Jacek Otffinowski

I ordered Marantz CD 6007 (refurbished) on 01.07. from Darty Occasion worth EUR 280. It was expedited timely via Chronopost. Then the problems started. Delivery date has been changed 8 times and the parcel has not arrived to date. I appreciate it is Chronopost not knowing where the parcel is but Darty online support allows itself 2 days to respond to a request to help and 8 days to process a complaint. This is unexeptable. Not to mention wrong choice of a delivery partner.

I ordered a product at Darty on 01.07. It was collected by Chronopost on 02.07. and the first expected delivery date was on 03.07. Nothing happened. On 06.07. after my intervention on their hotline they promised to deliver my parcel on 07.07. Nothing happened again. On 08.07. they chenge the status to "your parcel is in delivery and will delivered today: on 08.07". Since then, the status remained the same, just the date has changed to 9th, 10th, 11th, 12th and finally 13th. I called them several times and the answer was always "we will call you back in 2 hours". They never did. Useless. Avoid if you can.

Very efficient drop off and pick up. The ride is less than 10 minutes. It’s my 5th time with Alyse Toulouse and I don’t feel I need to look around for alternatives.