It is not convenient that my order was…
It is not convenient that my order was sent directly to a locker that only accepts BankID identification, without any option to change it to another pickup point, even with an extra charge. Not everyone has BankID, and if this is required, it should be clearly stated before placing the order.
Reply from ICANIWILL
Hello!
Thank you so much for your review 😊
We’re sorry to hear that the delivery option was inconvenient for you. We understand that it can be frustrating if the parcel is delivered to a locker that requires BankID, especially if this was not expected.
The choice of locker and identification requirements are handled by Instabox and are unfortunately not something we at ICIW can control directly. However, we understand that this affects the overall delivery experience, and we appreciate your feedback regarding clearer information before placing an order.
Thank you for taking the time to write to us & we wish you a great day!
Kind regards
// ICIW team ❤️