AMotherOfTwo

They don’t even deserve 1 star.

Leaving a single mother , with a sick child and endless medical appointments in the lurch with no car is disgraceful.
And on top of that taking endless time to make a full refund. I was sent a brand new electric car Kia EV3 with an electric system fault - fault of the Finn Delivery Driver who shouldn’t have brought it to me when the red light came on whilst he was en route to me - I never got to drive it. It sat for a day and a half before it was towed by ADAC and then sent to Dessow for supposed repair. Even to arrange all of it was left to me without Finn ever being available fully. I finally thought I was getting somewhere when one Finn rep said he would be in charge and would sort it all out including compensation for all the wasted time , stress and effort but then continued not to respond to me, after asking me what I wanted to do next ( get another car, wait for repair or cancel my contract ) I told him to wait for repair or give me the same car or an upgrade to Kia EV6 - I heard nothing back whatsoever until I got Schufa threats for a payment I was waiting for Finn to adjust as I was refusing to pay for a car delivery for a car I never got to use - if I got it in the end they could have move this to my following month’s payment however, the car was unrepairable so why was I expected to pay for its delivery. Suddenly 10 days later , I got told my contract is terminated and the replacement car ( an old VW T- Cross ) has to be returned immediately. For someone who is a full time teacher , single mother and dealing with medical issues, this was ridiculous. I was then told to apply for a new subscription. I did that and today they cancelled it claiming too many outstanding payments are out from the old contract and I cannot have a subscription with Finn. They could have simply moved over the deposit and kaution to another vehicle. They are sitting with my money 2783 euros now and I am waiting for it to be returned so I can urgently get a car elsewhere ( they easily could have easily given me another vehicle. ) I am shocked at the service I have been provided and how their go to is to just ignore you. I have written the complaint in full. I advise you not to bother going to them as they lack integrity and basic customer service.