Jason P

I rang powershop last week and was on hold for 1 hour and 15 minutes. They answered and put me on hold for another 5 mins then it only took 5 mins to answer my question. I will never get that time back. They don't offer call backs either. Today I had to ring them again and I've now been on hold 20 mins and counting. Customers service is not a priority for this company

This system does not track inventory. We have wasted the last 8 months of time and money battling with this company trying to find out why it does not track our stock and no one is helping us work it out. Our inventory is always out. We done a full stock take last week and 60% of our inventory is out. We reluctantly stock adjusted all the stock that was out and got it back to normal. Within 2 days one of our SHUs was 60 bottles out!! The only support is a foreign call centre and they don't know the answers so have to go away and ask someone, then come back days later with an answer, I ask another question about it, same thing, they go away to ask someone else for the answer then days later they might get back to you. Answers to serious system issues can take over a week all the while my business is suffering and most of the time they have no answer for you. Ive had support tickets open for weeks with no answers. They don't even respond now. If I email a question I just get an automated response with a support ticket lodged Then I wait for days on end. I had a serious issue yesterday and tried to ring support twice and it just rings then hangs up. 0 support yesterday and we pay for the highest level of support. When it come to the money side of unleashed EG monthly sales, weekly sales in Unleashed. Those numbers will never be correct and will always be wrong, this has been confirmed to us via Email from the support team that we cannot trust those numbers even though they try to get you to connect you unleashed account with your accounting. They claim to have amazing forecasting in Unleashed. It is impossible to understand. We had a call with Alicia to help us understand the forecasting side and she said that "even our best programmers struggle to understand the forecasting side". What a joke! how am I meant to understand it if the people that built don't. Right at the start we had lazy Tyler, who is a team leader reach out and say he is going to help with all the issues in the system. The first he said to us on our call is that we are welcome to go somewhere else!!! Not "we want to make this right" or "we are here to help" just you can leave if you want. After about a week and a half he realised that the unleashed system was failing somehow so he just sent an Email that said from now on rour first point of support is the AI chat. He just washed his hand of us and we never heard from him again. The last 3-4 emails I sent him asking for help were ignored. They do not care about their customers at all! Im looking at our materials right now and some materials are over 2000 out and that is after our end of year stocktake at the end of march when all of stock was correct. This business is run by lazy people

If you have a very small business with little sales and not many materials this may be a fit for you. We used them for a year or two but soon after we signed up the system limitations came thick and fast. The nail in the coffin for me was when I asked the support team how to see how much of an ingredient we used in a time period. They told me that we cant see that, but if we pay, and moved up to the next teir we would have that option. THATS CRAZY!! Bare minimum, with any ERP system, you should be able to see how much of an ingredient you have used over a month or week. That should be one of the most basic functions it has at the lowest teir. That is what we got the system for. But no one told us of that limitation when we had our first call with them, Obviously.

Just a whole lot of foreign companys claiming to be in New Zealand then drop ship once you purchase. Trade me doesnt care at all. Greedy money grabbing Trade me just helping lying over seas companys