Refund not received after cancellation
I reserved an apartment through Spotahome, but just two days before my scheduled move-in, the landlord cancelled the reservation by mistake. The cancellation happened because, instead of arranging a check-in with an agent for the apartment viewing, the landlord cancelled the booking.
I was informed that my money would be refunded within 5 business days, but until today I have still not received the refund. The amount involved is significant, and I am now left unsure whether I will get my money back.
I have tried contacting Spotahome support, but I have not received a proper response or solution. This lack of communication has made the situation even more stressful.
I hope Spotahome takes responsibility, improves its customer support, and resolves my refund issue as soon as possible.
Reply from Spotahome
Hello Mário,
We are very sorry for the frustration and stress this unexpected last-minute cancellation has caused you.
Please rest assured that we have received your request and our support team is currently reviewing it. They will get in touch with you as soon as possible with a direct update on the matter.
Thank you for your patience while we work to resolve this for you.
The Spotahome Team