Carglass Reviews 

2,169
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

My car front window was replaced. After two days a crack appeared in the bottom corner, it started from the border, no sign of any impact. Called the helpdesk, they said it was still under guarantee a... See more

Company replied

Rated 5 out of 5 stars

Carglass never fails in the quality of their service. The reception person speaks very good English so it was really convenient for me. The sms notification was also very helpful to remind me about my... See more

Rated 5 out of 5 stars

Easy to book, fast to get an appointment in a convenient location. Quality of the repair was very good. Friendly, professional and efficient employees, both on the phone and in the garage. Could not a... See more

Rated 5 out of 5 stars

Vitre fracturée en France, prise en charge par Carglass Belgique, France et International excellente! Plexi temporaire en France et vitre placée en Belgique. Top!

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4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 68% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(2,169)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

They wiggled out of their "Guarantee"

My car front window was replaced. After two days a crack appeared in the bottom corner, it started from the border, no sign of any impact. Called the helpdesk, they said it was still under guarantee and they would replace it. Great. But when went back to the CarGlass dealer, they immediately jumped with two people on it to "prove" that it was not their fault and it was the result of an invisible impact. Their proof was going over the crack in the window with a pen, claiming you could feel a miniscule invisible impact. So no new window. Over the course of the last month it cracked further, making it much worse than it was before I replaced my window for a minor crack.

30 January 2026
Unprompted review
Carglass logo

Reply from Carglass

We are very sorry to hear that your recent experience did not meet your expectations. We would like to discuss your visit in detail to offer you a solution. Please send us a message at customer.solutions@carglass.be with your license plate as a reference." Kind regards, Angela

Rated 5 out of 5 stars

Experts in Carglass

They are experts in carglass.
I have been here twice both the time, the experience was wonderful! We were treated very professionally.
Quick to paper work!
Quick to assess!
Quick to fix!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

My go to car glass repair shop

Carglass never fails in the quality of their service. The reception person speaks very good English so it was really convenient for me. The sms notification was also very helpful to remind me about my appointment and when my car is ready for pickup. Overall great experience and highly recommended

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Vitre fracturée en France

Vitre fracturée en France, prise en charge par Carglass Belgique, France et International excellente! Plexi temporaire en France et vitre placée en Belgique. Top!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Very much recommend

Easy to book, fast to get an appointment in a convenient location. Quality of the repair was very good. Friendly, professional and efficient employees, both on the phone and in the garage. Could not ask for a better service!

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Terrible unprofessional service from…

Terrible unprofessional service from carglass put a temporary perspex windows on back passenger side fixed awfully with a bit of black tape which came unstuck almost immediately, astonished that they actually thought we could drive a car across France with this poor effort

30 June 2023
Unprompted review
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Reply from Carglass

Dear mister Gilmore, So sorry this happend, Was it done by Carglass Belgium? If so, please contact us on customer.solutions@carglass.be so we can find a solution. Kind regards, Koen

Rated 1 out of 5 stars

huge gap between window and trim !

they came out to fix my broken window, did the job fast enough but didn't check to see if my door would open after ! so they had to come out again to fix that and they left a huge gap between my door frame and the window trim ! I told them about it and they asked for a picture I sent them avideo showing the huge gap and then was completely ignored by there manager ! so now I have to go get it fixed by a professional

4 April 2023
Unprompted review
Carglass logo

Reply from Carglass

Dear Sir, We are sorry for this situation. Could you please send your licence plate by mail to customer.solutions@carglass.be. Kind regards Christine

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