My registration process
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I believe the process could have been completed earlier.
Thanks to Daniela from Octopus Energy team, she reached out to me personally, addressed my concerns. I appreciate the customer service response and the way they handled the situation.
Reply from Octopus Energy Germany
Hi Burak,
Thank you for your honest feedback. We are truly sorry that the start of your contract was delayed – we completely understand how frustrating this situation has been for both you and your landlord.
Unfortunately, the switching process is often tied to rigid market deadlines that are largely beyond our control. Nevertheless, our goal is always to make the transition as smooth as possible.
To clear this up for you, I will reach out to you personally to take a closer look at your case and find a solution together.
Love&Power Daniela+ Team Octopus 🐙❤️