likes, how she wants to feel, and exactly what kind of impression she wants to leave.


Contact info

4.2

Great

TrustScore 4 out of 5

828 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(828)

521 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the watches

Love the watches, I highly recommend! It’s so elegant and works this is the second d time I order from them and it’s always as good as it looks in the adds

1 September 2026
Unprompted review
Rated 5 out of 5 stars

The watches are beautiful and great quality

The watches are beautiful and great quality! Delivery was quick and Clarine has a great customer service policy. I’m very pleased. when there was an incident, they corrected it right away. I’m very pleased and will definitely purchase again. The watches are stunning!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

First time ordering from Clarine. I reached out to customer service regarding my order. They got back to me right away and was able to help me with my order. The level of professionalism was great. I really appreciate them taking the extra time and going above and beyond to assist me. I definitely will place another order with them and would recommend this company to my friends and family.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing watch!!

My shipment just arrived today and I am so excited. The watch is beautiful and amazing. The quality is great, I love it. The team at Clarine is amazing especially Andra. She kept me updated about my order. Thank you for the extra 2 watches looking forward to upgrading my look. 🤩🤩🤩🤩

1 September 2026
Unprompted review
Rated 1 out of 5 stars

No communication at all to resolve error in order

I’m extremely disappointed with my experience with Clarine.

I purchased six watches as gifts for my bridesmaids, so these weren’t just ordinary purchases — they were important gifts for a very special occasion. Unfortunately, I experienced issues with the watches and contacted Clarine expecting the matter to be resolved promptly.

I was told that replacement items would be sent on 20th August, and that I would receive tracking information within 1–2 working days. It is now 1st September and I have still received no tracking information and no replacement watches.

I have also emailed twice asking for an update and have received absolutely no response. Having to repeatedly chase a company for information, particularly when I was specifically told I would receive tracking details, is extremely frustrating.

I made it clear that these watches are bridesmaids’ gifts for my wedding, so there is a genuine time pressure. Instead of reassurance or an update, I have been left completely in the dark and worrying about whether the replacements will even arrive in time.

I understand that problems can happen with orders, but it is how a company handles those problems that matters. Unfortunately, Clarine’s communication and customer service throughout this experience have been extremely disappointing.

I would not recommend ordering from Clarine based on my experience, and I certainly won’t be ordering from them again.

19 August 2026
Unprompted review
Rated 2 out of 5 stars

I wrote my reviews for Clarine in Trust…

I wrote my reviews for Clarine in Trust pilot on 27/08/26

Today 30/8/26 my reviewed deleted. Why ? Now still did not get my item.
I said Clarine work like scam took you r money but not sending your order.
When I asked for following never answered
== Today I update I got my item. But i still not happy with them because they not trying for communication.

Just up for two star. And did not know quality and length life

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting after 3+ weeks

Still waiting after 3+ weeks

I placed an order for 3 watches on August 5th (order #113117). The order was marked as shipped on August 7th.

Today is August 29th, and I still haven’t received my order. The tracking has not shown any meaningful updates since August 7th.

I understand that international shipping can sometimes be delayed, but more than 3 weeks with no real tracking progress is unacceptable. I’m also concerned about the lack of clear communication regarding where my package actually is.

I’m very disappointed with this experience and would not recommend ordering from CLARINE unless they improve their shipping and customer support.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Don’t order … scam

I ordered 3 watches on the 7th august and still haven’t received it. I’ve sent a lot emails around 5-6 and sent messages on Facebook and instagram and still haven’t received any response. This is absolutely unacceptable and disappointing customer service. Pls don’t order from them and get scammed like me .

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Clarine wrist watch

I’m very pleased with my experience with Clarine. The watch looks even more elegant in person, with a beautiful gold-tone finish. The bracelet feels comfortable, and the overall design is classy and versatile, perfect for both everyday wear and special occasions.
The watch arrived looking exactly as expected, and I’m very happy with the quality and appearance for the price. It has a timeless, sophisticated style that can easily complement different outfits.

25 August 2026
Unprompted review
Rated 2 out of 5 stars

I bought 3 watches from their 'buy 1…

I bought 3 watches from their 'buy 1 get 2 free' deal around 2 months ago. At first everything went smoothly with the order, the delivery was quite fast and the watches looked amazing. But now after 2 months of every day wear I realized that my arm was turning green. Upon ckecking, the watch that was MARKETED as STAINLESS STEEL, was just brass colored with gold. Very dissapointed...

28 August 2026
Unprompted review
Rated 4 out of 5 stars

Initially there was a massive delay in…

Initially there was a massive delay in watches being despatched and no one was answering my emails. Left a negative review and then Clarine got in touch , have apologised for delay, given me a 50% off voucher and watches are on their way. So good result. Will update when watches arrive..🤞

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Watch purchase

I had a small issue with delivery. Contacted company and issue resolved immediately.
Lovely watch, pleased with my purchases.
Will buy again from them.

27 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look