SM

SM

United Kingdom

Reviews

Review of Hilo by Aktiia

Rated 1 out of 5 stars

Very poor customer support

First purchased 2024 and all working fine. Unfortunately my bracelet fell off my wrist 18 days ango and customer support very slow to respond to request to replace it. I have sent 8 emails over the course of 18 days and still have not had a satisfactory response. There is no phone number to call. Very disappointed with the service.

13 June 2026
Unprompted review

Reply from Hilo by Aktiia

Dear Customer,
Thank you for your feedback. We would like to investigate your experience further.
To assist you properly, please reach out to our support team with your account details or email address:
support@aktiia.com or visit: https://support.aktiia.com
Our team will review your case and contact you directly.
Best regards,
Hilo Support Team

Review of FatFace

Rated 1 out of 5 stars

Worthless gift card

I was given a £20 voucher card by my sister for Christmas 3 years ago and just went into a fat face store to redeem. I was told it had expired. There is no expiry date on the card and they refused to redeem it. Very disappointing experience

9 April 2026
Unprompted review

Reply from FatFace

Hi there,
Thank you for taking the time to leave your review.
We can confirm that the terms and conditions of our gift cards are printed clearly on the rear of the gift card themselves, and also on our website. Gift cards are valid for two years from the original purchase date.

Thank you, LE

Review of Evri

Rated 1 out of 5 stars

Delivery instructions not followed by…

Delivery instructions not followed by driver, item left on from door step and parcel stolen. complaint immediately raised with EVRI. Two days later same incident happened, complaint immediately raised with EVRI and to date no satisfactory response from EVRI. Message with generic response from EVRI on Trustpilot means nothing, they have my tracking number but have not responded by email to my concerns.

27 March 2026
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

Review of Columbia Sportswear

Rated 1 out of 5 stars

Poor service, different size received

I ordered two pairs of ladies cropped hiking trousers, UK size 12 and 14. I received size 8 and 10. Ordered nearly two weeks ago, returned immediately when received and still waiting for refund. Very poor service.

4 March 2026
Unprompted review

Review of Magimix (UK) Ltd

Rated 1 out of 5 stars

Poor experience purchasing a damaged 3200XL food processor online

Purchased 3200XL food processor online. When it arrived the item was damaged and I sent by email a video and photos showing fault and damaged packaging. Item collected 4 days later and refund finally arrived 11 days after collection. Very difficult dealing with customer services as they respond to emails over 24 hours later. If there had been a phone number to call it would have been very helpful but there is not one available.

25 November 2025
Unprompted review

Reply from Magimix (UK) Ltd

Thank you for your review.

Sorry to hear your food processor arrived damaged on delivery and that this affected your overall experience. While we take great care to package our products securely, damage can occasionally occur during transit due to factors outside our control, and we appreciate you emailing us photos and a video so we could resolve the issue for you.

On the same day that our Customer Care team received report of the damaged delivery, a collection of the damaged item and a replacement machine was offered. As you preferred a refund, the team arranged a collection for the earliest date that was convenient for you.

Once the item was collected, the refund was processed in line with our policy, which allows up to 14 days for returned items to be received, inspected, and refunded. We appreciate that waiting for this process to be completed can be frustrating, even when it is within our standard timescales.

Our Customer Care team aims to respond to all enquiries within one working day, and we confirm that your messages were replied to within this timeframe. While we understand your comments regarding phone support, this service has recently been removed, and our team did everything possible to support you via our online service desk during this period.

We are sorry to hear you did not have a positive purchasing experience and would like to extend our thanks again for taking the time to leave a review.