Centauro Reviews 

When returning the car centauro not have complaint from return pass one week charge my visa $160 not invoice not bills no estimate not give information.Just take .badly company to rent car.

Extremely disappointing experience with StressFreeCarRental and Centauro. I booked through StressFreeCarRental and personally paid for the rental. The original vehicle issue was followed by a replacement vehicle being provided with only approximately 13% battery, requiring me to spend around two hours charging it. Later, the charging cable became locked in the vehicle. I contacted the charging operator, was advised the issue was vehicle-related, requested roadside assistance and the vehicle was subsequently recovered. Despite providing evidence and repeatedly explaining the circumstances, compensation was refused on the basis of “incorrect use.” I dispute that conclusion and have escalated the matter to the relevant consumer/transport authorities. I am sharing my experience based on the documented events and correspondence.

Returned car to Alicante airport and received a charge of €540 for “minor scratches to bumpers” two days later. Asked for evidence with time stamped photos in order to claim my insurance but no reply. Still waiting for a reply to my complaint after two weeks.
Avoid !

Centauro will take a £100 deposit from you when you pick up the car and promise to refund the deposit after the car hire has finished. Despite numerous emails to them, all unanswered, I am still waiting for the deposit 6 weeks after the car hire has finished. Do not use them.

Lady booking made a mistake and booked our return to the wrong airport. Cost us £190. When we tried to contact t them it was impossible. Avoid at all costs

Don’t use this rental company under any circumstance.
I have annual car insurance for rentals so didn’t opt for their excess insurance. Unfortunately I had an incident and damaged the passenger door. They refused to give me any documentation despite the fact I had to sign various forms (Ive since discovered that they have to give me copies by law).
Even worse I was due a refund of €870 from my deposit of €1600 which I haven’t received and they are ignoring all my emails.
The manager was extremely unpleasant and tried to intimidate me ( Lisbon Airport)

Faro airport centaurs, ripping people off small amount paid for Carhire then in return of car not paying petrol deposit back or the other £100 verde deposit back, not sending copy if contract via email on pickup. Charged me an extra £300 . They have same values as Goldcar they are the pits ps they send you a link to resolve issues but don’t act upon it!

Follow-up review:
After our first review, the company has now tried to charge my bank card for €2,000 twice with no email, no explanation, and no reason given. This was for a car that had full insurance and broke down in the middle of our journey, which was no fault of ours. We are careful, experienced drivers, and the vehicle simply stopped while we were driving. Not only did they leave us without a car for our trip, but now they are attempting to take more money from us without any proper communication. This company is unprofessional, dishonest, and should be avoided. Do not trust them — they will try to scam you.

We rented a car with full insurance coverage for a 10‑day period. While driving, we experienced a serious issue—the gears would not change properly. We immediately contacted your company and were told that both a tow truck and a taxi would be sent to assist us, and your customer service representative clearly assured us that a replacement vehicle would be ready for us on arrival. After waiting for over an hour in 24‑degree heat, we called again and were informed that only a tow truck had been dispatched and that no taxi had been arranged, leaving us stranded on the roadside. After further insistence, a taxi was finally sent, and we were taken 1.5 hours back to Lisbon. Upon arrival, despite the previous assurance that a replacement car would be ready and the fact that we still had four days remaining on our rental agreement, we were refused a replacement vehicle. This caused significant inconvenience, additional expense, and disruption to our travel plans, and in our view represents a clear failure to provide the contracted service.

Very disappointing experience with Centauro at Lisbon Airport.

When making my reservation I provided both my flight number and my arrival time (23:00). The rental was fully prepaid for the entire week. After landing, I waited at the airport for about one hour for the shuttle service, as the confirmation email stated that the shuttle runs every 10–15 minutes. No shuttle arrived and when I tried to call the office I could only reach an automated system.

Since it was late at night and there was no way to contact anyone, I had no choice but to take a taxi to my hotel.

The following day I took another taxi to the Centauro office to collect the car. I was told that the office closes at 23:00, that I should have called in advance, and that I was arriving too late to collect the vehicle, despite the booking already being prepaid.

What makes this even more confusing is that the booking system allows customers to select pickup times such as 23:15, 23:30 and 23:45, which reasonably suggests that late arrivals can be accommodated. This was actually one of the reasons I chose this company over others.

Because of this situation I had to pay for two taxis, an extra night of hotel parking and an additional day of car rental. Customer service later refused any reimbursement and closed the case.

Overall a very disappointing experience and poor handling of a situation that could have been avoided with clearer information during the booking process.

UNPLEASANT!: the staff and the policy. Small rental fee, but you are obliged take an insurance 5 times the price of the rental. They kept my safety deposit for 3 weeks, obviously to use it for other things. Exactly like a bank or an insurance company. UNPLEASANT!

Location: Lisbon (LIS Airport)

I am providing an objective summary of my experience to alert future travelers, particularly those using US/non-local credit cards:

Payment & Deposit Issues: I arrived with third-party insurance and intended to place the required €1,600 security deposit on my credit card. Despite my US banks confirming my cards were in good standing, Centauro’s system repeatedly failed to process the hold. This effectively forced me to purchase their internal insurance just to take the vehicle.

Customer Service: The staff was unhelpful and dismissive. They refused to provide the assistant's name, denied my request to speak with a manager, and would not provide documentation of the payment system failure (which I needed for my insurance records). Do not expect service with a smile here.

Vehicle Substitution: I booked a Peugeot 3008 but was given an older Ford Kuga that lacked Apple CarPlay/Android Auto. Despite it being low season in Lisbon and the lot being full of vehicles, they refused to provide a modern equivalent unless I paid for an additional upgrade.

Takeaway: The low "base price" found online is a decoy. Between the technical issues with credit card holds and the lower-tier vehicle substitutions, you will likely end up paying significantly more than anticipated. Not worth the stress or the "savings."

We had a bad experience with Centauro car hire at Palma Airport. No minibus pick up, we had to pay for a taxi to the car hire office .
On arrival at the car hire office we were greeted by a very impolite aggressive person not a good start to your holiday. I wondered if Centauro car hire want our custom or not. We found the car not where we were told it would be. I opened the car door to be greeted with a well used car oder, the seats had stains all over them, the car mileage was 64000 Kilometres. So I returned to the office to request a better condition car. The car keys were snatched from me to open the door to inspect inside, I was then told it's a hire car, no i am not going to change the car, again the aggressive impolite attitude.
So it's the first and last time we will be renting a car from Centauro , maybe find a alternative holiday destination
Mallorca is not the most welcoming of countries .

Very bad experience with Centauro Lisbon.
Be extremely careful with their fuel deposit scam. They claim to have a full-to-full policy, but they gave me the car with only 70–75% fuel. When I returned it with the same amount, they still charged me and kept a large part of my fuel deposit.

While I was at the counter, two other customers were fighting with them for the exact same reason.
This looks like a common practice, not a mistake.

I strongly advise everyone to avoid this company.

Had a car reservation with this company and my flight was delayed. Even though I called 3H in advance, they refused to wait for us! It took me 8x attempts on the phone to even speak to anyone! Unbelievably rude on the phone.

Subject: Formal Complaint Regarding Unprofessional and Rude Behaviour at Centauro Mallorca Airport Office

Dear Sir/Madam,

I am writing to formally raise a complaint regarding my experience today with your staff at Centauro Mallorca Airport. Unfortunately, the behaviour I encountered was unprofessional, rude, and completely unacceptable, and it has resulted in the cancellation of my confirmed booking.

I had a confirmed booking with Centauro from 03 October 2025 to 04 October 2025. However, as today is 02 October 2025, I went to your office to ask if my reservation could be brought forward by one day and simply combined with my existing booking. To my surprise, the counter staff refused outright, without any willingness to help or even check options.

When I later asked if I could make a new booking from 02 October to 04 October, a different staff member quoted me €170, which I considered too expensive. I politely declined and explained that I would look for another option. I did not cancel my confirmed booking at that time.

What followed was shocking and completely unacceptable. When I boarded your shuttle bus to return to the airport, a young male staff member boy in yellow shirt approached me and, in a very rude manner, ordered me and my friend to leave the bus, saying we could not use it and should either walk or book a taxi. This was deeply insulting and humiliating. For a company that advertises customer service, this is disgraceful behaviour.

As a result, I immediately cancelled my booking with Centauro and went instead to Click Rent, located nearby. Their staff treated us with professionalism and respect, and I rented a car there for £140. This is money that could have gone to Centauro, but because of the behaviour of your staff, you lost both a customer and revenue.

I am from the UK and travel frequently. This was my first time booking with Centauro, and it will certainly be my last. I will also be sharing my experience publicly on social media platforms including X, Instagram, and Facebook so that others are aware of the unprofessional and rude behaviour I faced.

Your staff’s actions are damaging Centauro’s reputation and discouraging future business. I strongly urge you to review the CCTV footage from today at your Mallorca Airport office and shuttle bus, as this will confirm my account of events.

I have attached my booking details for reference.

I expect a formal response from you regarding this matter.

So, this place is disgusting they are poorly trained employees and quite clueless after our long flight, from Bangladesh, they somehow messed up our car and gave us a small mini car when we are 6 people and when we asked for a refund they said it will take 3months to get back if not a coupon me and my two other siblings waited there for 4hours and they did care whatsoever and their communication skill are terrible, horrid and one doesn’t even know English also when my parents spoke about the car the dude said next time fix language, like EXCUSE ME I’m the one paying like??? Our whole entire trip was ruined thank you

A disgrace! Whatever you were planning to do, choose another car rental company.
- Different conditions between online booking and vehicle collection. - Different prices between online booking and actual prices.
- Forced sale on additional services (insurance, telepayment, etc.).
- Car not matching the reservation. In a class far below what was reserved.
- Additional options requested, not respected (no child seat even though it was reserved).
This is a tourist scam offered by Easyjet. Above all, don't fall for it.

Centauro Pisa. Not very friendly, were charged for one of the tires we did not damage. The damage there were smaller than the round circle.
Not very clear marked on the papers.
We went back to the office but they would not talk to us.
Do not rent here

Extraordinarily long time to collect car. They have two service levels ordinary and premium. If you are ordinary and shuttle arrives with premium customer they go to front of the queue. The wait to collect the car was 3 hours.