JC

Product looked nothing like it was expecting - and harvey norman offer no option recifty. I purchased a headboard with a "rustic" finish - what I got looked nothing like the pictures in the ad. Harvey Norman said they went back to the manufacturer and were told "it is what it is". I subsequently received contact from the manufacturer who had no record of any communication. They collected the piece, re-worked it to how I wanted it to look, and return delivered. Exceptional service from the manufacturer. Absolutely appalling service from Harvey Norman.

If I could give ZERO stars I would. Same as other comments - goods "in transit" but never arrived. Not a single reply from multiple emails sent to the supplier. Request for updates ignored. Request for refund ignored. I also checked reviews prior to purchase and these seemed OK - but have now all vanished. Absolutely do not trust!