Salima Bikdiche

I placed my order well in advance because it was a birthday gift for my husband, and we were due to travel abroad the day after the expected delivery. Unfortunately, the delivery took much longer than expected.

The parcel was eventually marked as a failed delivery, even though I stayed at home all day waiting for it. I contacted DPD myself and even offered to collect the parcel from the depot to make sure I received it before travelling, but they refused to allow collection or arrange delivery that day.

As the retailer, I believe MyOrigines has a responsibility to work with reliable delivery partners and to support customers when deliveries go wrong. Instead, I was left chasing the courier myself with no real assistance.

I ordered in good faith and planned ahead, yet I still didn’t receive the gift in time for my husband’s birthday. The whole experience was stressful and very disappointing.

I won’t be ordering again unless the delivery service and customer support improve.

I am extremely disappointed with this delivery experience. The delivery took far too long from the moment I placed my order, and trying to get help when there was a problem was incredibly frustrating. It was very difficult to reach customer service and get a clear answer.

My parcel was supposed to arrive today because it is a birthday gift for my husband, and we are travelling abroad tomorrow. I stayed home all day waiting and expecting the delivery. The tracking showed a failed delivery, even though I never heard a knock or received any attempt to contact me. Later, I was told the driver had taken a picture of my home, but I still did not receive the parcel.

I contacted DPD to try to find a solution and even offered to go and collect the parcel myself from the depot. They refused collection and also refused to arrange delivery on the same day, leaving me with no option.

This has been a very stressful and disappointing experience. I only wanted to make sure my husband received his gift on time, but the poor communication, long delivery time, and lack of support completely ruined that plan.

I expected much better service and customer care.

I am extremely disappointed with this delivery experience. The delivery took far too long from the moment I placed my order, and trying to get help when there was a problem was incredibly frustrating. It was very difficult to reach customer service and get a clear answer.

My parcel was supposed to arrive today because it is a birthday gift for my husband, and we are travelling abroad tomorrow. I stayed home all day waiting and expecting the delivery. The tracking showed a failed delivery, even though I never heard a knock or received any attempt to contact me. Later, I was told the driver had taken a picture of my home, but I still did not receive the parcel.

I contacted DPD to try to find a solution and even offered to go and collect the parcel myself from the depot. They refused collection and also refused to arrange delivery on the same day, leaving me with no option.

This has been a very stressful and disappointing experience. I only wanted to make sure my husband received his gift on time, but the poor communication, long delivery time, and lack of support completely ruined that plan.

I expected much better service and customer care.

Very satisfied 😊 the order arrived quickly.

I ordered hair supplements from Discount Supplements on 23 October 2025, and what I received was absolutely shocking. The products they sent me have an expiry date of 11/2025 — meaning they expire in less than one month from the date I received them on 25 October 2025.
This is completely unacceptable, especially for a product meant to be consumed daily. Sending customers items that are about to expire shows a complete lack of quality control and care for customer safety.
If I hadn’t checked the date, I could have taken something unusable. This experience has made me lose all trust in this company. I will never order from them again, and I strongly advise others to double-check everything they send.