Muhammad Tariq

Another week has passed by Euro Car Parts are still holding my money after promising a six-week refund. Multiple chases, repeated promises and not a single manager callback. I have kept records of the communications and can evidence everything stated in this review. At this point, the complete lack of urgency and accountability is utterly unacceptable.”

⭐ 1 STAR — DISGRACEFUL CUSTOMER SERVICE — NEARLY 10 WEEKS WAITING FOR MY MONEY
Euro Car Parts High Wycombe/Loudwater — this is an absolute disgrace.
I made an overpayment and was told by Tracie that my refund would be processed within six weeks. I was specifically assured that by the six-week mark, my money would be back with me.
Six weeks passed.
Then eight weeks.
Now it is approaching TEN WEEKS, and I am still waiting for my own money.
I have been constantly chasing this issue, despite the fact that I should never have had to chase in the first place.
For the past week, every time I have tried to get this resolved, I have been hearing the same thing: “Tracie is on holiday and the manager will call you back.”
Well, the manager has NEVER called me back.
Not once.
I have been waiting since last week for this supposed manager callback, and I am still hearing the same excuse. How many times does a customer have to chase before someone actually takes responsibility?
Tracie promised the refund would be dealt with. That didn't happen.
I was promised callbacks. They didn't happen.
I was told the manager would call. That didn't happen either.
This is not customer service. This is passing the customer around, making promises and hoping they eventually give up.
And the attitude from some of the people I have spoken to has been extremely rude, dismissive and completely unhelpful. Nobody seems interested in taking ownership of the situation.
Let's make this very simple:
You have had my money for nearly TEN WEEKS after I was told I would receive it within SIX.
I don't want another excuse.
I don't want another “someone will call you back.”
I don't want to be told again that the manager is going to contact me.
I WANT MY MONEY REFUNDED.
For a company like Euro Car Parts, the fact that a straightforward overpayment refund can drag on for nearly ten weeks is completely unacceptable.
The worst part is the lack of communication and accountability. If I hadn't chased, I genuinely don't know whether anyone would have bothered contacting me at all.
This experience has completely destroyed my trust in this branch.
Nearly 10 weeks. Multiple chases. Broken promises. No manager callback. No refund.
Absolutely pathetic.
If this is how Euro Car Parts High Wycombe/Loudwater treats customers when they are owed money, customers should seriously think twice before assuming that getting an issue resolved will be straightforward.
SORT IT OUT AND RETURN MY MONEY.