The monitor we ordered came fast and undamaged with postnord. The monitor itself was good for it's priceю It was AOC Gaming 27G2SAE/BK 27" 1920 x 1080 HDMI DisplayPort 165Hz for 2000 SEK. The order... See more
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I gave my order yesterday morning (5DFK0S2N) with their pledge to sent it at the same day. I havent recieved any confirmation nor "sent" notification from them about my order. Not possible to follow... See more
The speaker works well, but I was sent the wrong colour. Luckily it's just as good for me. I ordered an "out of stock, waiting for delivery" item and the expected delivery time was pushed back 3 tim... See more
Well, what can I say?-- Compu-mail delivers on time, as promised and in quality. The only thing I could say is that it was a bit odd that I received my Ryobi drill not in the original package but in a... See more
Company details
Written by the company
Compumail ApS fungerar som en underavdeling av DCS ApS, och sedan 1994 har vi fokuserat på att sälja IT till privata och små företag. Värt mål är att vera en av Danmarks bästa webbshoppar med fokus på försäljning och support för privatkunder.
Contact info
Høgemosevænget 1, 8380, Trige, Denmark
- + 45 70 252 250
- salg@compu-mail.se
- compu-mail.se
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a ninja foodiemax from this…
I bought a ninja foodiemax from this company. I realised after first use that it’s too big for me. I contacted them and sent back the machine. They refunded without causing any trouble . Thanks
1 July 2026
Unprompted review
RMA being too difficult
Danish speaking auto-answer even though the company is shipping abroad (to other northern countries). Their Swedish website is not up to date, RMA link is void, have to enter their English page to get access to RMA form.
Always judge a company based on how simple they make it for you as a customer whenever there's an issue with your product. Compumail is in the lower tier for sure, never buying anything from them again.
15 July 2026
Unprompted review
Reply from Compu-mail
Hej Mark
Vi beklagar att du har upplevt problem med vår RMA-process och vår webbplats.
Det fel du beskriver är inte något vi tidigare har fått kännedom om eller kunnat återskapa, och vi kan därför inte känna igen det aktuella förloppet.
Vår nya webbplats är nu lanserad med flera uppdaterade funktioner, inklusive hantering av reklamationsärenden.
Skicka gärna ditt ordernummer samt dokumentation av felet till support@compu-mail.se, så undersöker vi det närmare och hjälper dig vidare.
Med vänliga hälsningar
Compu-mail.se
Delivery delay with horrible customer service
Another disaster experience!
Delivery delay with horrible customer service.
I forgot my last bad experience with compu-mail and placed an order again which also ended with drama and a return.
Do not recommend at all. Just pay a little bit more on other platforms and get a better service.
15 June 2026
Unprompted review
Reply from Compu-mail
Hi Abbas
We do not recognize the situation as described in your review.
In this case, you contacted us regarding the delivery status of your shipment, after which we provided the available tracking information from the carrier. When it became clear that the delivery would be delayed, we informed you accordingly and apologized for the delay.
Unfortunately, delays can occur with the shipping provider, which is outside our direct control. We always base our information on the latest updates from the carrier and communicate these as accurately as possible.
We regret that you experienced the delay, but we cannot find grounds for the level of criticism directed at our customer service in this case.
Kind regards
Compumail
Thanks ,fast delivery and good price
Thanks ,fast delivery and good price
4 May 2026
Unprompted review
I am very disappointed with the service…
I am very disappointed with the service quality. The overall experience was extremely poor, and the support I received did not meet expectations at all. Additionally, there has been no proper follow-up or feedback regarding my complaint, which makes the situation even more frustrating.
I hope the company takes customer feedback more seriously and improves both their service standards and communication process.
4 May 2026
Unprompted review
Reply from Compu-mail
Hello
We sincerely apologize that you have had a poor experience with our service and follow-up.
This is not the level we want our customers to experience, and we understand your frustration.
We would like to look into what happened, but we are unable to locate the order without an order number.
Please send your order number to support@compu-mail.se, and we will follow up on the case.
Kind regards
Compu-mail.se
in time delivered
27 April 2026
Unprompted review
Very good experience
Quick delivery, good price for our TV, and excellent help om the phone when we had questions. Absolutely recommended.
14 April 2026
Unprompted review
The speaker works well but wrong colour.
The speaker works well, but I was sent the wrong colour. Luckily it's just as good for me.
I ordered an "out of stock, waiting for delivery" item and the expected delivery time was pushed back 3 times, until it took 11 days longer.
Overall I'm pleased, and the price was the cheapest around so I was accepting of a few small mess ups.
10 April 2026
Unprompted review
Competitive prices and fast service
Competitive prices and fast service
25 March 2026
Unprompted review
Perfect👍👍👍👍
Nothing to complain about! Love this website and highly recommend it 👍👍👍👍👍
20 March 2026
Unprompted review
Leveransen var snabb och smidig
Leveransen var snabb och smidig. Inget att klaga på alls.
9 February 2026
Unprompted review
Great experience
Great experience. Quick delivery. Ordered samsung buds 3 pro. Genuine product
5 February 2026
Unprompted review
Fast delivery
Ordered a Arctic X1-3D desk mount. It was delivered quickly despite the Xmas rush of packages. Highly recommended.
22 December 2025
Unprompted review
Unclear shipment policy
Their shipment policy is non-transparent. Pricerunner shows free shipping but when you go to checkout there is no free shipping available. When contacted they said they have different pricing on each item. So it seems they use it as a hidden extra cost on their promotional items
18 December 2025
Unprompted review
Reply from Compu-mail
Hi J.
We’re sorry that the shipping information came across as unclear.
Price comparison sites like PriceRunner only show limited details, which is why the full and accurate shipping options and prices are always displayed in our checkout.
Shipping costs depend on the size and weight of each item, meaning conditions can vary between products. Free shipping only applies to orders above approximately 1,500 SEK that are small enough to be sent to a specific pickup point, and does not apply to home delivery.
If you have any questions regarding shipping, you’re welcome to contact us at support@compu-mail.se.
Kind regards
Compu-mail.se
I bought a samsung galaxy here
I bought a samsung galaxy here, unopen box and delivery after some days. GOOD!
4 November 2025
Unprompted review
waiting too long for a wrong item
I ordered a mobile phone that was claimed it is hybrid Dual sim. After 15 days of waiting for the phone, when it is arrived, I noticed it is a single sim card
28 August 2025
Unprompted review
Reply from Compu-mail
Hello Davood,
Thank you for your order and for reaching out to us.
The item you purchased is a "dual-sim" phone.
Dual-sim means that you have the option to use two SIM cards with the phone, but this does not always mean that there are two physical SIM slots.
The model you purchased has one physical SIM slot and one eSIM slot (electronic SIM).
This is the way the model is designed by the manufacturer, and unfortunately not something we can change.
We completely understand that this can be a bit confusing, and we hope this explanation helps clarify the situation.
We would be very grateful if you would review our service based on what we can provide, rather than on design aspects decided by the manufacturer.
Kind regards,
Compu-mail.se
They are NOT an authorized GPU distributor!
I was planning to buy a PowerColor GPU and found it suspicious that CompuMail does not list any warranty info on their product page, unlike many other online shops who list a 3-year warranty. For reference, this is an excerpt from PowerColor's warranty page:
> "PowerColor provides warranty for brand new PowerColor (own design) graphics cards purchased thru our authorized distributors and sellers. For more details, please kindly contact our local distributors and sellers where you purchase. To insure your right, please always check with the reseller / purchase store for the warranty details and repair process."
Consequently, I called CompuMail's customer service and asked about the GPU's warranty and was told to refer to the manufacturer about such issues. I also asked whether they were an authorised distributor and was met with a plain "no" (I even asked again to make sure there was no miscommunication).
Now it is clear without a shadow of a doubt that one should not expect any manufacturer warranty support from CompuMail on PowerColor components, and likely many other products too. Of course, I decided to not buy the GPU from CompuMail.
It's baffling how CompuMail thinks it can compete with other shops when they do not even provide one of the most basic things that buyers look for when purchasing PC components.
27 June 2025
Unprompted review
Reply from Compu-mail
Hello GPU Enthusiast,
Thank you for your review and for taking the time to share your concerns.
You are correct that we – like the vast majority of retailers across Denmark and Europe – are not an authorized distributor, but operate as a reseller. This is entirely standard practice in the industry and does not in any way mean that we waive responsibility or legal obligations.
As a Danish retailer, we are fully bound by EU consumer law, which guarantees 2 years of warranty coverage (statutory warranty) regardless of the manufacturer's own policies. This means you are always entitled to support through us if a product turns out to be faulty.
In some cases, manufacturers may offer additional warranty coverage (such as 3 years), but this often requires product registration and purchase through an authorized partner. That additional coverage is at the discretion of the brand and not something we as resellers can guarantee.
We apologize if there was any confusion during the phone call – we appreciate the feedback and will make sure to communicate this more clearly moving forward.
Should you have any further questions, you're always welcome to reach out to us directly. We're happy to clarify our warranty terms or assist with any product concerns.
Best regards,
CompuMail Customer Service
Customer service
Not more than 30-40 min after i made the order ,i emailed the company to cancel because of a second thought,they didn't assist on this because they said that it was impossible,the order is being packed & shipped but I didn't have any notification about this yet .and for closure the order was supposed to be delivered today 27/5 but nothing and no notification that when it will arrive just that " it's on the way " .thank you
23 May 2025
Unprompted review
Reply from Compu-mail
Hello Rezart,
Thank you for your feedback.
We understand your frustration and want to clarify a few points regarding your order:
Once an order is placed and moves into the packing process, we unfortunately cannot guarantee cancellation—even if the request is sent shortly after. Our system is designed for fast dispatch, and this limits our ability to stop or alter an order once it's in motion.
Regarding the delivery delay: we rely on the courier for tracking updates and delivery timing. The package status “on the way” means it has left our warehouse, but we understand it’s frustrating not to have a more precise update. We’re happy to assist you in checking the status further with the carrier if needed.
We appreciate your understanding and are here to help if anything is still unresolved.
Kind regards,
Compu-mail.se
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