I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
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See what reviewers are saying
I'm very impressed with how quickly it arrived, and I can't complain about the price I paid. What I like most is that you don't have to order much to get free shipping. I'm also very happy with the S... See more
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The original TV series 'Roots' arrived in a nice compact plastic box & all 3 disks look in perfect condition. The reason I'm rating you just 3 stars is because the disks won't play on my blue ray pla... See more
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I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.4
Excellent
190K reviews
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Very fast and reliable service
Very fast and reliable service! Was surprised how fast it was delivered considering the shop isn’t in the uk.five stars ⭐️⭐️⭐️⭐️⭐️
31 January 2026
Reply from Coolshop
Hello Dean,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you found our service fast and reliable, and that the delivery exceeded your expectations. Your five-star rating means a lot to us! ⭐️⭐️⭐️⭐️⭐️
Best regards,
Rita
Coolshop Support Team
My package was supposed to be delivered…
My package was supposed to be delivered on the 28th it's now the 30th and now the package says it will be delivered tomorrow. My package has been sitting the the same facility since the 26th with no movement. When I contacted customer service they said there's nothing they could do, well maybe they could've prevented this by using any other delivery service instead of helthjem, the absolute worst delivery service in all of Norway. I'm canceling my order and any other preorders I've had with them. Never shall I ever buy from coolshop again.
30 January 2026
Unprompted review
Reply from Coolshop
Hi Kwaesi,
Thank you very much for your review and for sharing your experience with us.
We are very sorry for the frustration you have experienced in connection with the delivery – this is of course not the experience we want to provide.
We fully understand how unsatisfactory it is when a package shows no movement for several days, as this naturally creates uncertainty.
In order to assist you in the best possible way, I have requested some additional information so we can investigate the matter further and resolve it as efficiently as possible.
We look forward to hearing from you.
Best regards,
Kristine
Coolshop Support Team
Excellent price excellent delivery…
Excellent price excellent delivery quality service
29 January 2026
Reply from Coolshop
Hi Mr Ruff,
Thank you so much for your review! 😊
We’re delighted to hear that you are satisfied with the excellent price, fast delivery, and quality of our service.
Best regards,
Rita
Coolshop Support Team
The delivery was EXTREMELY slow
27 January 2026
Reply from Coolshop
Hi Martyna,
Thank you very much for your review.
We are very sorry to hear that you experienced the delivery as extremely slow – this is of course not the experience we aim to provide.
If there is anything we can assist you with regarding your order, please do not hesitate to contact our customer service!
Kind regards
Kristine
Coolshop Support Team
Easy and straightforward ordering.
Ordered item that is quite difficult to get in the UK, it was dispatched promptly and despite very bad weather it arrived safely.
27 January 2026
Min "go-to webside" for computerspil
Min "go-to" for computerspil. Rigtig godt udvalg & hurtig levering.
12 December 2025
Great experience!
Great experience!
I ordered an item for my son that wasn’t available where we live now. It came within the timeframe set by CoolShop, and it was well packed for the journey
23 January 2026
Reply from Coolshop
Hello Michala,
Thank you very much for your great review! We're happy to hear that you had a positive experience and that the item arrived within the promised timeframe and was well packed. We hope you son enjoys his gift😊
Best regards,
Rita
Coolshop Support Team
God service
23 January 2026
Super fast delivery & best price in the…
Super fast delivery & best price in the market
21 January 2026
Everything is Cool
I ordered a couple of bronzers. They came to Finland fast enough. Prices are affordable and ordering is easy.
4 January 2026
fast service
21 January 2026
God webbutik og bestillingsprocedure.
10 January 2026
Unprompted review
Reply from Coolshop
Hi Tja,
Thank you for your review! We’re glad to hear that you’re happy with the fast delivery and our prices. We hope you enjoy your purchase and look forward to welcoming you back 😊
Best regards
Rita
Coolshop Support Team
Coolshop is Simply the Best..
Coolshop is Simply the Best..
Gode priser på kvalitetsvarer ..
God service og hurtig levering...
Tøv ikke, Handl..
20 January 2026
Complete wrong item arrived
Item took a while to arrive and when turned up was nothing like what I ordered. Eg i ordered a cleaning solution and a cheap vacuum cleaner turned up.
18 January 2026
Reply from Coolshop
Hello Ross,
Thank you for your review.
It’s absolutely not acceptable that you received a completely different item than what you ordered. Receiving a vacuum cleaner instead of a cleaning solution is possibly a packing error, and we sincerely apologise for the inconvenience this has caused. We’re also sorry that the delivery took longer than expected.
We would very much like to resolve this for you as quickly as possible and therefore i have contacted you by e-mail.
I look forward to hearing from you!
Best regards,
Sarah
Coolshop Support Team
very happy!
the prices and products felt too good to be true, but the reviews were great.. i gave it a shot and it is good AND true! i'm very happy with their good and fast service. they have a lot of items that are difficult to find in europe(collectables).
18 January 2026
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