All good 👍🏼
I had an issue, but it was all set quickly and professionally. All good, will order again, and recommend it.
Reply from HANS NATUR
Dear Alca,
thank you for your feedback and please accept our sincere apologies for the inconvenience and frustration caused.
After reviewing your order, we found that the parcel was unfortunately returned to us by DHL before leaving the export parcel center due to missing customs data being transmitted electronically. As a result, the order could not be delivered to you.
We also checked the refund status with our accounting department. Unfortunately, your refund was not processed automatically as intended because of the payment method used. This issue has now been resolved and your refund was processed today.
We are very sorry for the delay during this process. Thank you for your patience and understanding.
Kind regards,
HANS NATUR