I would give zero stars if I could
I would give zero stars if I could, I am at the point that if I see DPD as the delivery service for an online purchase I just don’t make the purchase.
Their employees lie each single time and refuse to arrive to your address to finish their delivery, they will just reroute everything to the closest pick up point and call it a day. DPD also offers one of the poorest customer service I have ever seen where filing a complaint is borderline impossible.
My latest adventure with DPD not only had them not show up to my address but also now there is no updates anymore on my package as it seems lost or misplaced.
Honestly their whole operation almost seems fraudulent, you pay them to deliver something at your home and instead you always have to go pick it up yourself at a point of their choice.
Edit: somehow on the website it shows 60%+ of positive reviews for them in the summary yet when you go read the reviews they are almost all negative with 1 or 2 stars, I would not be surprised if they were manipulating their rating too, when in the habit of lying to the customer it’s hard to trust anything.