I love the online experience but there’s a human connection gap. Leasing a car is an important decision, I’ll feel safer and in better hands if there was someone I could speak with on the phone or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad customer service related to payment reconciliation. There is a small amount in dispute, which they claim, that they paid to us back, but it never has landed on any of our bank accounts. Base... See more
Company replied
I’ve just received my second car from FINN and the whole process was flawless. Returning my first car and getting the new one was incredibly smooth — no issues, no extra charges, nothing unexpected. E... See more
Company replied
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected. Only feedback is the... See more
Company replied
Company details
About FINN
Written by the company
Große Auswahl
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Deine Vorteile mit FINN auf einen Blick
Written by the company
- Rundum-Sorglos-Paket
- Du buchst dein neues Auto zum monatlichen Fixpreis ohne versteckte Kosten.
- Kurze Laufzeiten
- Du entscheidest, wie lange du dein neues Auto fährst. Profitiere von unseren kurzen & flexiblen Laufzeiten.
- Haustürlieferung
- Wir liefern dir dein neues Auto deutschlandweit zu deinem Wunschtermin direkt vor die Haustür.
Contact info
Germany
- finn.com
Einfach Auto fahren
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad customer service related to…Payment processing reconciliation
Very bad customer service related to payment reconciliation. There is a small amount in dispute, which they claim, that they paid to us back, but it never has landed on any of our bank accounts. Based on this they have issued invoice, which we are expected to pay. We refuse. They promised to send us a proof of payment. In the meantime, they have send a case to Debtist and we received multiple requests to pay an amount, which is already three times higher than initial one. Any emails re reconciliation have a standard answer - we are working on your case. Still our credit history is deteriorated.
13 July 2026
Unprompted review
Reply from FINN
Hello Yulia,
Thank you very much for your feedback.
We would like to review your inquiry internally and work with you to find a suitable solution.
Unfortunately, we are unable to clearly identify you based on the information we have. So that we can assist you quickly and personally, please contact us at reviews@finn.com or via Trustpilot and provide us with additional details, such as your contract number or the account holder’s email address.
We look forward to hearing from you and working with you to find a solution to your issue!
Best regards,
The FINN Team
Extra 19 euros monthly on my subscription because my EU driver license does not have the date of my previous EU license.
They are enforcing an extra 19 euros monthly fee on my subscription because my newest license is less than 2 years old, and they disregarded my previous EU driver's license.
For context,
- I have a German driver's license, which is less than 2 years old based on a non-EU license.
- I also have a Czech driver's license based on a non-EU driver's license, which is more than 2 years old.
- I have held a non-EU driver's license for almost 20 years.
3 July 2026
Reply from FINN
Hello,
Thank you for reaching out to us and for sharing the details of your situation!
First of all, we would like to sincerely apologize for any inconvenience caused and we fully understand your concerns regarding the additional fee and the assessment of your driving license history.
We understand that your previous driving experience and the different licenses you have held are important aspects of your situation. At the same time, we need to ensure that all requirements are reviewed and applied fairly and transparently for all customers based on the applicable criteria.
Nevertheless, we would like to take a closer look at your individual case. We will carefully review the information you provided and our responsible team will assess your request in detail. We will get back to you separately as soon as the review has been completed.
Thank you for your patience and for giving us the opportunity to look into this matter. We appreciate your understanding and will do our best to clarify the situation for you!
Best regards,
The FINN Team
The worst company I have ever dealt…
The worst company I have ever dealt with. Avoid them 100%
I would never recommend this company. At the end of my subscription, I received a final invoice with unjustifiably high charges amounting to thousands of euros.
This was my second subscription with them. During the contract, I was given a damaged car with a malfunctioning air conditioning system. The vehicle spent almost a month in the repair shop, yet I was still charged my full subscription fee, including for a second month. On top of that, they kept the rental replacement car while continuing to charge me for the subscription.
Their customer service is extremely poor. They do not respond to emails or registered letters. If they tell you to contact them by email, phone, or anything else, don’t waste your time—they never answer. The only solution now is legal action. When they do reply, it is infrequent and provides no clear explanations or resolutions.
Overall, this has been a terrible experience. I strongly advise anyone considering this company to stay away.
3 July 2026
Unprompted review
Reply from FINN
Hello Mikaella,
Thank you for your feedback.
We would like to review your request internally and work with you to find a suitable solution.
Unfortunately, we are unable to clearly identify you based on the information we have. In order to help you quickly and personally, please contact us at reviews@finn.com or via Trustpilot and provide us with further details such as your contract number or the email address of the account holder.
We look forward to hearing from you and working with you to find a solution to your concern.
Best regards,
The FINN Team
Update:
Hello Mikaella,
Thank you for taking the time to share your experience with us!
First and foremost, we would like to apologize for the inconvenience you experienced. We are truly sorry to hear that you were dissatisfied with several aspects of your subscription. We take your feedback very seriously and will use the points you have raised to further improve our processes and communication.
Regarding the final invoice, we would like to explain that it is based on an independent vehicle appraisal, which is prepared by a neutral expert after the vehicle has been returned. Only damage and loss in value that exceed normal wear and tear are taken into account. The amount of any depreciation is determined by the independent appraiser based on various objective assessment criteria.
At the same time, we are very sorry that you felt our service and communication did not meet your expectations. Providing transparent, fair, and customer-focused support is very important to us, and we regret that this was not your experience.
Thank you again for your honest feedback. Comments like yours help us continuously review and improve our processes.
We truly appreciate you sharing your experience, and we will pass your feedback on internally as part of our ongoing efforts to improve!
Best regards,
The FINN Team
I have been a client of Finn for 4…
I have been a client of Finn for 4 years, and I just made my 5'th year subscription. As long as Finn exists, and it is possible, I will be a Finn enjoyer.
25 June 2026
Reply from FINN
Hello Cristina,
Thank you so much for taking the time to share your wonderful feedback! It's fantastic to hear that you've been a loyal FINN client for four years and have just renewed for your fifth. Your dedication and trust mean a lot to us, and we are delighted to know you're such a dedicated FINN enjoyer. We look forward to continuing to provide you with an excellent experience for many more years to come!
Best regards,
The FINN Team
Very easy and quick way to lease a car
Very easy and quick way to lease a car. Happy with the service and the product availability.
20 June 2026
Reply from FINN
Hello Michele,
Thank you very much for your fantastic 5-star review! We are delighted to hear that you found the car leasing process easy and quick, and that you are happy with our service and product availability. We wish you a pleasant journey with your new car and look forward to having you as a satisfied customer.
Best regards,
Your FINN Team
Anything wrong
Anything wrong - Will never replay agan and Will also recommend friends not to take it.
It is a rob (eg wheel that explode for industry problem and I need to pay). I also received the answer below that demonstrates exactly what I was saying regarding the credibility of FINN - no fault, you pay. NEVER RENT A CAR WITH FINN, all is hidden in their wonderful conditions
17 June 2026
Reply from FINN
Update:
Hello Alessandro,
Thank you for reaching out regarding the damage costs and the associated deductible.
We understand that this is a frustrating situation; however, we are unable to waive the deductible in this case. Please find the details regarding our insurance policy below:
According to our General Terms and Conditions, the agreed deductible applies to any damage sustained during the subscription period, regardless of the specific circumstances.
A waiver of this fee is only possible if there is proven third-party liability (where another party is found at fault and their insurance covers the cost).
We appreciate your understanding that we must adhere to these insurance guidelines to ensure consistent service for all our customers.
Kind regards,
Your FINN Team
Hello Alessandro,
Thank you for taking the time to share your experience.
We are sorry to hear that you feel disappointed. We understand that unexpected costs can be frustrating, especially when there are differing views on the cause of the damage.
We would like to review your case internally and better understand what happened so that we can work with you to find a suitable solution.
To help us investigate your concerns, please contact us at reviews@finn.com or via Trustpilot and share additional details such as your contract number or the email address associated with your account.
We appreciate the opportunity to look into this matter and look forward to hearing from you.
Kind regards,
Your FINN team
Reply from FINN
Hello Nelly,
thank you so much for your positive feedback! We are very pleased to hear that everything was smooth and easy for you. We appreciate you taking the time to share your experience with us. We look forward to continuing to provide you with a great service.
Best regards,
The FINN Team
A Nightmare with FINN – Held Hostage by Vague Delivery Dates
Update:
I'm very happy that everything worked out! After my husband left a review and contacted the company on LinkedIn, their team replied quickly, found another car, and delivered it very fast.
Even though the new model is a bit more expensive, they kept the original price from our first contract, which we really appreciated.
We're both happy with the result. I just wish it hadn't taken so much time and effort before someone from the management noticed the problem.
=================================
My husband’s company arranged a car rental through FINN for his work. It turned out to be a terrible mistake.
Everything went smoothly—until the contract was signed.
When we ordered the car, we were promised delivery by June 17th (Contract number: 59800647814, in case FINN wants to verify this on their end). Based on that date, we planned our vacations, trips, and family schedule.
Then came the shock: customer support informed us that the car will not arrive on time. When will it be delivered? They have no idea. Their only response, for an entire week now, has been: “As soon as we know, we’ll let you know.”
My husband is stunned, and so am I. We currently feel like hostages, and here’s why:
The Cancellation Trap: We can only cancel the contract without penalties after a 6-week delay from the promised delivery date. Otherwise, we lose money—and I honestly don’t even know what happens to the €1500 fee that’s charged at every contract signing.
No Delivery Date in Sight: They still cannot give us a new date. We’ve been waiting a week for an update, and we still hear: “We’ll tell you as soon as we know.” How are we supposed to plan anything under these conditions?
The "Available" Insult: On their website right now, the exact same car is available (even in two colors!) with a delivery time of just 2 weeks. When we asked to switch our order to one of these available cars, they flatly refused.
No Escalation: There is no way to escalate this issue to a manager or someone with real authority. We are stuck in a loop with no solutions.
To make matters worse, when the first delay appeared, the website offered us alternatives—the same cars, but for €100 more per month. This makes me suspicious: Is this part of their strategy? Are they intentionally delaying deliveries to pressure customers into either paying more or forfeiting their €700 cancellation fee?
We are in a state of shock. We are now desperately scrambling to find alternatives and reorganize everything for ourselves and our children.
I will keep you updated as this unfolds. But for now, please think twice before using FINN.
16 June 2026
Unprompted review
Reply from FINN
Hello,
Thank you for sharing this—and we are truly sorry.
What you and your husband are going through is not the experience we want for our customers, and we completely understand why you feel the way you do.
We are thoroughly reviewing the situation on our side and are fully committed to working through this together with you until we find a solution that works.
Warm regards,
Your FINN Team
Update on 24.06.26:
Hello,
We have been in direct contact and were able to work together to find a suitable solution. According to our records, the vehicle delivery was successfully completed.
We sincerely hope that everything went smoothly and that we were able to demonstrate how important your satisfaction is to us.
Our goal is always to resolve issues as quickly and fairly as possible, and we hope we have been able to restore your confidence in our service.
Should you have any further questions or concerns, please do not hesitate to reach out to us. Our support does not end with the delivery, and we are always happy to assist you.
Thank you again for giving us the opportunity to address your concerns.
Kind regards,
Your FINN Team
Ups and Downs
Car is so, so. Handover got cancelled twice and happened 2 weeks after the agreed date. Customner service representatives are amazing.
12 June 2026
Reply from FINN
Hello Marcello,
Thank you very much for your feedback regarding your vehicle and the service provided so far.
I am very sorry that the handover of your vehicle had to be canceled twice and that the delivery was consequently delayed by two weeks. I completely understand that this is frustrating and does not meet the standard we aim to provide to our customers.
We take your feedback very seriously and are already working intensively to steadily improve our internal processes as well as our communication regarding delivery delays to avoid such situations in the future. However, I am very pleased to hear that you were satisfied with the support provided by our colleagues in Customer Service.
Best regards,
Your FINN Team
Quick easy booking service
Quick easy booking service! I have been with Finn for over 6 months now and I will renew my contract. The car is very new and the prices are affordable! Highly recommended!
4 June 2026
Reply from FINN
Hallo Ivone,
vielen herzlichen Dank für Ihr tolles Feedback und Ihre Zeit! Es freut uns sehr zu hören, dass Sie mit unserem Buchungsservice so zufrieden sind und uns nach über sechs Monaten treu bleiben möchten. Dass Sie die Neuwertigkeit des Autos und unsere Preise schätzen, bestärkt uns in unserer Arbeit.
Wir freuen uns sehr darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Terrible service
Terrible service. The brand new car I leased broke down within 24 hours and I had to organise everything from it getting towed to the garage to finding a rental car to replace it. There were 4 different parties involved who all didn’t communicate with each other, leaving it up to me. FINN doesn’t answer urgent emails for days and then expected full leasing fares even though I was stuck with a tiny rental car and all the stress of the situation . Absolute nightmare and very unorganized and unprofessional. I don’t know who runs that business but it has the feeling of a couple of 18 year old economics students, who thought they had a bright idea. Doesn’t work in the implementation. I’ve heard similar stories from other customers. They drive down their own costs at the costs of the customers.
9 June 2026
Reply from FINN
Hallo Kiri,
vielen Dank für Ihr Feedback.
Wir möchten Ihre Anfrage intern prüfen und gemeinsam mit Ihnen eine passende Lösung finden.
Leider können wir Sie anhand der uns vorliegenden Informationen nicht eindeutig identifizieren. Damit wir Ihnen schnell und persönlich helfen können, kontaktieren Sie uns bitte unter reviews@finn.com oder über Trustpilot und teilen Sie uns weitere Details mit, wie beispielsweise Ihre Vertragsnummer oder die E-Mail-Adresse des Kontoinhabers.
Wir freuen uns darauf, von Ihnen zu hören und gemeinsam mit Ihnen eine Lösung für Ihr Anliegen zu finden!
Viele Grüße
Ihr FINN-Team
Reply from FINN
Hallo Nandita,
vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie bisher gute Erfahrungen mit uns gemacht haben.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Grüße vom FINN Team
I love the online experience but…
I love the online experience but there’s a human connection gap. Leasing a car is an important decision, I’ll feel safer and in better hands if there was someone I could speak with on the phone or at least a fast mode of communication when you have questions or issues
I completed my car application, but it took a while before I got any update and I couldn’t speak to anyone to ask about the process.
Like I said, it’s an important/expensive decision, speaking to a human would help the process
29 May 2026
Reply from FINN
Hello Oluwapelumi, thank you so much for your feedback and for sharing your experience with us.
We are pleased to hear you appreciate our online experience. We understand that leasing a car is an important decision, and we acknowledge your desire for a direct and faster mode of communication, especially during the application process. Your comments are valuable as we continuously work to enhance our service and ensure every customer feels well-supported.
Best regards,
the FINN Team
Very happy with the services
Very happy with the services, amazing response and very quick service highly appreciated
30 May 2026
Reply from FINN
Hallo Nadir,
vielen Dank für Ihr positives Feedback und die Zeit, die Sie sich dafür genommen haben. Es freut uns sehr zu hören, dass Sie mit unserem Service und der schnellen Bearbeitung so zufrieden sind. Wir freuen uns darauf, Sie auch weiterhin bei uns begrüßen zu dürfen.
Grüße vom FINN Team
The customer service when it comes to…
The customer service when it comes to damages support is very poor.
27 May 2026
Reply from FINN
Hello,
Thank you for your feedback.
We take your concern seriously and are already looking into it internally. We'll get back to you as soon as possible.
Best regards,
Your FINN Team
UPDATE:
Hello,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were not satisfied with the support you received during your damage case. We understand that dealing with a damage situation is stressful enough on its own, and that smooth, reliable communication is especially important in those moments. The experience you described does not reflect the standard we aim to provide.
We have already reached out to you directly to address the matter. The communication in your case, both on our end and from our claims partner, did not run as smoothly as it should have, and we apologize for that.
Your feedback is taken seriously and will serve as a concrete opportunity for us to review and improve how we handle damage support going forward, both in terms of our own processes and the coordination with our partners.
We hope to have the chance to provide you with a better experience in the future.
Best regards,
Your FINN Team
Good service until the Final Invoice...
The rental itself went well, but the end-of-contract process completely ruined the experience for me.
After returning the car, I received a final invoice of around €2,000 for what were mostly very small cosmetic marks and superficial scratches.
The most surprising part was a charge of more than €1,000 for tiny marks on the rear bumper that I genuinely never even noticed during the entire rental period.
I sent several detailed emails formally disputing the invoice and explaining why I believed the charges were disproportionate. Despite this, FINN still attempted to debit the disputed amount directly from my bank account before properly addressing my concerns.
Throughout the process I stayed cooperative and polite, but there was absolutely no flexibility or willingness to find a reasonable compromise. Everything was justified through “industry standards” and diminished value calculations, even for extremely minor cosmetic imperfections.
I understand that cars must be returned in good condition, but this honestly felt excessive from a customer perspective, especially considering:
- there was no accident,
- the marks were very minor,
- and the vehicle was returned well below the agreed mileage allowance.
What disappointed me most was the feeling that customer goodwill and proportionality simply did not matter once the final invoice was issued.
Because of this experience, I personally would not recommend using the service to anyone.
18 May 2026
Unprompted review
Reply from FINN
Hello Antoine,
Thank you for taking the time to share your feedback!
We appreciate your openness and have recorded your comments internally.
We are sorry to hear that the end-of-contract process left you with such a negative impression, especially as the rental period itself was otherwise satisfactory. We understand that receiving a final invoice for damages can be frustrating, particularly when the condition assessment differs from your own perception of the vehicle.
Please note that our final invoices are based on a neutral damage assessment report prepared by an independent expert after the vehicle has been returned. Only damages and diminished value that exceed normal wear and tear and are present at the time of return are considered. The assessment also takes into account relevant vehicle information, including factors such as mileage and overall vehicle condition.
Should you wish to have a final invoice reviewed, we offer forms and review options on our website, and every request is assessed individually to ensure all relevant information is considered.
We regret that this experience did not meet your expectations and thank you again for sharing your perspective with us!
Best regards,
The FINN Team
Excessive, unexplained fees, demanding excessive payments without justification
I leased a vehicle from them. When I returned the vehicle, the cost of repairing 3 minor paint scratches was as follows:
3,342.90 Euros.
Yes, three minor paint scratches.
3,342.90 Euros.
I paid it and they assured me that was the final cost upon return of their vehicle.
Nearly one year later they now indicate that I stil owe them 500 Euros.
For what? No explanation has been provided.
I will not give them another cent. I don't owe it to them. I don't even live in Germany anymore.
It's your money. Your choice. You have been warned.
---
Update: 21 May 2026
Since I have posted this review, FINN were suspicious that my review was not valid, so Trustpilot asked me to provide a reference number. I provided the contract number and License plate number of the vehicle I had leased from them.
Within two days, FINN had replied (See below) and told me that they have cancelled the fee, the EXCESS fee of 500 EUR, which was billed to me, for no reason, for a vehicle which I returned to them NEARLY ONE YEAR AGO.
So they can casually just... cancel a fee, just as easily as they can initiate a fee, without any explanation.
Mind you, had I paid the 500 EUR excess fee, billed to me one year later, without any explanation as to WHY I was being billed, I would have paid nearly 4,000 EUR in total... for THREE PAINT Scratches.
Nearly FOUR THOUSAND EUROS, for THREE MINOR PAINT SCRATCHES, regardless of the account having been closed down last year.
This company is either in serious financial trouble... or someone in their department is simply up to no good.
They are NOT a reliable or HONEST company. They do not respect true German values.
Being that their Google Maps location is no longer visible, due to all the negative reviews, that should tell you EVERYTHING you need to know about their practices.
What an absolute shame. Honestly. What a shame. If it weren't for their shady business practices, it would have been an enjoyable experience.
19 May 2026
Unprompted review
Reply from FINN
Hello Jacob,
Thank you for taking the time to share your experience – we’re sorry to hear about the frustration this situation has caused you.
We’ve reviewed your case again and can confirm that the outstanding invoice you mentioned has already been cancelled, so there will be no further charges for you in this matter. If you have any questions or would like written confirmation, please feel free to reach out to our Customer Care team and we’ll be happy to provide it.
Best regards,
Your FINN Team
Customer service.
Customer service.
We've been waiting three months for them to fix the car. Neither Finn nor Claimini has given us a final solution.
They keep telling us they'll send a tow truck to take the car away for repairs, and...
It's been like this since February.
20 February 2026
Unprompted review
Effective Leasing service
New car with no issues, reasonable prices, great car selection and friendly customer care.
12 May 2026
Reply from FINN
Hello R.Z.,
thank you very much for your fantastic review! We are thrilled to hear that you are enjoying your new car without any issues and appreciate our reasonable prices, great selection, and friendly customer care. It's wonderful to know we met your expectations, and we wish you a lot of joy with your new vehicle.
Best regards,
your FINN Team
It was very easy and fast process to…
It was very easy and fast process to subscribe and leasing car.
9 May 2026
Reply from FINN
Hallo Rajesh,
vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass der Prozess zur Auto-Subscription und das Leasing für Sie so einfach und schnell verlief.
Wir wünschen Ihnen viel Freude mit Ihrem neuen Fahrzeug und freuen uns, Sie als unseren Kunden zu haben.
Mit freundlichen Grüßen,
Ihr FINN Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.