CALLIXE Reviews 

Meena made it great. Wish the pillow was a bit stronger.

On numerous occasions it says 49% off but when I’ve tried to buy its always at 20% off. I have pictures of the offer on their site
I
Very disappointed and wish I didn’t get at least 20 advertisements a days
SHAME ON YOU!,,,

Emily walked me through the process and helped me to realize I wasn’t holding the start button long enough! Emily thank you for your patience and how easy you made it for me to be success and not to feel foolish. Great customer service. Thank you so much, you made my day!

Excellent communication with Cher! Helped me thru the replacement process. Good job!!

I have been waiting almost two months. I shelled out $119 and still no pillow. They sent a scam tracking number through 17 Post. It leads nowhere.
I ordered one for half the price on Amazon that came the next day. Shame on this company.

Update 7/23/26 - the company tried to have my review removed claiming my review had advertising or promotional content. The TrustPilot bot concurred and removed my review. I appealed and their Content Integrity Team reinstated my review.
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Update 7/20/26 - the same 49% ad is still running 5 days after my initial contact with the company. They claim Meta keeps running their old ads and offered to honor the advertised discount as a goodwill gesture (after several emails back and forth) but I have already moved on and purchased another product.
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I’m not sure how good or bad their product is but I have a problem with them running 49% off ads and when you actually click the link, the discount is actually 20%. When I contacted them about this discrepancy, they asked for screen grabs of the ad so they could “explain the pricing for that specific promotion.” When I complied, they responded that that specific promotion has ended and that’s why I was only offered 20% off. The ad was still running several days after they told me the promo ended.

I was interested in their product but I will be going with another brand. If they need to hook customers with a deep discount offer but conveniently and with no explanation change the discount by 29%, it reeks of desperate and unscrupulous marketing tactics. No thank you!

Pillow didn't really work for me. It needs to massage more and not just vibrate. Meena in customer service was super helpful in arranging the return. Very patient and knowledgeable

Mhariel provided quick, kind and excellent service. It was much appreciated!

I love the cycle that you’ve programmed into the pillow. It hits all the right spots on me. It’s like my private massage every day. The heat is wonderful. It helps alleviate pain and stiffness that I’ve had for years. Can you design something for painful feet?

I accidentally bought another item which I didn’t want and I reached out and Meena from Callixe customer service department and she was great help!

Be very careful if you are planning to try the pillow and then need to return it under their ‘90 day’ money back guarantee. The return location is in the US and you will be required to pay the return shipping cost!! A very expensive return process to get your money back for a bad product.

On the actual pillow - it’s very noisy (not relaxing at all), the compression does absolutely nothing, and the massage feature is really just noise and clicking under your head - not therapeutic in any way shape or form.

DO NOT WASTE YOUR MONEY ON THIS PILLOW! I wish I had paid more attention to the ‘real reviews’ before I wasted mine.

I really like my pillow and Cher was outstanding! Will definitely deal with again!

This is a scam. The products do not operate - the buttons do not work. I have called and emailed about returning, and have not been able to get return information. Their phone number also no longer works. Complete scam - do not but from this company.

Chona was able to write me promptly when i was weary of the pillow. I appreciate her time and professionalism.

Cher demonstrated customer service at its best!!! She had a professional yet personal approach, she was persistent in making sure the product was delivered and most importantly, she cared for my wife's overall well being. Thank you!

I had purchased the Callixe neck pillow with very high hopes of reliving my chronic neck pain. Although the pillow is very well made it did not work for my neck pain as well as I had hoped. I reached out to Callixe’s customer service to request a refund. I was helped by MHARIEL who worked hard in offering me suggestions and support. MHARIEL was very helpful, professional and worked diligently to help resolve my problem. It was refreshing to have someone that was kind and supportive. Thank you again MHARIEL for your help.

I’m so very pleased that Mhariel replaced my pillow after I told him an issue I had. That is fantastic service, and I couldn’t live without this great massage pillow!

They sent me a dirty pillow, with hair on it, no charging cable, and the battery was completely dead. Initial charge took over 8 hours, and it loses power after about 45 minutes of total/combined use. The focus of customer service is simply to wear you down, ask for multiple photos, videos, with the sole intention of having you give up in frustration. They refuse to answer specific question, ghost you for days at a time, and then start you all over with the same delay game. Very sorry to have wasted my money and time.
UPDATE: I finally was contacted by someone up the chain who eventually issued me a refund, and asked me to revise my review. I'll go 3 stars simply because I was refunded, but the process was exhausting.

I received a defective neck pillow (the traction wasn't working) so I reached out to customer support and connected with Mhariel. I had questions & issues and Mhariel was so kind and patient with me through everything but most importantly, they helped resolve my issue. I am extremely grateful to Mhariel for providing some of the best customer service I've ever received.

Product was shipped in just a black bag that was horrible taped with 3M tape that took me 15 minutes to tear apart. Very disappointed to receive the product in just a drawstring bag, expected a better package presentation with info + illustrations covering features.“0ne Star”

Decided that I didn’t even want to try the product & requested a return + full refund.
Your Customer Service was impressive & Cher was terrific, she listened, understood my frustration & promptly provided all the info needed that I needed to complete the return.
So my negative experience was erased soled by Cher’s special customer service.“Five Stars”