Going downhill fast
Having been in business with TransIP for over a decade before they rebranded to team.blue, they have since regressed into going back on their promises, being too expensive and having customer support that can not or will not answer basic questions, saying certain options are impossible even though they have been in use for years. I have since moved away from any of their (or their subsidiaries) services.
Reply from TransIP
Hi Ted,
You are correct that we have been part of team.blue for several years now. Being part of such a large organization should only bring advantages for you as a customer. Over the past few years, for example, our product portfolio has expanded significantly, allowing us to offer our customers a more complete range of services and products.
That said, I am sorry to read that this has not been your experience. That is certainly never our intention. You mentioned several points that genuinely concern me, and I hope you would be willing to elaborate a bit further.
You indicated that we have gone back on our promises. Could you clarify what exactly you mean by that and which promises you feel were not kept? A promise should be a promise. You also mentioned Customer Support not answering basic questions and certain options no longer being possible even though you have been using them for years. I would very much like to understand those points as well.
We truly value feedback, and your review is important to us. I hope you would be willing to be a bit more specific so we can look into this for you, resolve any issues, and make structural improvements where necessary. Could you please send the details through a message from your control panel addressed to Beau? I would be happy to review it personally.