CarGurus Reviews 

7,892
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,732 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use, clear information, and effective filters, making car searching straightforward. Many also value the excellent price comparison tools and guidance on fair pricing, alongside the friendly and professional service from dealers. However, some customers noted significant product issues, including cars with undisclosed mechanical faults, missing items, or misleading details about mileage and service history. A few also felt the platform should better scrutinize dealers, as some experienced being sold faulty vehicles by untrustworthy sellers.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with their... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of use and navigation, with... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Service

Customers consistently note positive experiences with service, often highlighting fair pricing, professional... See more

Price

Reviewers mention positive feedback about price, often finding excellent prices and fair part exchange values... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looking on your website I saw what I was looking for, a small electric car with not too many miles. The only downside was the miles you quoted were “as the crow flies”, not actual mileage by road so... See more

Rated 4 out of 5 stars

The site is easy to use, gives clear information and what I personally like is the guide ( good buy, overpriced,fair price) helps alot

Rated 5 out of 5 stars

A very friendly and helpful experience. . Took both our cars in part ex giving a fair exchange price Discovered slight problem with a tyre within first few days . This was rectified immediately... See more

Rated 5 out of 5 stars

A very honest seller, we arranged to visit and travelled 180 miles from North Devon to Brighton. Saw the car, which was one owner with full service history and very low mileage. We could see that... See more


Company details

  1. Online Marketplace

Written by the company

At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.


Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(7,892)

3,639 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The platform itself is very helpful…

The platform itself is very helpful however they could do with vetting the sellers more carefully. We have had a months of nothing but grief trying to get a promised repair paid for to the point that we asked for an appointment to return the car for a full refund. Very disappointing.

21 July 2026
Rated 1 out of 5 stars

Scammers on this site

I so disappointed by CarGurus, you are letting scammers on your site. I was scammed and I can't find any way to contact you. The scammer is still on the site they just change the pictures of the car and reduce the price

18 March 2026
Rated 1 out of 5 stars

Despite the fact that my filters…

Despite the fact that my filters indicate that I am only interested in automatic cars running on petrol, the site throws anything and everything at me and concentrates mainly on one make and model, although I am open minded as to those aspects. I am close to blocking this website.

30 June 2026
Rated 1 out of 5 stars

The sellers/ seller are/is Scammers

I really trusted this website and always bought my cars from this page, but my recent purchase car wasn’t a good experience, the seller lied about the owners of the car,
The purchase has already done so the only thing i can is please if you are buying a car through this website think twice, because you are facing a bunch of scammers, please please think twice if you are really want to buy from this website .
Such a lier car sellers .

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy Car lot

Me and my partner bought an Audi A1 from these guys yesterday for 2100 pounds from SK MOTORS LTD Brierley hill DY5 2RN, which were recommended to us by CarGurus.

When we turned up to collect it the engine was already running and the key was innthe ignition, which i thought was strange.

It was only after we got home that we discovered that the car fob didnt work and wouldnt lock manually either so we coulsnt lock the car. This would explain why the car was running when we arrived there.

On the way home the passenger side wing mirror glass fell out and was only being held on by a think cable which meant the glass was banging against the wing and cuased about 40 or more pits in the paint.

Today I took the car to my nephew whom owns his own car garge and found a whole bunch of things wrong with the car.

No front suspension springs, 1 headlamp needs replacing both wing mirrors need replacing.

It's basically an unroadworthy deathtrap and shouldn't even be on the road never mind being sold by a dealer.

After raiaing these issues with the dealership they told us that a refund will not be given.

Now we are in the process of going to trading standards to take this matter further.

Avoid this company at all costs.

The saying never buy a car from BBW (Bradford, Birmingham, Wolverhampton) postcodes has never been more apt

20 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look