Fraudulent refund practice and 18 support agents who all did nothing
I spent USD 1,076.34 on Manus between May 12 and June 12, 2026 — subscription, 68 pay-as-you-go top-ups, and a Cloud Computer plan.
The platform failed badly from June 2–7: executing tasks without my instruction and severely underperforming, wasting ~107,000 credits and causing significant project delays.
I submitted evidence and requested a refund. What followed was one of the most cynical customer service experiences I have ever encountered:
• 18+ agents (Rose, Xiao, Morgan, Haziq, Leo, Senti, Yagan, Roz, Riley, Angel, Jordan, Kairo, Sama, Mel, Bernard…) each asked me to repeat the entire issue from scratch
• Every single one gave the same templated reply: “We have refunded the credits to your account”
• Actual credits refunded: zero
• When I sent screenshots proving zero credits were received, each agent said “the issue is complex and has been escalated to a specialist team”
• No one ever followed up
This is not poor customer service. This is a deliberate tactic to exhaust customers until they give up.
I have since downgraded my subscription, filed a formal complaint via their sales form, posted publicly on X (@ManusAI), and initiated a chargeback for the full USD 1,076.34.
If you are considering Manus, read the reviews here carefully. The product has potential but the company will take your money and gaslight you when things go wrong.