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I recently visited the worst branch of Rolex I’ve ever been to. The store located at 7007 Friars Rd, San Diego, CA 92108 , As I approached the store, the door was locked for security reasons. When I entered, the attendant informed me that the door was kept closed for security, which was understandable. However, I inquired if there was a sign indicating that the security guard should be the one to open the door for customers. To my dismay, she confirmed that there was no such sign. After this incident, I decided not to purchase any watches. The poor customer service experience left a lasting impression, and I would never recommend this store to anyone.

Avoid Tesla Energy — Extremely Unprofessional and Disrespectful Experience

This has been one of the most frustrating and disappointing customer service experiences I’ve ever had. I’m a disabled U.S. Army veteran, and I had a Tesla Powerwall system installed at my home. From the very beginning, the installation resulted in serious electrical issues, including a non-functional breaker and no power in one of my backyard outlets — a clear safety hazard.

I contacted Tesla immediately and have sent over 30 emails over the course of six months trying to get this resolved. Despite multiple technician visits, nothing was fixed. When a technician finally did come out, he chose to install a damaged, unreliable outlet, even though I offered him a new outlet from my closet. He refused to use it. Later, it turned out that the outlet he installed wasn’t even working.

After months of back-and-forth, someone from Tesla’s Energy Resolutions Department reached out to try to fix the issue. However, by then I had already paid for the repair myself — in cash, because I couldn’t wait any longer with a hazard on my property. Because I didn’t have a formal receipt, Tesla refused to compensate me, even though their own technician had confirmed the issue was due to their original poor installation.

I also made Tesla aware, in writing, that I live with a service-connected disability that affects memory (protected under the ADA), and I specifically requested reasonable accommodations. Tesla ignored this, continued to pursue an unjustified $300 charge, and showed zero regard for my situation or my rights.

This company has shown a total lack of professionalism, respect, and basic human decency throughout this entire process. No accountability. No empathy. No solutions. Just delays, dismissiveness, and blame-shifting.

I strongly urge others to stay far away from Tesla Energy. If this is how they treat veterans and people with disabilities, it says a lot about their corporate values. This experience was not only disappointing — it was shameful.